92
good

Citi Mobile® | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
94%
Android
4074 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
251 Reports
User Feedback
6%
iOS
251 Reports
94%
Android
4074 Reports
Citi Mobile® - Latest Quality Issues
iOS
Oct 14, 2021
Good ios app, but no iPad app in 2021?
This app does not work well on an iPad where one may possibly look deeper into accounts than with on-the-go iPhone app. I prefer the larger iPad screen to review my bills and accounts as well, but the app does not natively support iPad use it seems, which is a bummer. That in 2021 from a big corporate bank? Otherwise, useful app to review accounts, designed with simplicity, and easy on the eyes without clutter, ads or weird colors.
Android
Oct 14, 2021
Didn't work for citiretail card.
Android
Oct 13, 2021
Has to update every month and now it won't even dp that
iOS
Oct 13, 2021
NEVER works
It's actually amazing how often this app refuses to function. Every single time I open it, they are “experiencing a temporary technical issue.” I guess it's not temporary, because this app has acted like this for YEARS. But it is way more frequent lately. It won't even let me go past signing in sometimes. What is the issue here? Very frustrating.
Android
Oct 13, 2021
Keep forgetting my password and that is my only bad experience when it is time to make my payment on the app.
Android
Oct 13, 2021
App is Frozen, can't even get in let alone use it it's been this way for a month! This is unexcusable I think I'm going to have to leave this app and Citibank.
iOS
Oct 13, 2021
Insane ads and solicited offers.
It's ridiculous how many pop ads I get from this app. Once I hit the “x”, I expect not to see the same add each time I open the app. Stop with the ads!!
Android
Oct 13, 2021
Won't update, I can't get into my account
Android
Oct 13, 2021
Went from easy to use to wont open after last update
Citi Mobile® - Product Description
Simpler
All Mobile Account*: Open a checking or savings account right from the app without setting foot in a bank branch

Card Replacement: Request a new card if your original is lost, stolen or damaged
Citi Mobile® Snapshot: Quickly review key account info – without having to sign in every time

Zelle®: A fast, fee-free  way within the Citi Mobile App to pay and easily split payments with people you trust.**  

Mobile Check Deposit: Quickly and easily deposit checks from anywhere
ATM Finder: Easily locate one of more than 60,000 fee-free ATMs in the U.S.
Account Information: View your statements, check balances and recent activity 
Make same-day or scheduled payments easily
 
Smarter 

Aggregation*: Link virtually all your bank accounts, credit cards and investment accounts for a more holistic financial view to managing your finances
Spending insights*: Track your spending habits and trends across your accounts 

Bill management*: View and manage your bills and recurring payments in one place
FICO® Score : Citi credit card customers can view their FICO® Score for free 
Make payments, including automatic payments, and transfers.
Dispute credit card transactions if ever needed and track the status
Stay informed with Account Alerts: Choose the alerts you want and even when you want them
Change your credit card due date: Choose the beginning, middle, or end of a month 
Secure 

Citi® Quick Lock: Lock or unlock your lost or misplaced card 

PIN Reset: Reset your debit card PIN from your mobile device 

Enable Touch ID® or Face ID® for a fast and safe way to access your account
 * Features are available today on a limited basis.
**Zelle and the Zelle related marks are wholly owned by Early Warning Services, LLC and are used herein under license. 
Your trust and confidence in how we collect, use, and share information about you is a priority. Review our privacy notice at https://online.citi.com/JRS/portal/template.do?ID=Privacy and our notice at collection at https://online.citi.com/JRS/portal/template.do?ID=Privacy#notice-at-collection to learn more about privacy at Citi. Additionally, California residents may submit requests in connection with the California Consumer Privacy Act at https://online.citi.com/dataprivacyhub.
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