Joom
Joom at a glanceJoom (Shopping) has a unitQ Score of 43 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 5 points from 48 in the previous 30 days. The score draws on 485 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Subscription Too Expensive, Difficult to Navigate UI and Refund Request Rejected.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 5 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 16 % 77 Reports
- Android
- 84 % 408 Reports
Compared with similar apps
SHEIN-Fashion Shopping Online85
Macy's83
Etsy: Custom & Creative Goods78
eBay65
Target Brands Inc64- Target64
Best Buy62
Walmart - shopping & grocery61
Ibotta: Save & Earn Cash Back49
Joom43
Amazon Shopping43
Top feedback themes
- AccountSubscriptionSubscription Too Expensive
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountPaymentRefund Request Rejected
- OrderDeliveryOrder Not Delivered
- Customer Support & SuccessConductUnsatisfactory Behavior
About Joom
What is Joom?
Joom is a mobile shopping app that allows users to buy a wide variety of products at discounted prices. The app connects buyers with sellers around the world, making it easy to find unique items and great deals.
Is Joom safe?
The Joom app poses several safety concerns for users, especially younger audiences. Customer reviews highlight issues like questionable product quality, poor customer service, and challenges in receiving refunds or satisfactory assistance. Although Joom ensures compliance with safety measures, many users report feeling cheated, indicating significant risks. Parents should be cautious and monitor usage, given these potential downsides.