Quality degradation at H&M - we love fashion  
Users report higher volume of Quality Issues than usual
81
fair

H&M - we love fashion | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
2970 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
604 Reports
User Feedback
17%
iOS
604 Reports
83%
Android
2970 Reports
H&M - we love fashion - Latest Quality Issues
Android
May 5, 2021
Doesn't connect
Android
May 5, 2021
I just installed an application, and there everything in some language I do not understand, how to change the language I do not know
Android
May 5, 2021
Just the worst company in terms of customer loyalty, coupons for the surrender of old things refused to return which were used in the cancelled order. On the hotline just can not return and all, no good.
Android
May 5, 2021
Clothes are very ok, but the transport is terrible, every time I give the order arrives in 6/10 days not 2 or 3.😠😅
Android
May 5, 2021
Cannot connect to my account. Cannot create a new one as well. Customer support is unreachable as well.
Android
May 5, 2021
Make your app straight, you can't pay, and you'll need to improve and improve your ordering, but it's not like a global company.
Android
May 5, 2021
In the wish list only limited possibilities...? The shopping cart will be deleted after a few minutes... Do you want you to buy nothing more? I think the new app should be made a bit more customer-friendly.
Android
May 5, 2021
Why you removed the english version for Greece resident 😖😖😖😖
Android
May 5, 2021
Pathetic Refund, Return, Update.I am still waiting for my refund&update..it's been 2months now.. Everytime I write mail,ask them,they reply and nothing happens..I will never recommend h&m for online shopping..Pathetic..disappointed.
H&M - we love fashion - Product Description
Tap in to our fashion feed, anytime, anywhere, and all in one spot — the H&M app. 
Get instant updates, track your orders, use your own photos to find similar items in stock, and get inspired by our users all over the world! 

Imagine yourself browsing our feed and experiencing it live all at the same time.
Sounds exciting? Keep reading!

Our app also comes handy when you’re already inside one of our stores.
Let’s say you can’t find your size or would like to know if an item is available in more sizes and colours? Scan the price tag — our SCAN & FIND feature will let you know!

Seen something you like and got inspired by? VISUAL SEARCH lets you explore what we have to offer by using your own photos or screen shots. It recognizes patterns, colors, styles, and gives you a list of matching or similar items in stock.

Save the items you love the most in your own list of favourites — just tap the HEART ICON. 

Keep up to date with the fashion world by activating PUSH NOTIFICATIONS! You’ll be the first to know when a designer collection drops and you’ll instantly be notified when we have special offers and events!

Don’t miss out — download the H&M app now!

When you download the H&M app, we will process your data in accordance with our Privacy Notice. For more details on this, please go to hm.com.
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