Quality degradation at FARFETCH — Shop the new season  
Users report higher volume of Quality Issues than usual

FARFETCH — Shop the new season | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-27 Points Past 7 Days
Category: Shopping
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30-Day Trend
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Android unitQ Score
Android User Feedback
52 Reports
iOS unitQ Score
iOS User Feedback
66 Reports
User Feedback
66 Reports
52 Reports
FARFETCH — Shop the new season - Latest Quality Issues
May 12, 2021
Customer Service
It didn't give me my discount for opening the app
May 12, 2021
Price increases
It is infuriating that the price can rise almost twice in a day
May 12, 2021
Avoid this shop
There should be an option to give zero star to this shop. I am waiting over a week for one item being prepared for shipment. I contacted customer support multiple times to find out what the problem is but nobody could explain anything to me. I contacted boutique myself just to find out they are still waiting for shipment documents from Farfetch. Estimated delivery time shown is app is already overdue. If you have to buy from them use card where you can have the chargeback option so you will have a way to get your money back.
May 11, 2021
For all the people who see it buy on their site the app really sucks👎👎👎👎
May 10, 2021
It doesn't give you access
Won't let in the app
May 9, 2021
Package was incomplete and return was not refunded
Hello, I would like to point out that the customer service definitely leaves something to be desired. I ordered 4 items and only 3 arrived. Farfetch did not want to refund the missing article and it took more than a month to write back and forth before they could answer me sensibly at all. As a result, I returned the received items on time and on time and everything arrived according to the shipment number, but I have not yet received my money refunded. So my tip: prefer to buy directly from the manufacturers or brands. Purest rip off this shop!
May 8, 2021
I couldn't use multiple promo codes together
May 8, 2021
Empty push notifications began to arrive every day
May 4, 2021
No promo code was allowed
FARFETCH — Shop the new season - Product Description
Discover and shop the brands you love at FARFETCH. Pick your new season clothing, fine jewelry, activewear and accessories from over 100,000 designer pieces, and you won’t need to shop anywhere else for the new season. 
Need a reason to download FARFETCH?  Here’s three:
• Visual search — see it, snap it, shop it. Just take a photo of what you’re looking for, upload it and we’ll find it. 
• Positively Conscious and pre-owned pieces — made with love and made to last 
• A personalised feed — our latest pieces and your favorite designers in one place, completely tailored to you

Shop sustainable fashion 
• Find Positively Conscious jewelry, bags and shoes 
• Discover the latest pieces from sustainable labels 
• Browse Ganni, Stella McCartney and Veja

Shop pre-owned fashion
• Discover pre-owned treasure with Chanel Pre-Owned, Christian Dior, Hermès and more
• Browse one-of-a-kind watches from Rolex, Cartier and Patek Philippe
• Find pre-owned designer dresses, coats and knitwear

Find new designer brands
• Shop labels like Molly Goddard, More Joy and Legres 
• Browse designer clothing, shoes and accessories on the go
• Discover accessories from 16Arlington, Lauren Manoogian, Pascale Monvoisin and more

New Styles for Women, Men and Kids
• Discover new season clothing, footwear and accessories
Shop labels like Golden Goose, Prada, Saint Laurent and more
• Coats, jackets and boots — find designer clothing for the first days of Spring
• Browse the latest trends wherever you are 

In a rush? Get pieces delivered with F90 — our same-day service available in  major cities, worldwide.

Want something but it’s sold out? Don’t worry, we’ll notify you when it’s back in stock. Just go to My Account to turn notifications on.


Did you know you can now join our loyalty programme, Access, by making just one purchase? Depending on your spend, you’ll enjoy exclusive rewards from one of our five tiers: Bronze, Silver, Gold, Platinum or Private Client. Every piece you buy takes you one step closer to unlocking more — from early sale access and a welcome gift, to priority customer care and a personal stylist. 

FARFETCH ships to over 190 countries and offers a free pick-up service for returns.
If you have any questions, head to https://www.farfetch.com/contact-us/#helpContact-ContactUs
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