Quality degradation at IKEA  
Users report higher volume of Quality Issues than usual
68
poor

IKEA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
100%
Android
578 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
578 Reports
IKEA - Latest Quality Issues
Android
Jan 28, 2023
You cannot filter by size and on the web page if ;(
Android
Jan 28, 2023
Except for the older product there was nothing charming or innovative. This was the dullest app. You've ever shown. When I asked to see plates your app. Showed me drawer pulls. Do you ever use your app as if you were a customer. It used to be inspirational. Do you still have catalogs? Are they any better? I'd hate to think a tree died for nothing. Disappointed in Texas
Android
Jan 28, 2023
In principle, the app is getting better and better, it just has the same shortcomings as the website: the shop urgently needs better clustering of the products. Finding the different variants of a product and navigating between them is tedious.
Android
Jan 28, 2023
BAD Purchased a frame 50x70 arrived after weeks!!! I open it and it is completely broken, I contact the first time the support and while I was about to do the replacement online he closes the chat, I contact a second time and the wait was long, I contact the third time and tells me that I had to go to the store!!! WHICH IS NOT TRUE SINCE I CAN DO THE REPLACEMENT ONLINE!! moreover rude!!!! I get the substitution done and this other route also arrives!!!!! BUT HOW DO YOU DO IT!!!
Android
Jan 28, 2023
Best store hands down. But where is the Swedish Language option??!!
Android
Jan 28, 2023
Specially installed for Shop & Go. Scanning works fine, but still had to wait 20 min at the checkout until it was closed because the QR code does not work. Then hire another 45 minutes, because half of the cash registers can ONLY Shop & Go. Absolutely ridiculous
Android
Jan 28, 2023
I don't like it when I have to enter data so I can use the app. You can also save a receipt locally instead of sending an e-mail. There are so many spam mails. Where did they get to my e-mail address? Because companies don't take data protection seriously.
Android
Jan 28, 2023
Last update was probably not so good. App can no longer be opened... Uninstalling
Android
Jan 29, 2023
I bought and I liked the experience. Although it has been difficult for me to find a product because the search engine could not find it, I put "cutlery drainer" and it gave zero results because they have it named as "drained". In addition, I have made a somewhat bulky purchase and did not allow me to deliver home, I have to go pick it up at a collection point. Otherwise, the App is pleasant and intuitive.
IKEA - Product Description
SHOP
This is a simpler way to shop IKEA. Get your order delivered, or see what's in stock at your local store. Not ready to buy? Save your favorites for later. And if you're not totally satisfied, you can return your order within 365 days for a full refund, no questions asked. 

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LOVE
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