Quality degradation at John Lewis & Partners  
Users report higher volume of Quality Issues than usual
61
fair

John Lewis & Partners | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-19 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
73 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
43 Reports
User Feedback
37%
iOS
43 Reports
63%
Android
73 Reports
John Lewis & Partners - Latest Quality Issues
Android
Mar 9, 2024
slow to load and frequent evening downtime
Android
Mar 11, 2024
Disgraceful service. What has happened to your company!!!!!!!!! I ordered an item, which is an urgently needed gift. I ordered and paid for next day delivery to arrive on Saturday. It's now Sunday . No tracking is available. Customer service rubbish in every single way. I will NEVER shop with you again. If this item does not arrive today, I will contact Trading Standards .
Android
Mar 13, 2024
Months ago the app started blocking security conscious customers who use VPN and you have to switch off your VPN security every time which is unnecessary and inconvenient or basically shop somewhere else who won't compromise your security. I have normally preferred JL but this is a big problem for me.
Android
Mar 14, 2024
Can't find kitchen ware
Android
Mar 16, 2024
Dreadful unable to access my account with this new app
Android
Mar 20, 2024
Up until this latest update, I had no issues with the app, it worked great. However, something has gone awry. Checkout will not accept ANY method of payment. As the order is processing, I get a message saying there are 'technical issues' and to reload the page and try again. Doesn't matter if it's gpay, paypal, credit or debit card....nothing works. Sort it out please!!
iOS
Mar 21, 2024
Difference prices online
I'm in John Lewis store and the item I wanted is not here in my size. So I went online to order it in the right size and it's more expensive online. How is that fair?
iOS
Mar 22, 2024
APP SLOW TO RESPOND
When scrolling through looking at items, the app isn't able to keep up. It takes a few seconds for the items to respond to scrolling. Sometimes I give up because it's quite irritating.
Android
Mar 24, 2024
The app works perfectly and does everything it needs to. My only reservation is that they change it every twenty minutes and then block the old one, which I like and want to keep using!
John Lewis & Partners - Product Description
The John Lewis experience at your fingertips. Shop new homeware, the latest fashion trends, beauty bestsellers, our favourite gifts and more. 

New to John Lewis?
Create an account via the app and begin using our Wish List feature to save your favourite products.  From house moves to gifting, prepare for all life's moments by browsing our extensive catalogue.

New to My John Lewis membership?
Become a My John Lewis member to access exclusive product launches, rewards and competitions alongside saving your in-store receipts to your account - all via our John Lewis app. 

Already a My John Lewis member?
Sign into your My John Lewis account to access your digital membership card as well as personalised app exclusive rewards and member benefits every month. 

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EFFORTLESS SHOPPING
• Search and browse over 300,000 products; from clothes, electronics, home furnishings and beauty.
• Using our Augmented Reality (AR) feature you can:
        • Try on your favourite lipstick and experiment with shades before you buy
        • View a collection of sofas, TVs and Christmas Trees in your home
• Share your favourite products with friends and family via a Shared Wish List
• Turn on notifications to be the first to hear about the latest promotions and seasonal activity
• Add products to your basket and order in just a few taps
• Track your orders and retain online and in-store receipts for easy returns

MORE FROM OUR STORES
• Scan product barcodes to view detailed product information, ratings and reviews as well as similar items
• Check availability and reserve stock in any of our stores nationwide
• Click and collect from John Lewis, Waitrose and hundreds of other locations 

OUR EXTENSIVE RANGE INCLUDES:
• Home & Garden 
  - Find all your home essentials
  - Explore our selection of garden furniture
  - Refresh your homeware 
• Furniture & Lights 
  - Home furniture for all rooms, including sofas, armchairs, dining and home office
  - Lighting that encompasses both modern and traditional styles
  - Beds ranging from Single to Super King size
• Electricals 
  - TVs from the most renowned brands
  - Speakers that include both portable and fixed styles
  - Headphones that are wireless and have noise-cancelling features 
  - Home appliances  
  - All the latest iPhone and iPad Models
• Women 
  - Womenswear from a selection of fashionable brands
  - Dresses for all occasions
  - Designer handbags
  - Jumpsuits that are perfect for partywear and summer holidays
  - Women's shoes which cover everything from sandals to slippers
• Men 
  - Menswear including all the latest in men’s fashion
  - Mens clothing designed for the debonair gent
  - Suits that are perfect for every smart occasion
• Beauty 
  - Beauty products that include all your necessities
  - Find all the very latest makeup and skincare products from trusted brands
  - Pick up your favourite scents from our perfume and aftershaves offerings
• Baby & Child 
  - A wide selection of toys to keep children entertained
  - Baby and kids clothes from reputable brands 
• Sport & Leisure 
  - Mens sports clothing
  - Women's sports clothing
  - Sports equipment
• Gifts 
  - Gifts for him that make for ideal birthday and anniversary presents
  - Gifts for her that include jewellery and her favourite fragrances
  - Gifts for kids that include games, toys and clothing

To help us bring you the best shopping experience, we would love to hear from you. You can provide us feedback via the Account tab.

When you download the John Lewis app, we process your data in accordance with our Privacy Notice. For more information on this, please visit www.johnlewis.com or you can also access the privacy notice within your John Lewis app.
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