John Lewis & Partners
John Lewis & Partners at a glanceJohn Lewis & Partners (Shopping) has a unitQ Score of 83 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 16 points from 67 in the previous 30 days. The score draws on 72 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI and Unsatisfactory Behavior.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 16 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 60 % 43 Reports
- Android
- 40 % 29 Reports
Compared with similar apps
SHEIN-Fashion Shopping Online85
John Lewis & Partners83
Macy's83
Etsy: Custom & Creative Goods78
eBay65
Target Brands Inc64- Target64
Best Buy62
Walmart - shopping & grocery61
Ibotta: Save & Earn Cash Back49
Amazon Shopping43
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
About John Lewis & Partners
What is John Lewis & Partners?
The John Lewis & Partners app is designed to enhance your shopping experience with John Lewis, a well-known UK retailer. This app allows users to browse products, make purchases, and access exclusive offers conveniently from their smartphones.
Is John Lewis & Partners safe?
The John Lewis & Partners app has some safety concerns for younger users. It collects personal and financial information, which could be risky if accessed by others, especially since it lacks biometric login features. However, it does encrypt data in transit and allows users to request data deletion, offering some level of privacy protection. Users should be cautious about sharing sensitive information.
Who owns John Lewis & Partners app?
The John Lewis & Partners app is owned by the John Lewis Partnership, which operates as an employee-owned trust. This means that all employees, known as Partners, share in the company's ownership and success.