85
fair
ASOS | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
71%
Android
778 Reports
778 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
323 Reports
323 Reports
User Feedback
29%
iOS
323 Reports
323 Reports
71%
Android
778 Reports
778 Reports
ASOS - Latest Quality Issues
iOS
Mar 25, 2023
I love the app but the 1 hour cart thing is ANNOYING
I put stuff in my cart to buy it and it takes time for me to make sure my sisters don't want anything as well SO IS PRETTY ANNOYING TO COME BACK AND FIND ALL MY STUFF DISAPPEARED I SWEAR IT WAS LESS THAN 30 mins I came back to the app and nothing was in the cart. Its not smart at all completely the opposite as it causes the conversion rate to be low!!!
Android
Mar 25, 2023
Doesn't work both with VPN or without it, I can't even see the assortment, not to mention the ability to order clothes. Shortessage declaring that they can't process orders is the same as "more detailed on the website". Pathetic
iOS
Mar 25, 2023
Banned for requesting refund
You banned my friend after they requested a refund for items that never arrived. 432 dollars - is this theft? Why would you ban them for requesting a refund if their items never arrived?
Android
Mar 26, 2023
I was referred by a friend and was sent a code for 25% off my order, but on my order I only got 20% . So not happy with that, but otherwise I like this app u have nice clothes on here at an affordable price.
iOS
Mar 26, 2023
More Strange features then positive
Sold out items remain on the FrontEnd for weeks with no re-stock. Promotional codes are not automatically entered at check out. Thankfully I remembered what I saw at the start of my shopping journey and saved myself £38.
iOS
Mar 26, 2023
Bad customer service bad quality
Bad customer service bad quality
iOS
Mar 26, 2023
God
Miss being able to search by length of blouses in this croptop time as I can't use the short version on blouses. In addition, I miss being able to see how far I am in the 2,178 pieces of clothing - and this is after I have sorted and filtered so that I only sit with the current for the category 😉
iOS
Mar 26, 2023
Return process should be able to be interrupted and saved
Shop very good. If you dress the goods at home and want to partially reorder and partly return, it would be nice if you could reserve individual parts for the return. If you want to go back, the return process is aborted. Not very comfortable. You can help yourself and look through an order in the app and open a second instance in the browser, where you process the return.
Android
Mar 26, 2023
Sent me mens size instead of women's and they don't exchange. Returns are ridiculous smh
ASOS - Product Description
The ASOS app is home to more than 850 brands, over 85,000 products, free shipping and return options. We empower fashion-loving 20-somethings all over the world to be whoever they want to be. More ASOS app perks: • Apple Pay for easy, speedy checkout • Style Match – just take a picture, or upload one, and we’ll find similar products for you • My Recommendations, AKA a tailor-made edit personalised for you • A seamless experience between devices (synced Saved Items and shopping bag) • Sale alerts and promotional nudges, so you’ll always stay up to date • Handy catwalk videos and 360-degree views of products • Delivery to 242 countries worldwide
All intellectual property rights, including trademarks and word marks, are the property of respective owners