63
poor

Chevron | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
12 Points Past 7 Days
Category: Navigation
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Android unitQ Score
Android User Feedback
89%
Android
132 Reports
iOS unitQ Score
iOS User Feedback
11%
iOS
17 Reports
User Feedback
11%
iOS
17 Reports
89%
Android
132 Reports
Chevron - Latest Quality Issues
Android
Jul 2, 2022
8 out of 10 that I can't use the mobile app 😬
Android
Jul 1, 2022
Still pretty much worthless. ...Complete your profile information. ...That email already in use. ...Complete your profile information. ...email sign in is no longer available. ...Complete Well, you get the idea. Rinse and repeat. Not worth the perpetual effort.
Android
Jun 30, 2022
Didn't give me the cash and chevron card price when I used this app.
iOS
Jun 29, 2022
So bad that I’m actually taking the time to review it
I basically never write reviews; it just isn’t worth my time given the subjectivity and how fast apps evolve. But this one is bad enough that I feel compelled to warn people. I’ve been a Chevron customer for years, but I only recently started using the app, and solely because they are offering additional per gallon discounts for Chevron card holders that pay through the app. It worked okay the first time I used it. It was a slow and a bit clunky since it is based on your GPS location. You have to confirm the station you are at (be careful on that), identify the pump number, then wait for authorization. (Good luck if you have spotty cell coverage.) It was also unnerving because you don’t get a lot of feedback when you are done and I was a little paranoid wondering whether or not I had actually paid and whether or not the attendant knew that. But, it worked, even with my Apple Watch. Since then, though, the experience has varied between frustrating and complete-waste-of-time. First the watch app won’t work, probably because there has been an update that broke the link to your phone app. Then you revert to the phone app, which is slow enough you could have swiped and been halfway full before the app authorizes the pump (and that’s assuming it doesn’t “remember” the last station you were at instead of seeing where you are now…). Of course, that’s if it works at all, which is questionable with the latest update. Now, if the phone app works at all (forget the watch), your likely to find (as you are standing at the pump) that you need to register in the app (again) because, well, who knows. Basically, until they get their act together, save yourself the grief and either just use a card or go use GasBuddy (you may save more that way anyway).
iOS
Jun 29, 2022
Ruined
So, this app straight up doesn’t work. Opened the app… connection error, reached the main menu, connection error, went to sign up, recieves verification letter and…. You know it… connection error. Meanwhile I’m streaming in an old Fire Tablet 7 on the same Wifi but this is not the only thing that actually got me upset. I have a family with needs, my sis getting anxiety attacks. So to help, I’ve purchased a GCard of Chevron to help her husband get around since they haven’t been doing good because he had not been working well because of getting out of work to aid my sis. I live far away from her. Chevron is the closest thing they have (thats why i got the GCard) but seeing their “you can only use it on our app”. Now I am worried they can’t get to the hospital or he arriving to aid my sis because pf how fuel has gone up. This app doesn’t work, this really upsets me! I studied some of programming. Re-Do the app from ground up please. That’s the only fix. I’ve read all the reviews, and most are having similar problems and worst.
iOS
Jun 29, 2022
Won’t connect to network
“Please check your network connection and try again” uhh it works well enough for me to submit this review so the problem is your app.
iOS
Jun 24, 2022
The app is no longer useful
I have had some version of this app for years and never have had a problem with it until the app redesign. I can no longer access my account to fill up my tank because my phone number has been invalidated. I received ZERO notification of the change until I tried to fill up my tank. I DO NOT give my cell phone number to companies. I use VoIP numbers for this very reason. Because of this, I no longer have access to my account or the history within. It’s rather aggravating and I’d really like to know why VoIP is no longer acceptable. This isn’t the only issue I have. When accessing my credit card account, it’s launched to the web and there is no option for using Face ID. Older versions used to have it. It’s a real pain having to put in a user ID and password every single time. Once in my account I am unable to view credit card statements. They simply will not open after pressing the link. So really, the only value this app has for me now has been stripped down to viewing my account balance and to pay the card. I think you guys need to go back to the drawing board regarding the user experience of this app. It used to be good and Iwas VERY happy with it. I really liked getting gas with the app. It was super easy and fast. Now, not so much, because I’m locked out.
iOS
Jun 19, 2022
No fuel rewards
Unable to get fuel rewards. Have tried two different times now.
iOS
Jun 17, 2022
UNKNOWN CHARGES OF 75 dollars!!!! 6/8/2022
I was downloading the app and I added my form of payment. Then, seconds later I get charged 75 dollars at the store I have pictures of the screenshot of my discovering app alerting me!!! I was furious and I was like maybe it’s a hold thing that they have. NOPE!!! I get to the store to put gas and I have to PAY AGAIN Except this time it was charged of 87 dollars, and there goes my discover and the chevron app alerting me that I was getting robbed of my money. Don’t waste your time & remember to double check what kind of business these scums might be running. Review your payments, they’re probably stealing making you think you’re not getting robbed. First time I downloaded and definitely not worth this TRASH!!!! Update 6/17/2022 I sent them an email over a week ago & they still haven’t responded. I firmly believe this company is not even responding to emails. Truly a waste of time. I just got my money taken for no reason. I hate this app & the people who run it. Do better!!! I’m so annoyed.
Chevron - Product Description
Use your smartphone and the Chevron app to pay for fuel from the comfort of your driver’s seat for a fast and simple experience at the pump!

It’s simple to do:
• Before heading to the station, sign up and create a user account for mobile payments and link your PayPal account, Venmo account, Chevron and Texaco Techron Advantage® Card, or credit card to your user account Then, find a station that is processing mobile payments through the station locator feature
• At the station, use the app on your phone to reserve the pump and select your payment method from your driver’s seat
• When prompted, fill up at the pump and go. Your receipt will be waiting for you on your phone!

Additional features to help keep you going:
• Check your balance and make payments to your Techron Advantage® Card account that earns ongoing 3c per gallon in Fuel Credits on every fill-up, every time (see application for details)
• Redeem earned Gas Rewards on your fill-up where available
• Use a Chevron or Texaco Gift Cards as a payment method at the pump
• Find a Chevron or Texaco station and easily view services offered, like Mobile Payment
• Filter through other station offerings such as Car Wash, Diesel, Amazon Lockers and more
• View in-app receipts for Mobile Payments
• Provide feedback for a station or service
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