85
fair
Boots | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
89%
Android
1555 Reports
1555 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
184 Reports
184 Reports
User Feedback
11%
iOS
184 Reports
184 Reports
89%
Android
1555 Reports
1555 Reports
Boots - Latest Quality Issues
Android
Mar 25, 2023
Rubbish. Slow & unresponsive
iOS
Mar 25, 2023
Ok to browse, IMPOSSIBLE to check out
I've wasted so much time trying to check out and have watched the products I wanted go out of stock. Checkout button just returns me to the basket. (Same issue on the website.) To add insult to injury Boots keeps emailing me telling me there are products in my basket! I know!!! I desperately want to buy them but I can't.
iOS
Mar 25, 2023
Web browser and app do no work!!!
Boots systems are incredibly frustrating and do not work. I have been unable to check out from either site and then after a period of time the basket empties. Really poor customer experience!!! Reporting bugs and errors are also not working!
Android
Mar 25, 2023
It says boots UK and ROI (Republic Of Ireland!!!) And yet I can't register my card because its not UK. Its an Irish boots card and supposedly an Irish registered app yet I can't use it!! Not happy 😒
Android
Mar 26, 2023
Useful for the digital Advantage Card and the Offers section. It is a bit slow to load lately and the Play and Win advertised online and in a recent mailing is nowhere to be found on my app. It should be under the More sub menu, I have the latest version.
Android
Mar 26, 2023
It's okay a bit of a lag and doesn't always show u what u want
iOS
Mar 26, 2023
Worse app ever
Firstly, when you click at a oroduct sometimes it takes you yo the page of the seller! Then you want to go back and it dirs not. Second there is no possibility to look at the title of a product fully as it is cut halfway in the icons. Third you can not change this so that you can see the title if a product. Forth, you click in is £10 offer on points once you order £60 worth of product but then it takes you to irrelevant pages and no explanation whether it is all products you can order from. Fifth, I ordered over £60 worth of products but the order was not automatically applied, I also had over £20 double points worth of points I tried to claim and that did not wirk either same for the over £30 double points. Sixth. I placed an order of between 13-18 items in different occasions and it keeps throwing me out saying about internal checks at the check out and then cancels my basket! I have no time for this. Trying to pay for over 40 min now! After over an hour circling your system and app about payments it is A JOKE thinking this works. to place order a number of times.
Android
Mar 26, 2023
If I click on a push notification about a specific deal or product, it just takes me to the home page - not that item
Android
Mar 26, 2023
App not brilliant. Often 'drops out' and St the moment won't load offers from optional email. Could work a lot better
Boots - Product Description
Get your Digital Advantage Card + coupons. Shop our whole range of products. Manage your prescriptions. All at your fingertips. Boots App Features: ADVANTAGE CARD • Sign up to Boots Advantage Card through the Boots App (or link your Advantage Card) for instant access to your Digital Advantage Card on your phone. • Easily scan from your app or Wallet when shopping at a Boots store • Check your points balance instantly SAVINGS & COUPONS • Exclusive competitions, personalised offers, and early access to promotions • Earn Boots Advantage Card points to use on purchases • Load your offers directly onto your Advantage Card BEAUTY • Shop our extensive selection of makeup, skincare, and haircare items from top brands like The Ordinary, Fenty, NYX Professional Make Up, MAC, Cerave, and more! • Get the best offers and deals for makeup shopping and skincare shopping. • Get expert advice HEALTH & PHARMACY • Free NHS Repeat Prescription Service. Our pharmacy will get your prescription from your GP and tell you when it’s ready to collect in store or get it delivered to your home^ • Prescription delivery or in-store pickup • Book appointments for vaccines and other health services Download the Boots app today for the best shopping, pharmacy, and beauty experience! ^Home delivery excludes ROI, Wales & Scotland. Participating GPs only. Prescription charges may apply.
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