12
poor

Costco | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
35%
Android
150 Reports
iOS unitQ Score
iOS User Feedback
65%
iOS
275 Reports
User Feedback
65%
iOS
275 Reports
35%
Android
150 Reports
Costco - Latest Quality Issues
iOS
Dec 1, 2022
Hesitant but optimistic
Idk man I'm reading so many reviews about this app Costco and it's pretty consistent across the board. Your setup is trash. I'm worried I want to stop online. And after the pandemic I'd assume your have fixed this. But it's pretty consistent that you don't Stove these issues. And I can't imagine why you would ignore this. I feel like you should've hired a app developer that could assist you long ago. So I'm hopeful you have fixed this. But if Amazon is gnna seat opening gs stations you may just lose all the potential customers of future generations and you'll shut down
Android
Dec 1, 2022
This app has a long ways to go... The interface is clunky. I often have to re-enter my information within the app interface which is completely redundant. For example, for chat support I have to re-enter my account information.
Android
Dec 1, 2022
The app is worthless.. lists less than half the items sold in the store.. you can be literally looking at an item, that the app returned "zero found". Who is the inventory left up to? The store itself or is there a group of folks NOT doing their job. My store is on Debarr in ANC, AK and it never shows the full list of items. Why? Not to mention the app cannot verify my membership...Please mimic Sam's Club App(user friendly and scan to go and everything is always listed and search is 100%)
Android
Dec 1, 2022
Can't select location. Enter in zip and see different locations but can't click "set as my warehouse" button. Text from the store descriptions overlaps the button and sem to prevent access. Using a Galaxy S22 Ultra.
Android
Dec 1, 2022
App keeps changing my preferred warehouse setting to a warehouse further away. And their support chat/Virtual Assistant is the least intelligent bot I've see across various vendors.
Android
Dec 2, 2022
USELESS keeps login you out, add to cart is broken and it's slow as ...
Android
Dec 2, 2022
App doesn't show correct product information. After removing show out of stock items option the app still shows products which are out of stock and some products shows 404 not available. This was especially in washer and dryer section.
Android
Dec 2, 2022
This is probably one of the most poorly designed apps I've used. Frustrating interface and not user friendly. For such a huge corporation I would expect much better. Please improve and modernize the app.
Android
Dec 2, 2022
I was working fine, but now I change the location and it won't let me put the location where I am. I decided after trying to fix the location several times to uninstall it. I use my location to see deals and hours from both the warehouse and the gas station, and it was fine but now it puts me a location in another state where I have never been.
Costco - Product Description
It's easy to save time and money while on the go, with the Costco Mobile App! We've improved our mobile app, to make it easier for members to access the incredible values found only at Costco.

DIGITAL MEMBERSHIP CARD: Access your membership card from the home page of the app. Use your membership card to enter the warehouse and at checkout.
 
SHOP: Browse Costco.com’s unique and expanded selection, which offers thousands of items not found at your local warehouse. Enjoy having items delivered straight to your door!
 
SAVINGS: Conveniently receive the latest Warehouse Savings right on your own device.

GAS PRICES: Just tap the locator pin on the map to view current gas prices.
 
PHOTOS: Order metal prints, acrylic prints or photo mugs directly from the app.  Have them delivered to your door or pick them up at select Costco locations.

SPECIAL EVENTS: View the Special Events happening at your local Costco and set reminders for upcoming events.

PHARMACY: Order prescription refills & check status on prescriptions. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy.
 
TRAVEL: Shop Costco Travel for great deals on vacation packages, hotels, cruises, rental cars, theme parks and more!
 
BUSINESS CENTER: Stock up on everything from Restaurant Supplies to Office Essentials, and keep your business running smoothly and efficiently.
 
SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco.
 
WAREHOUSE INFO: See details about your nearest Costco warehouse, including regular and holiday hours, services provided, driving directions and gas prices.
 
FEEDBACK: Visit our app feedback page and help provide important feedback for Costco, because your opinion matters!
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