Quality degradation at PetSmart, Inc.  
Users report higher volume of Quality Issues than usual
32
poor

PetSmart, Inc. | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
71%
Android
212 Reports
iOS unitQ Score
iOS User Feedback
29%
iOS
86 Reports
User Feedback
29%
iOS
86 Reports
71%
Android
212 Reports
PetSmart, Inc. - Latest Quality Issues
Android
May 5, 2021
This latest update is causing significant problems. I can put items in the cart but it won't allow me to check out to purchase items. Also, the app is much slower with this update. Do you test the app before releasing it?
Android
May 5, 2021
Seems useless outside of the US as it doesn't use your store for shopping and can only enter zip codes for store search
Android
May 5, 2021
Go through all the motions of adding things to my cart, spend 5 minutes on the lengthy captchas, and then it won't let me submit my order after inputing all my information. It will only let me review it and then there isn't any way to submit it. Very frustrating.
iOS
May 4, 2021
Customer support does not work
Sent an email to customer support. No response. Is there customer support for the broken customer support?
iOS
May 4, 2021
Bugs or glitch
App took my money and saying that i cant use my credit card for my payment , hope they bring my money back
Android
May 4, 2021
Literally the worst app ever. Constantly logs me out, I login in every few seconds while browsing the app and sometimes it still won't log me in even after entering my password. I've been trying to submit an order for 30 minutes and it will not take me to checkout, it just starts loading and kicks me back to my cart. This app is littered with bugs! ... and the actual website is no better.
iOS
May 4, 2021
Terrible
No matter how hard I try, the app would never let me log in - saying that my email or password is incorrect or that there isn't an account with the email. I can log in perfectly fine online through safari or google chrome using the same email and password but the app never lets me log in!
iOS
May 4, 2021
Grooming/ Purchase
Unable to book grooming appointments on the app and it does not show your purchase history on the app
Android
May 4, 2021
Logged in, placed order & saved time & $$. Thanks was super easy, only drawback was local store didn't have order ready even an hour after they said they would so had to wait 20 mins...
PetSmart, Inc. - Product Description
At PetSmart, we know being a pet parent is one of life’s most rewarding experiences. It also raises many questions! So, we’ve built our app to be a valued resource for every step of your journey as a pet parent. You’ll find helpful articles, products, services bookings and can shop for all your pet needs in one place.

• With in-app shopping, you can get all your pet essentials in one place. In a rush? Get your order in 1 hour with buy online pick up in store.

• Sign up for our Treats loyalty program. You’ll earn points every time your shop & you can manage your account through the app.

• Get your pet looking fresh with in-app salon booking, appointment management & easy rebooking

• Check Doggie Day Camp availability

• Make & manage PetsHotel reservations

• Play Treat Trail – connect treats, earn points & get coupons

• Tailor the app experience to your entire pet family with personalized offers & content

With a store locator, helpful resources, in-app shopping, services bookings, informative articles & videos, the PetSmart App is a great resource for a great life with your best friend!
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