Quality degradation at Fashion Nova  
Users report higher volume of Quality Issues than usual
37
poor

Fashion Nova | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
56%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
34 Reports
User Feedback
44%
iOS
34 Reports
56%
Android
44 Reports
Fashion Nova - Latest Quality Issues
iOS
Oct 24, 2021
never received items, no customer service, no refund
this company has been losing its customers packages as of lately. I've come across multiple people with the same problems as I. never received tracking information and never received my package. they don't have a customer service so you can't even get in to contact with them to get a refund.
iOS
Oct 24, 2021
Don’t Waste your money
$119 down the drain there is no customer service or help line I've never received my package and they “Are not responsible for and missing packages” and now my 21st birthday is ruined because I have no outfit I will NEVER shop at Fashion Nova Again and neither should you.
Android
Oct 24, 2021
My main problem right now is if I leave the app for a second it refreshes the whole thing already and its a little annoying especially if I was looking through clothes and then it loses my spot so I have to scroll ALL the way to where I left off.
iOS
Oct 22, 2021
Non-existent custom service
I order clothes with the 4 day shipping and then a separate order with rush shipping. I checked the box to enter a different shipping and billing address. Somehow the delivery address was updated to my overseas billing address. I immediately contacted fashion Nova after I saw the processed order screen. It was near impossible to actually get to the screen I to contact them. The site send you through hoops and doesn't allow you to send an email without traversing every nook and cranny of the site. Needless to say, my shipment was was created 24 hours later with the same incorrect address. I finally received a response only after leaving feedback on their processes. It looks as if my initial shipment I paid extra to have early will be late as well.
Android
Oct 22, 2021
I love the app but since yesterday it won't let me shop or look at the clothes it keeps on turning the app off every time I wanna look at the clothes I might wanna buy
iOS
Oct 22, 2021
Didn’t get my order
I order clothes very first time 2 monthes ago but did not get anything yet. Its so annoying i ordered them for special occasion.. also i can not reach there costumer service.
iOS
Oct 21, 2021
Never again
I can't seem to speak to anyone about this but I ordered my jacket a while ago it said will be delivered by the 15th then said oh 5-7 business days well it's well past that I have no way of speaking to anyone and the last tracking update is from the 13th and the carrier service has no clue of my tracking number. I hate ordering online this is why nobody can help
iOS
Oct 21, 2021
NOT IN CA $
I liked the prices when I first started shopping but little did I know, after I purchased my order it came up wayy more than it should have. Just an FYI! And make sure to look at reviews before buying anything!!
iOS
Oct 21, 2021
settings
I downloaded the app because it says here you can set the language... but there is nothing at all. Online I can at least change the currency but even that is not possible on the app. If it's better online than on the app you don't need an app!
Fashion Nova - Product Description
Fashion Nova is the fastest-growing social media & e-commerce platform in the world, growing bigger every day! We are dedicated to curating the hottest and newest trends for both for women and men. Hundreds of new styles are added on a daily basis because we want to make sure you have everything you need to express your authentic self. The Fashion Nova app is here to make your shopping experience as convenient and enjoyable as possible. 

Babes, make sure to tag @FashionNova, @FashionNovaCURVE, and #NovaBabe so we can see you in Fashion Nova and interact with your posts on Instagram & Twitter. You always have a chance to be reposted! 

Gentlemen, your time has come, FashionNovaMEN is here! Tag @FashionNovaMEN and #FashionNovaMEN to show how well you rock our new line. Show the ladies how it’s done!

Follow us for outfit inspo, gorgeous photos, hilarious memes, and behind-the-scenes exclusives.

Instagram: @FashionNova @FashionNovaCURVE @FashionNovaMEN
Twitter: @FashionNova
Facebook: @FashionNova
Snapchat: @FashionNova
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