Quality degradation at Costco  
Users report higher volume of Quality Issues than usual
21
poor

Costco | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
413 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
87 Reports
User Feedback
17%
iOS
87 Reports
83%
Android
413 Reports
Costco - Latest Quality Issues
Android
Jun 29, 2022
The app won't let you remove an item from your shopping cart. It just puts it back in after you hit remove
Android
Jun 29, 2022
Painful and slow As much as I love Costco, hate the app in equal measure. 1. The android app is incredibly slow. Even on a fibre connection. A screen will load with a search bar. Type something in and hit search but the PREVIOUS screen is still loading, so nothing happens. Click a button and it takes forever. 2. Android back buttons (at the bottom of the screen) don't work. App back buttons (on top) take you back to levels you DON'T wanna go back to!
Android
Jun 29, 2022
It does not recognize my card number and does not let me put the PR address.
Android
Jun 29, 2022
What a mess. Impossible to find orders history...
Android
Jun 29, 2022
I think there's been a recent update. Now the app doesn't function like it used...now buggy and glitchy. Always having trouble uploading screen after a search for a product. Unfortunate for me as use the app often for purchases.
Android
Jun 29, 2022
What's wrong with this app. My warehouse location is within walking distance. When I put in my zip code it finds it, but I can't set it to my warehouse! It keeps defaulting to Thomas road! I'm running Android 12 on a brand new phone with all recent updates.
Android
Jun 28, 2022
It's super slow. Good luck updating your warehouse preference because it doesn't correctly locate or if you update it under your account settings the main page doesn't update. If you do try to update it, it's a jumbled, overlapping mess. Did no one beta test this before it was launched?
iOS
Jun 28, 2022
Glitch
Application is glitching that happened yesterday and did not fixed yet.
Android
Jun 28, 2022
Truly atrocious experience. Nothing from the website (such as preferred store etc.) carry over to the app after you sign in. And good luck trying to prove that you are a member to look at in-store purchase receipts. Why they even need to verify your membership after you have already signed in, I have no idea. Ridiculous stupid app
Costco - Product Description
It's easy to save time and money while on the go, with the Costco Mobile App! We've improved our mobile app, to make it easier for members to access the incredible values found only at Costco.

DIGITAL MEMBERSHIP CARD: Access your membership card from the home page of the app. Use your membership card to enter the warehouse and at checkout.
 
SHOP: Browse Costco.com’s unique and expanded selection, which offers thousands of items not found at your local warehouse. Enjoy having items delivered straight to your door!
 
SAVINGS: Conveniently receive the latest Warehouse Savings right on your own device.

GAS PRICES: Just tap the locator pin on the map to view current gas prices.
 
PHOTOS: Order metal prints, acrylic prints or photo mugs directly from the app.  Have them delivered to your door or pick them up at select Costco locations.

SPECIAL EVENTS: View the Special Events happening at your local Costco and set reminders for upcoming events.

PHARMACY: Order prescription refills & check status on prescriptions. Get refill reminders, track your medications, manage family accounts, transfer prescriptions, and find a Costco pharmacy.
 
TRAVEL: Shop Costco Travel for great deals on vacation packages, hotels, cruises, rental cars, theme parks and more!
 
BUSINESS CENTER: Stock up on everything from Restaurant Supplies to Office Essentials, and keep your business running smoothly and efficiently.
 
SHOPPING LIST: Keep track of the items you want to pick up on your next trip to Costco.
 
WAREHOUSE INFO: See details about your nearest Costco warehouse, including regular and holiday hours, services provided, driving directions and gas prices.
 
FEEDBACK: Visit our app feedback page and help provide important feedback for Costco, because your opinion matters!
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