74
good

ASOS - Discover Fashion Online | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
62%
Android
316 Reports
iOS unitQ Score
iOS User Feedback
38%
iOS
195 Reports
User Feedback
38%
iOS
195 Reports
62%
Android
316 Reports
ASOS - Discover Fashion Online - Latest Quality Issues
iOS
Feb 14, 2025
ASOS will charge you handling fees
Ordered an item with free shipping fee. When package arrived, I was asked to pay $67.95 for the handling fees. I wasn't able to get a refund as ASOS was telling me they do not have the control in this matter. At least put a notice in your system so your customers are aware that they'll pay a ridiculous amount of money just for the hidden fees
Android
Feb 14, 2025
App is lagging and crashing since last update
Android
Feb 14, 2025
I can't return my orders because I didn't receive a QR code, I've requested it ten times but it doesn't work and you don't have a phone number.
iOS
Feb 14, 2025
Worst customer service
Pathetic delivery and customer service. You can't even contact Asos to solve issue.
Android
Feb 14, 2025
Very bad experience with asos, I recently bought some clothes and was damaged and returned them some of them and I didn't receive the refund and I have no contact details for customer service. Poor customer service and quality of cloths.
iOS
Feb 14, 2025
Terrible refund/return policies
Keep a picture of every receipt until youve received a full refund. Especially if youre returning from outside the UK. Be prepared to spend loads of time proving youve actually sent the return and going thru several chatbots and customer service employees to resolve your problem. Ive given up, accepted my 'refund-voucher' and my last purchase using said voucher. Was a customer of 10+ yrs, will not shop here again. Clothes are usually as pictured, but read info carefully to avoid ordering pieces made of more than 50% plastic.
Android
Feb 14, 2025
There is lots if choice . Was able to limit size but didn't see an option to sort by price
Android
Feb 17, 2025
Add to cart, makes me go to the site... so what is the app for?
Android
Feb 18, 2025
Problematic takes money then declines transaction
ASOS - Discover Fashion Online - Product Description
The ASOS app is home to more than 850 brands, over 85,000 products, free shipping and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be.

More ASOS app perks:

• Apple Pay for easy, speedy checkout
• Style Match – just take a picture, or upload one, and we’ll find similar products for you
• My Recommendations, AKA a tailor-made edit personalised for you
• A seamless experience between devices (synced Saved Items and shopping bag)
• Sale alerts and promotional nudges, so you’ll always stay up to date
• Handy catwalk videos and 360-degree views of products
• Delivery to 242 countries worldwide
Want to improve your unitQ Score by 20% within 30 days?
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