M&S
M&S at a glanceM&S (Shopping) has a unitQ Score of 87 out of 100, rated good, as the 30-day average on Nov 9, 2026, down 4 points from 91 in the previous 30 days. The score draws on 833 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Unsatisfactory Behavior and Slow Performance.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 4 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 19 % 156 Reports
- Android
- 81 % 677 Reports
Compared with similar apps
M&S87
SHEIN-Fashion Shopping Online85
Macy's83
Etsy: Custom & Creative Goods78
eBay65
Target Brands Inc64- Target64
Best Buy62
Walmart - shopping & grocery61
Ibotta: Save & Earn Cash Back49
Amazon Shopping43
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationStabilitySlow Performance
- OrderOrder StatusOrder Out Of Stock
- ApplicationError MessageInternet Connection Error Message
About M&S
What is M&S?
The M&S app is a mobile application created by Marks & Spencer that allows users to shop for groceries, clothing, and home products conveniently from their phones. The app also provides features like special offers, store locators, and personalized recommendations to enhance the shopping experience.
Is M&S safe?
The M&S app demonstrates strong security measures, such as data encryption and regular security evaluations, making it generally safe for users, including younger audiences. However, users should be cautious about sharing personal information and be aware of risks like phishing scams that could target their data. Overall, while the app is committed to user safety, users should still practice good online behavior to mitigate risks.
Who owns M&S app?
The M&S app is owned by Marks & Spencer plc, a British multinational retailer. This company developed the app to enhance their customers' shopping experience and loyalty programs.