60
fair

Zara Home | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
25 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
68%
Android
59 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
28 Reports
User Feedback
32%
iOS
28 Reports
68%
Android
59 Reports
Zara Home - Latest Quality Issues
iOS
Mar 17, 2024
Out of stock items!!
Quite frustrating that it shows an item in stock and you choose size. When going to pay. Then it say OUT OF STOCK. REMOVE ITEMS. Update your system. This isn't a one off. It's constant!
Android
Mar 17, 2024
If they gave me the 10% discount I would be happy but something has not been done right in the app and I can't get the discount
Android
Mar 18, 2024
There is a problem during the registration of my payment step and address. There is a problem with adding a new address.
iOS
Mar 19, 2024
Bad
A bad application in every sense of the word, when I enter the search menu I look for the same thing that they told me on the phone to write in all languages and there is no and a weak application and Ronaldo is your uncle
Android
Mar 22, 2024
Bad I can't even buy an item 8n times and pay for it
Android
Mar 24, 2024
Can't make payment
iOS
Mar 24, 2024
fraud
Scams I have on the Zara Home app ordered and paid for 3 products. Then I received an order confirmation, so I thought everything was as it should be. Time passed and nothing happened. I contacted Zara Home by email and got a response from an AI robot that didn't make sense. It asked me to send the order number I had just sent, as well as more information about the products? I then contacted them by phone and had to switch to English in order to communicate with them. Here I was told that my order number does not exist in their system and I could not have ordered on their app? I still have documentation in the ZARA Home app, but no products and no help from ZARA Home. How awfully bad it is to shop online when security is completely gone.
iOS
Mar 25, 2024
theft
Do not order with Zara app!!! Real zara home do not help with orders if there is any problem. I ordered furniture and accessories from Zara Home app for 931 euros (in Portugal). Nothing has been delivered to me. Today is March 25th. In the app, the status since February 16th is "courier picked up your order." I receive nothing, and they don't refund my money. The store says they have no connection to the official Zara app, and the same is said over the phone, the same on website! In the app, every day I receive messages like "we will respond to you within 24/48/72 hours." On March 11th, they said I would definitely receive a refund within a week. Surprise! Of course, I haven't received anything back. Each time, I spend 10-15 minutes explaining to a support agent what happened, and they assure me that someone will definitely contact me. This is just absurd. And there is not a single phone number or contact to call. This is a thousand euros! that were basically stolen. I understand that everyone can have delivery issues, etc., but now it's just that since February 16th, they haven't refunded my money.
Android
Mar 25, 2024
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Zara Home - Product Description
You will be able to see and buy all you need for your home decoration, our monthly lookbooks, check our catalogue, locate your favourite Zara Home shops and find out a load of suggestions to choose the perfect gift.
Decorate, get inspired, meet the latest home fashion trends and unveil the entire Zara Home universe
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