83
fair

FARFETCH — Designer Shopping | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
19 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
52%
Android
68 Reports
iOS unitQ Score
iOS User Feedback
48%
iOS
64 Reports
User Feedback
48%
iOS
64 Reports
52%
Android
68 Reports
FARFETCH — Designer Shopping - Latest Quality Issues
iOS
Aug 16, 2022
Client service issue
There is a huge problem with client service communication. My order placed on 7th August has been pending in preparation status for 5 days, after I asked client service if everything is fine, they said that it is being prepared and I should wait, but 2 days later I texted again and different person replied that Farfetch is waiting for my ID number since 9th August! First, I haven't received any requests, second, why person replied on 12th August said that that nothing is needed from me? I sent immediate response with my ID (though it was in my account data) but next day instead of processing my order they just canceled it. I am wondering who is working like that with clients?
iOS
Aug 16, 2022
not user friendly & worst checking out experience by far.
reason for 2 stars and not 1 is because at least the customer service was polite. however, after all the talk on the phone and emails sent. the problem remains unsolved, even though the customer service staff told me there won't be such problem again. the most triggering part is that, i have been placing countless orders for the same jeans and it wouldn't go thru, few hours after the call to the customer service, i received an email asking for identification card and payment card for proof. which i already provided my consent over the call. the emailing department was seriously unprofessional. i didn't receive any replies after i've sent the attachments required for proof. i had to personally reply again to the email asking for a reply in order to get one. seriously unacceptable. because of all this redundant security, the jeans i wanted was sold as it was the last piece. i have never experienced such unpleasant checking out online in my life. by far, this is the worst!
iOS
Aug 11, 2022
Too many useless emails
Every time I look at an article, I get an email. Big anything! And no option to delete those harassing emails. You do not realize that it has the opposite effect to that desired cad consume !!
Android
Aug 10, 2022
Please don't shop here! This company is a complete scam! I received a notification that my package had been signed for and delivered! Immediately contacted Farfetch to begin an investigation as I never received my order! Company says its based out of Italy, yet an Asian lady is who I've communicated with for several days! I contact FedEx several days after she states an investigation was started and FedEx Resolution team says no investigation was ever started under tracking! Total scam!
Android
Aug 10, 2022
I had to pay through PayPal none of my CC was taken
iOS
Aug 9, 2022
Phone service
Horrible and inefficient waited an hours and you hung up. PHONE_REMOVED.
iOS
Aug 9, 2022
Not safe to purchase
I received an unauthorized purchase from this platform even without asking OTP. I only registered to this account to view products but not purchased anything nor saved my bank details. I would suggest that the app would require otp for our safety rather than just accepting payments without confirmation if the bank details given is correct.
Android
Aug 8, 2022
CHARGING IN DOLLARS CONFUSES CUSTOMERS
Android
Aug 8, 2022
Well, the truth is that the prices, even with offer, in a large part of the products are more expensive than buying them in a physical, official or even departmental store and to finish adds the price the shipping costs and what they take to arrive. The truth is that it is a good idea but, at the moment, it is not useful and not worth it.
FARFETCH — Designer Shopping - Product Description
Discover and shop the brands you love at FARFETCH. Pick your new season clothing, fine jewelry and accessories from over 100,000 designer pieces, and you won’t need to shop anywhere else this spring. 

Need a reason to download FARFETCH?  Here’s three:
• Visual search — see it, snap it, shop it. Just take a photo of what you’re looking for, upload it and we’ll find it. 
• Positively Conscious and pre-owned pieces — made with love and made to last 
• A personalized feed — our latest pieces and your favorite designers in one place, completely tailored to you

Shop sustainable fashion 
• Find Positively Conscious dresses, bags and sandals 
• Discover the latest pieces from sustainable labels 
• Browse Ganni, Stella McCartney and Nanushka

Shop pre-owned fashion
• Discover pre-owned treasures with Pre-Owned Chanel, Louis Vuitton, Hermès and more
• Browse one-of-a-kind watches from Rolex, Cartier and Patek Philippe
• Find pre-owned designer dresses, shoes and accessories

Find new designer brands
• Shop labels like Namesake, Yuhan Wang and 16Arlington 
• Browse designer clothing, shoes and accessories on the go
• Discover accessories from Lauren Rubinski, Matsuda, Spinelli Kilcollin and more 

New styles for Women, Men and Kids
• Discover new season clothing, footwear and accessories
• Shop labels like Jacquemus, Prada, Saint Laurent and more
• Dresses, shoes and sunglasses — find designer clothing for the first days of Spring
• Browse the latest trends wherever you are 
 
In a rush? Get pieces delivered with F90 — our same-day service available in major cities, worldwide.

Want something but it’s sold out? Don’t worry, we’ll notify you when it’s back in stock. Just go to  your account to turn notifications on.

FARFETCH Access

Did you know you can now join our loyalty program, Access, by making just one purchase? Depending on your spend, you’ll enjoy exclusive rewards from one of our five tiers: Bronze, Silver, Gold, Platinum or Private Client. Every piece you buy takes you one step closer to unlocking more — from Early Sale Access and a Welcome Gift, to Priority Customer Care and a Personal Stylist. 

FARFETCH ships to over 190 countries and offers a free pick-up service for returns.
If you have any questions, head to https://www.farfetch.com/contact-us/#helpContact-ContactUs
Want to improve your unitQ Score by 20% within 30 days?
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