46
poor

H&M - we love fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
1 Point Past 7 Days
Category: Shopping
Work at H&M? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at H&M? Unlock additional insights
Android unitQ Score
Android User Feedback
82%
Android
461 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
102 Reports
User Feedback
18%
iOS
102 Reports
82%
Android
461 Reports
H&M - we love fashion - Latest Quality Issues
Android
Aug 18, 2022
I ordered two pair of jeans last month. One of them was a bit loose so I returned it. Then I get a email from H&M that my money will be refunded in my bank account within 30 days. It's more than 30 days and i didn't get my money back.
Android
Aug 17, 2022
Half of the items are unavailable, either size or the item itself.
Android
Aug 17, 2022
Why is this app not in English? It's just a matter of translationcof the strings. Not everyone knows the local languages immediately.
Android
Aug 17, 2022
I got a wrong product on the first order discount offer . I returned it and it reached h&m warehouse on 26th june . I didn't received refund for 31 days. After that I kept on calling the customer service for 7 times. I kept to complaining them and they kept on giving me the same script that " we are sorry and it will be resolved within 2 days " and after 7 calls on 15th august I got my refund. Never gonna buy online again. Terrible service.
Android
Aug 17, 2022
Shopping experience is hassle free,but my concern is regarding the points .I am not getting points credited after shopping and also i don't get any membership discount in any of the purchase.
Android
Aug 17, 2022
The goods in the shopping cart are thrown out again and immediately displayed as no longer available, and a few minutes later they are available again. And you can't continue shopping if items keep disappearing from the shopping cart. I'd rather browse and shop somewhere else in the future than at H&M Onlineshopp! Because this constant item in the shopping cart and again realize that they are out again annoys and takes a lot of time.
Android
Aug 17, 2022
In one word --- its waste of time. 1.I have returned a product it reached warehouse and been more than 30 days still waiting for refund. 2. Ordered 6 items , received 5 items and 1 of the recieved product color is wrongly delivered. For both of my queries I have contacted and their agents used to say same useless words. Just wait for 48 hours we raised a urgent request , handed over all your details to accounts team . Its waste of time and money here
Android
Aug 17, 2022
I can't log in to my account, the app hasn't been working since the update.
Android
Aug 17, 2022
When you do not enter for a few days, you forget the password and username, and you need to log in to the application again.
H&M - we love fashion - Product Description
Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app. 
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world! 

Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!

Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!

Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.

Save the items you love the most in your own list of favourites — just tap the HEART ICON. 

Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!

Don’t miss out — download the H&M app now!

When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners