84
good
ASOS - Discover Fashion Online | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
74%
Android
732 Reports
732 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
260 Reports
260 Reports
User Feedback
26%
iOS
260 Reports
260 Reports
74%
Android
732 Reports
732 Reports
ASOS - Discover Fashion Online - Latest Quality Issues
iOS
Sep 22, 2023
Discount
HIAPP say for first app orders but when you apply the code it's for first time customers only not just new app users which isn't rewarding for loyal customers
Android
Sep 22, 2023
It's been twice that I get the garment used and without a label; On the first occasion it smelled of sweat and on the second occasion the torn garment. You see that they buy, use and return; And then ASOS sells it back to you like new. And prices are becoming more excessive. My last review in asos about the last garment purchased, they rejected it and did not publish it for being negative, because it did not violate any of the rules to be rejected.
iOS
Sep 22, 2023
Worst delivery system
I placed a big order and I wanted to receive it quickly so I took the option at 10 € to receive it in 24 hours it is now three days that I have been waiting for my order and I am not or is my package on the tracking it is written that it has arrived at better that no longer exists for at least 3 years
iOS
Sep 22, 2023
The Truth
love the app ,but when i Order from Canada the charge us COD ‘'Cash On Delivery'' and ASOS tell cmCanadian customers that it's customs and it not true because i had to return a parcel that was wrongly shipped to me by ASOS and when i contacted the customs office to return my customs, they told me; that money called COD and they give it to ASOS but ASOS told me that they can't return that money and the don't explain why. But HONESTLY THE GOT GREAT STUFF UNLESS THAT COD THING.
Android
Sep 22, 2023
Be careful and check the items you receive. I have returned a garment, which I have been denied, because it had been sent to me with the label cut.
iOS
Sep 22, 2023
Bad comunication
My order did not arrive in the frame of the estemated delivery time, and I cannot find any of the answers OR even contact center to help me.
Android
Sep 22, 2023
Another already canceled order due to the fault of the store, even though the product appears on the website. Full disappointment, it used to be cool, and what is happening now is a failure...
Android
Sep 23, 2023
I have been ordering from Asos for a long time and have always been very satisfied. I have always paid for my orders on account via Klarna, which has never been a problem. But suddenly, a few weeks ago, the option to pay by invoice is no longer displayed, neither Klarna nor Riverty. Thus, the Asos app has unfortunately become uninteresting for me and will be deleted. About you or other providers also have a lot of choice and, above all, offer the possibility to pay on account.
Android
Sep 23, 2023
Extremely poor customer service.
ASOS - Discover Fashion Online - Product Description
The ASOS app is home to more than 850 brands, over 85,000 products, free shipping and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be. More ASOS app perks: • Apple Pay for easy, speedy checkout • Style Match – just take a picture, or upload one, and we’ll find similar products for you • My Recommendations, AKA a tailor-made edit personalised for you • A seamless experience between devices (synced Saved Items and shopping bag) • Sale alerts and promotional nudges, so you’ll always stay up to date • Handy catwalk videos and 360-degree views of products • Delivery to 242 countries worldwide
All intellectual property rights, including trademarks and word marks, are the property of respective owners