iHerb
iHerb at a glanceiHerb (Shopping) has a unitQ Score of 89 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 3 points from 86 in the previous 30 days. The score draws on 1,562 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Order Arrived Damaged.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 68 % 1067 Reports
- Android
- 32 % 495 Reports
Compared with similar apps
iHerb89
SHEIN-Fashion Shopping Online85
Macy's83
Etsy: Custom & Creative Goods78
eBay65
Target Brands Inc64- Target64
Best Buy62
Walmart - shopping & grocery61
Ibotta: Save & Earn Cash Back49
Amazon Shopping43
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountSubscriptionSubscription Too Expensive
- OrderDeliveryOrder Arrived Damaged
- AccountPaymentOvercharged Or Hidden Fees
- Customer Support & SuccessConductUnsatisfactory Behavior
About iHerb
What is iHerb?
The iHerb app is a mobile platform that allows users to shop for health and wellness products easily from their smartphones. With a wide range of supplements, organic foods, and personal care items, iHerb provides a convenient way to maintain a healthy lifestyle while accessing exclusive deals and discounts.
Is iHerb safe?
The iHerb app offers a range of health products and follows industry-standard practices for data privacy and security, making it generally safe for users. However, it is important for younger audiences to be cautious with nutritional supplements, as some products may have heavy metals near legal limits. Parents should supervise their use of the app and consult with healthcare professionals before use.
Who owns iHerb app?
The iHerb app is owned by iHerb, LLC. This company operates the app to enhance the shopping experience for its customers.