PetSmart, Inc
PetSmart, Inc at a glancePetSmart, Inc (Shopping) has a unitQ Score of 34 out of 100, rated poor, as the 30-day average on Nov 9, 2026, up 5 points from 29 in the previous 30 days. The score draws on 90 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Account Compromised and Subscription Too Expensive.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 5 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 37 % 33 Reports
- Android
- 63 % 57 Reports
Compared with similar apps
SHEIN-Fashion Shopping Online85
Macy's83
Etsy: Custom & Creative Goods78
eBay65
Target Brands Inc64- Target64
Best Buy62
Walmart - shopping & grocery61
Ibotta: Save & Earn Cash Back49
Amazon Shopping43
PetSmart, Inc34
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- Trust & SafetyFraud / AllAccount Compromised
- AccountSubscriptionSubscription Too Expensive
- OrderOrder StatusOrder Out Of Stock
- ApplicationError MessageInternet Connection Error Message
About PetSmart, Inc
What is PetSmart, Inc?
PetSmart, Inc is a retail corporation that focuses on pet products and services, including pet food and grooming. The PetSmart, Inc app provides users with easy access to their product offerings, promotions, and pet care resources.
Is PetSmart, Inc safe?
The PetSmart app appears relatively safe for users, including younger audiences, as it employs Secure Socket Layer (SSL) encryption for data protection, ensuring that personal information is secure during transactions. However, users should remain cautious of shared content, as the app may facilitate interactions that include user-generated content, which could pose risks if not monitored appropriately.
Who owns PetSmart, Inc app?
PetSmart, Inc. is owned by a group of investors led by the private equity firm BC Partners, which holds a majority share in the company. Therefore, the owner of the PetSmart, Inc app is BC Partners, alongside other co-investors.