Quality degradation at Mercari: Your Marketplace  
Users report higher volume of Quality Issues than usual
70
poor

Mercari: Your Marketplace | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-10 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
74%
Android
1311 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
455 Reports
User Feedback
26%
iOS
455 Reports
74%
Android
1311 Reports
Mercari: Your Marketplace - Latest Quality Issues
Android
May 6, 2021
I have been using this app over last the year. In November they increased the fees to sell and changed the shipping prices. It is not worth it to sell anything under $10. Also the app has started glitching. It crops my photos so the whole item is no longer shown. When I try to fix it, it doesn't update and I have to redo it a few times. Also it has corrupted photos after listing an item. I will go back through listings and the photos are 2/3rds bright green.
Android
May 5, 2021
This has been a great app over the years. Even when I had problems with sellers and the sellers wouldn't contact me. Customer service was on the ball with refund or credit of my choice.
Android
May 5, 2021
It's very unfortunate that they closed my account over one item since I been with Mercari since 2018 .. I never received many warnings as they claim and they don't care what I say or do.. they littarly discriminated me and another seller doing same thing and still allow it..
Android
May 5, 2021
No return. They do not honor their return policy. They say it's not a viable return when I can't use the item that i purchased due to sizing being off considerably.
Android
May 5, 2021
it was prompting on time and in good shape I was just a little misunderstanding when I looked up extra large and it showed up the skirt I thought it was an extra large and it wasn't it was a small so but that's okay it was my fault
Android
May 5, 2021
I have been selling on Mercari for years and am quite surprised at how absent customer service is. They recently shut off accommodating the sellers shipping and added all types of additional fees to make even more money for simply a shared listing. They even recently charged me an additional six dollars for a package that was over by 2 ounces. Funny it was a reinforced box to deliver the items as described. Wouldn't recommend Mercari anymore.
Android
May 5, 2021
I have only ordered 3 things so far 1 was as described, one was ridiculously sized, one was cancelled after I waited 2 weeks for it to arrive.
Android
May 5, 2021
What happened to the cha-ching sound when you make a sale? Have heard it in weeks!
Android
May 5, 2021
App was ok but now it lags very badly when browsing a sellers store. It's not my phone. My phone is new and doesn't lag with anything else.
Mercari: Your Marketplace - Product Description
Mercari is your marketplace. 

It’s the perfect place to go to declutter or find your new look. Letting go has never felt so good – it’s almost as good as finding your new favorite thing. And we’re here to help. 

Our team is always trying to find new ways to make exchanging items even easier. This means at-home pickups, same-day delivery, and a curated list of items you’ll love.

Say “goodbye” to the things you no longer love, and “hello” to the new you.

Selling on Mercari:

It’s all from home.
 - Item sold? Contact your carrier for a home pickup.
 - Check out Mercari Now in select cities. The day your item is sold, a driver will pick it up and deliver it to the buyer.

Listing is easy.
 - Take a few photos, add a description, and tap “list.” 
 - Listing an item will always be free. We only charge fees when your sale is complete.
 - Once your ID is verified, you can get paid in minutes with Instant Pay.

There are no meetups.
 - With Mercari, all items ship. You can sell almost anything from the comfort of home.
 - When you ship with a Mercari label, we’ll email you a printable shipping label when your item sells. Just print it out and drop off your package, or schedule a pickup.

Shopping on Mercari:

Shop from thousands of popular brands: Nike, Apple, Nintendo, Rae Dunn, Funko, and many more. We also have deals on quirky collectibles and authenticated luxury, all sold by real people like you. 

When you’ve found that perfect thing, we ask the seller to ship within 3 business days. 

Say goodbye to your old go-tos, and hello to the new you.

We’d love to hear from you.

DM us on our Instagram @mercari or tweet @mercari_app.
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