Quality degradation at Dave - Banking & Cash Advance  
Users report higher volume of Quality Issues than usual
62
fair

Dave - Banking & Cash Advance | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
1%
Android
6 Reports
iOS unitQ Score
iOS User Feedback
99%
iOS
404 Reports
User Feedback
99%
iOS
404 Reports
1%
Android
6 Reports
Dave - Banking & Cash Advance - Latest Quality Issues
iOS
Jun 14, 2024
A long user
So I'll be honest here I think my husband and I have been with [name] for 2 or 3 years now I believe. And I never had a issue with [name] honestly. I will say sometimes the amount goes down unexpectedly. But if you wait a day or two it does move up! My repay date is always the agreed on, and it's not always instantly. Sometimes it takes a second. Customer service has always been helpful when I contact them. Tho I will say I dislike the fact you can no longer connect joint accounts? Which sadly made me terminate my personal account. As my husband and I switched banks recently. And we're before running on a account together. Hence why it only gets a 4 star
iOS
Jun 14, 2024
Amount changes
My advance amount changes all the time like [name] is to wishy washy an their fees keep going up I miss the old [name] when you could get [number] no problem an it wasn't crazy fees
iOS
Jun 14, 2024
Inconsistent
No consistency or reasoning when it comes to what you can advance. For some weeks it's $500 then it goes to $125 then $400 then back down to $125. This is with never missing a payment and usually paying it early.
iOS
Jun 14, 2024
About to sue
They take more then agreed on repayment as in over 100 more I will be taking legal action at this point it happens to much
iOS
Jun 15, 2024
[name] account breached
Unfortunately I've never used this account, when out of nowhere I get a notification email stating that my personal information has being breached by hackers.
iOS
Jun 15, 2024
Terrible customer service
Took money out of my account and screwed me on paying bills, then the only answer I get is I have to wait 5 business days for no reason because despite the fact they took my money they want to sit there and do nothing, took me 30 minutes just to find a number to talk to someone that told me even though the money came from the same account and was paid on the date it was to be paid, that I'm screwed and will receive absolutely no help. If it was possible to give negative stars I wouldn't hesitate
iOS
Jun 16, 2024
Used to work quickly
I'm not sure what happened. I updated my card because it got stolen and ever since, it takes almost a week to process my payment. The instant feature is unavailable to me, despite my card info being up-to-date. Kind of frustrating as support takes 3-5 days to answer in most cases.
iOS
Jun 16, 2024
Don’t waste your time!!!!
I've been using this app for a while, and all of a sudden they can not stay connected to my bank. So I couldn't pay back early. Despite always making payments on time, this time because for some reason they couldn't connect to my bank, which has never ever been an issue till this last week, I was dropped from my $150 to $50. And still can't get my bank to connect. They proceeded to pull from my account which put me in the negative, which I was told wouldn't happen, and had to fight tooth and nail to fix. They're liars, and absolutely no help at customer service. Don't even bother with this app it's a waste of time and a joke
iOS
Jun 16, 2024
Its a scam
There's literally a fee to add money to your account. They charge you for everything. Free transfers take a week. They do that so you'll pay their high fees. The minimal amount to add money is $10. Then the charge you $3 to withdraw. Do not use them
Dave - Banking & Cash Advance - Product Description
Get up to $500 instantly (1) with ExtraCash™ from Dave. There’s no interest, credit check, or late fees. With a Dave Spending account, you can also get your paychecks up to two days earlier (2).

Earn cash back with Dave Rewards (3), save money with Dave Goals, and ​​if you want to make more money, Dave can help there too! With Side Hustle, you can easily find and apply for side jobs and get that cash.

Join millions of people building a better financial future with Dave!

ADVANCE UP TO $500 INSTANTLY (1)
Dave’s ExtraCash™ advance can now get you more funds than ever—up to $500! (1) That’s more money to fill your tank, tackle your to-do list, or take advantage of a now-or-never opportunity.

For more information, please visit dave.com/extra-cash-account

SPEND IT INSTANTLY (1)
The money is yours to spend right away with your Dave Debit Mastercard®. Unlike other apps, there’s no waiting period or lengthy application process—which means no more missing out because of a low balance.

ENJOY EARLY PAYDAYS (2)
Get paid up to two days early when you set up direct deposit into a Dave Spending account!

EARN CASH BACK WITH DAVE REWARDS (3)
Want cash back on your everyday spending? Dave Rewards makes it simple. Just swipe your Dave Debit Mastercard®—now loaded with cashback offers from big name retailers.

SAVE WITH GOALS
Put cash toward anything you’re saving for—a trip, emergency fund, student loans, and more.

FIND A SIDE HUSTLE
If you want to earn more money, Dave can help! Apply for side jobs that fit your lifestyle.

Membership is $1 per month to access our account monitoring, notification services, budgeting and to maintain a connection to your external bank account.

(1) ExtraCash™ is a DDA account with overdraft utility, advances are subject to eligibility requirements and identity verification. Taking an ExtraCash™ advance will make your account balance negative. Express delivery fees apply to instant transfers. Average approved advance is $120 as of October 10, 2022. See dave.com/extra-cash for more details.

(2) Early Payday: Early access to direct deposit funds depends on the timing and availability of the payroll files sent from your employer. These funds can be made available up to 2 days in advance.

(3) Rewards are not offered by Evolve Bank & Trust, but instead are offered and managed by Dave, Inc in partnership with Figg.

Dave is a Mark Cuban company. https://markcubancompanies.com/
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