89
good

Zip - Buy Now, Pay Later | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
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Epic
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Android unitQ Score
Android User Feedback
76%
Android
507 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
163 Reports
User Feedback
24%
iOS
163 Reports
76%
Android
507 Reports
Zip - Buy Now, Pay Later - Latest Quality Issues
Android
Apr 16, 2024
So freaking hard to used
Android
Apr 16, 2024
Was randomly charged 14.99 twice for the same purchase at one time. Also had a door dash order that was canceled and customer support told me it would take up to 13 days for them to acknowledge the refund. They took the full amount of the purchase straight out of my bank account before the convo ended. Now the app won't let me log in.
Android
Apr 16, 2024
The having to wait every 90 days for an increase sucks. They are the only ones though that cover bills and orders not listed as a partner on their site. Also though your limit is at one I'm guessing with good history your allowed to exceed that limit by almost double. The new every 90days ayer paying off 5 orders I wish was just every five orders you've repaid on-time or early raises your credit limit. My whole life is online.
Android
Apr 17, 2024
Cannot get into app, keep getting Syntax Error. Tried reinstalling and same message. Tried for 2 days, disappointed 😞
Android
Apr 17, 2024
I received the unable to verify your identity message so if I can't use the app I'll delete it
iOS
Apr 17, 2024
Won’t refund an order that was cancelled by Kroger
I had an order that was canceled by Kroger, because Instacart delivered it to the wrong home. Instead I had to overdraft my account and place a whole new order that did get successfully delivered. Zip owes my payment method a refund and refuses to do so. It's been well over the ridiculous 13 day period. They are refusing to reset my spending power. I have lost all trust in them, and will not be paying a dime to an order in which I do not owe anything towards as it was cancelled almost 20 business days ago by the merchant. Zip is a scam.
Android
Apr 17, 2024
App not loading for 3 days. Customer service is useless they end chats before you can even answer.
Android
Apr 18, 2024
I can neither create an account nor sign in. Please help.
Android
Apr 18, 2024
Was a good experience until I got logged out and tried to log back in. Wow how frustrating. Contacted support several times and they tell you same thing over and over again. Ohh well guess I'm just done with zip.
Zip - Buy Now, Pay Later - Product Description
Zip gives savvy shoppers more freedom and flexibility with our buy now, pay later platform. It’s a smarter way to stretch your funds.

SPLIT ANY PURCHASE IN 4².

Shop your favorite brands and pay with your linked account in 4 installments over 6 weeks²…Get approved instantly, with no application forms or hassle³.

PAY LATER WITH ZIP WHERE YOU WANT¹, ONLINE OR IN-STORE

Install our app and use Zip pretty much anywhere¹, you shop—whether online or in-store. Add Zip to your Apple Wallet or Google Pay for easy access.

THE SMART ALTERNATIVE TO CREDIT CARDS

No hard credit checks, and no impact on your credit score—ever. We’ll let you know when installments are due so you’re on top of every payment.

HOW DO I USE ZIP?

1. Install the app and sign up to start shopping³.

2. Search for anything you wish to purchase


3. Enter the amount you’d like to spend (including any taxes or shipping costs!).

4. Your purchase will be split into 4 easy installments over 6 weeks². Easily track your spending, view transaction history, and manage open payments in the app.

5. Update or change your account details, including payment method, any time.

6. Get answers to frequently asked questions and contact our support team directly from the app.

CONNECT WITH US

For daily style tips, lifestyle hacks, and up-and-coming brands you’ll love, follow us on Instagram.

http://instagram.com/zip.us
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Loans through the Zip app are originated by WebBank, except for Zip originated loans in CO, NV, MA and MD.
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¹Zip can only be used for US purchases. Certain merchant, product, goods, and service restrictions apply.

²For a $335 purchase, you’d make four $85.25 payments every two weeks starting today for a 31.11% annual percentage rate and a total of payments of $341. A $6 installment fee is charged at commencement - you pay $1.50 of this fee as a prepaid finance charge when you make your initial payment today. The remaining $4.50 is included in your future payments. Minimum purchase of $35 required. Estimation of installment payment and annual percentage rate excludes potential tax and shipping costs. Installment fees are $4 for purchases from $35 to $99.99, $5 for purchases from $100 to $199.99, and $6 for purchases $200 and above. Zip Pay Anywhere financing through Zip issued by WebBank, except for Zip originated loans in CO, NV, MA, and MD. All loans subject to credit approval.

³Eligibility criteria apply. See payment terms: https://zip.co/us/quadpay-terms-of-service. Loans to California residents, other than loans through the Zip App and Zip Card, are made or arranged pursuant to California Lenders Law license.
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