92
good

Citi Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
Work at Citibank? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Citibank? Unlock additional insights
Android unitQ Score
Android User Feedback
96%
Android
4851 Reports
iOS unitQ Score
iOS User Feedback
4%
iOS
207 Reports
User Feedback
4%
iOS
207 Reports
96%
Android
4851 Reports
Citi Mobile® - Latest Quality Issues
Android
Jul 2, 2022
Some errors notification from time to time. Usually reliable and time saving.
Android
Jul 2, 2022
The app worked well last month. I tried to log in to make a payment, now the app closes after I log in.
Android
Jul 2, 2022
I am using S22 ultra and every time I use the app it crashed first time. But it works from second time.
Android
Jul 2, 2022
Biometrics doesn't work, and app crashes
Android
Jul 1, 2022
Why I cannot login with biometrics . When I still keep it enable. Ridiculous. I will edit my review when that issue is fixed
Android
Jul 1, 2022
This is a great app - when it works. First problem I have is that it consistently turns off the snap shot which is my main reason for using the app. The next problem is that it often won't allow me to login at all.
Android
Jul 1, 2022
App constantly crashes
Android
Jul 1, 2022
Unusable since I've added a new account. I had a credit card and then opened a checking account afterwards. And since then, I've not been able to logon to my account, despite having access online and at the ATM to all my accounts.
Android
Jul 1, 2022
DO NOT USE TO REBUILD CREDIT! Was told that secured card customers purposefully have delays placed on payment and account balance updating of 2-6 weeks. Paid my card June 24th, said it won't update till 7/30. So my credit score dropped 30 points even though the funds came out of my bank June 27th. Glad yall discriminate against people of a certain socioeconomic group. I've never missed a payment, never had a payment fail to process. Thanks for messing up two years of hardworking rebuilding my CS
Citi Mobile® - Product Description
Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch

Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time

Zelle®: A fast, fee-free  way within the Citi Mobile App to pay and easily split payments with people you trust.**  

Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity 
Make same-day or scheduled payments easily
 
Smarter 

Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts 

Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free 
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month 
Secure 

Citi® Quick Lock: Lock or unlock your lost or misplaced card 

PIN Reset: Reset your debit card PIN from your mobile device 

Enable Touch ID® or Face ID® for a fast and safe way to access your account
 * Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners