82
fair

My Bath & Body Works | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
76%
Android
397 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
122 Reports
User Feedback
24%
iOS
122 Reports
76%
Android
397 Reports
My Bath & Body Works - Latest Quality Issues
Android
May 6, 2021
Had all items in bag and went to check out now says something went wrong and empty. Had to redo the order. Ugh!
Android
May 5, 2021
App rewards should be nation wide by now. Ive never been mailed nor emailed bounce back coupons or booklets. I never should've been left out on your Sunshine Mimosa recipients list.
Android
May 5, 2021
Keeps closing everytime i click on the app it force closes and logs me out. I then have to keep entering my email and password. It's been happening for a few weeks now.
Android
May 4, 2021
I LOVE the Forever Red! Since it very came out it has been my signature scent. I was heartbroken when it was discontinued, but then it came back. YEAH! I buy multiples so I always have it.
Android
May 4, 2021
Not available in my area (Tucson) Ridiculous
iOS
May 4, 2021
Only if your located in their TEST AREA?
I'm not exactly sure what they've been testing for all these YEARS now, but AGAIN, after downloading this app and giving them my preliminary info, and after being told I was finally going to get upgraded to a “rewards account” they told me-JUST KIDDING! “You're not located in our test area.” This is what this app has said for at least two years now, and probably longer. What's their deal?? Seriously, where is this fairytale Bath & Body Works that's running all these tests located anyways? The first place that pops into my mind for an answer is that they are located somewhere in the PAST? My next question is what exactly are they testing the lucky group of people that somehow fall in the eligible test zone for? Do they like rewards? Uh, yup. How much they buy? Uh, ok we can see that. So what's up? It's not that I feel they MUST reward me to shop here? It's just annoying to know that SOME people get rewarded and other do not. I spend a buttload of money buying their stuff, but my loyalty is LESS important than those who happen in their testing zone? It sounds so fake, and just kind of absurd to think they can't get it together to make sure all their customers are ***just as valued as the next.**** Again, it's mostly because this is what the app has been saying for years now-without any changes-and that it makes the entire company seem as if they could care less about taking advantage of the amazing tech that available to them. I guess when you monopolize the market on selling things that make other things smell good, you don't have to care?....so yeah, it's a useless app for me still....
Android
May 4, 2021
Pointless if you don't live in their selected areas....so you create a whole account for nothing. Uninstalled!
iOS
May 4, 2021
B&W App Slow
I don't remember the last time I have shopped at Bath & Bodyworks...... but I decided to try it again so I could spend a gift card I had received at Christmas time. I don't necessarily have any complaints about the products with exception that they are outrageously overpriced in my opinion. I was once a loyal B&W customer. I had a mini store in my home between all the different products that they were always rolling out. But I recall a bit better Sales. Buying 3 to get 1 free used to be a decent deal but when I pay $16.50 for a lotion or body wash I don't think it's a great deal. Anyhoo, my main complaint about this order relates to the problem I had with the app responding SNAIL PACE SLOW whenever I tried to delete an item out of my cart. I had to do this multiple times before my cart reflected the items I wanted to buy. Items I hadn't selected to be deleted were gone when the shopping cart eventually came back up. It's not my wi-if/cellular service because it only occurred (slow response time) in the shopping cart. I WILL GIVE A ZILLION STARS FOR THE MOTHERS DAY SINGLE WICK CANDLE SALE FOR $6.50 per candle up to 20. Now that's a good deal.
iOS
May 3, 2021
Release the App for Everyone!
I can't use the app and I have been shopping a B&B for years! This is unfair! Fix your app! I would also like to take the time to mention reusable options! Everything is made with plastic! People around the country but B&B. You need to do better Bath and Body!
My Bath & Body Works - Product Description
We’re currently testing in select areas. Sign up for Bath & Body Works emails to know as soon as we roll out to new locations.

Earn FREE PRODUCT for doing what you love—and get the best of Bath & Body Works at your fingertips!

Download and join to unlock these perks:
•	Earn points toward your choice of FREE full-size products (up to $16.50)*
•	See all available offers in your Wallet
•	Check your points anytime, anywhere 
•	Be alerted about big deals FIRST
•	Access exclusive previews and app-only content

Oh, and snag this Welcome Offer: $10 off your $30 purchase (just allow up to 72 hours for the offer to show up in your Wallet)!*

Download and join today!	
Visit our website to see participating locations! BathAndBodyWorks.com/rewards-stores


*See app for full terms and conditions.
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