60
poor

CVS Pharmacy | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
4 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
72%
Android
971 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
385 Reports
User Feedback
28%
iOS
385 Reports
72%
Android
971 Reports
CVS Pharmacy - Latest Quality Issues
iOS
Oct 20, 2021
This app is crap.
I've lost count how many times prescriptions I've requested refills for through the app have never made it to my store. I call them in. Please fix all your issues with this app and with your loyalty program. It's maddening.
Android
Oct 19, 2021
Even though I am always turning off my auto refills for Sertraline there is a software glitch that keeps turning it back on. They keep trying to fill it too early and then I get a call or text saying my Rx has been filled and is available for pick up even though I didn't request that. Now that I am ready to refill my RX it is out of stock on back order. I am convinced that CVS is turning on autorefills for many other customers. Then they pick it up and the there is less supply.
Android
Oct 19, 2021
The app is nice, with the ability to double-check what price will ring up in store. But it has problems. It sometimes says I have not set up prescription and will not read the fields that are completed. I do have prescription management properly set up, but I have to use a browser over the web site to work. Also, tracking links in the app didn't function yesterday, but, again, it did work over the website. I hope there is a time I can get the app do everything instead of needing the web.
Android
Oct 19, 2021
After app updated, I can no longer manage my Rx's. App makes me link Rx and I receive an error that my account is already linked. Will not move past this. Terrible update.
iOS
Oct 19, 2021
Terrible
I can never get in to see my prescription info
iOS
Oct 19, 2021
I hate this app
This app is a pig. It has tons of lipstick on it but it is a pig. Here's why. 1 a recent change makes you order every RX that is due for a refill. I have a script that my doctor has changed to as needed. So I don't need it every time. But, they have an edit stopping me from ordering any refills unless I order that RX too. I requires a phone call to fill my prescriptions without it. Or I need to pick up at the store and refuse that script. Note this RX is not on auto refill. 2 why don't my refills auto refill when they are renewed. I have to manually fill it the first time and wait until it is due again to select auto refill. It is the type of manual crap Amazon wouldn't tolerate. 3 why can't I opt into delivery for certain RXs and leave the rest for pickup. My maintenance drugs I'd be okay with automatic delivery. But, I don't want the delay for scripts like antibiotics. 4 I cannot update the account options. It gives me an error trying to view them let alone update them. 5 why are there so many items where I have to waste time calling my local cvs when other shopping apps such as Amazon handle it in the app. The app should streamline the user experience not make me call customer service.
iOS
Oct 19, 2021
Needs work
The app does not work very well. I get my coupons and I'm not able to use the coupons because they won't attach to anything until a few days later. I have gotten to the point where I'm about to cancel my carepass membership and start shopping somewhere else.
iOS
Oct 19, 2021
I tried to order 3 items
All out of stock online. I give up.
Android
Oct 19, 2021
Almost a "5". Unable to access OTC products as provided by my medical insurance carrier. Otherwise it's OK.
CVS Pharmacy - Product Description
Staying healthy. Saving time. Spending less. The CVS Pharmacy® app makes them all easier. Here’s how:  

Checking out. Easier.
•	Save with ExtraCare® and pick up prescriptions with a single scan (just tap “Show Card”).
•	Enjoy 1-tap Rx checkout after the first time you prepay for your prescription.

Saving money. Easier.
•	Get app-only deals and access all of your offers and rewards when you link your ExtraCare® card. 
•	Make sure you never miss a deal by opting in to notifications. Get photo and prescription updates too. 
•	Plan out your shopping and saving with the weekly ad for your local store.

Getting prescriptions. Easier. 
•	Pay for your medications and have them delivered.
•	Prepay for your prescriptions then show your barcode for more private pickup. (Turn landscape to sign.)
•	Order refills, check their status and see your prescription history.
•	Check drug interactions and information. 

Caring for your health. Easier. 
•	Video chat with a health care provider 24 hours a day, 7 days a week.
•	Find a nearby MinuteClinic® for general care and clinical services.  
•	View wait times and schedule a clinic visit (restrictions apply). 
•	Check available health care services and insurance coverage.

Printing photos. Easier. 
•	Order prints and more from your device and online albums for same-day pickup (select stores and products).  



Please note: Continued use of GPS running in background can decrease battery life.
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