Quality degradation at Reverb: Buy & Sell Music Gear  
Users report higher volume of Quality Issues than usual
44
poor

Reverb: Buy & Sell Music Gear | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-11 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
67%
Android
80 Reports
iOS unitQ Score
iOS User Feedback
33%
iOS
40 Reports
User Feedback
33%
iOS
40 Reports
67%
Android
80 Reports
Reverb: Buy & Sell Music Gear - Latest Quality Issues
iOS
Mar 23, 2024
Guitar Purchase
The app had some sort of issue where I could not enter my card. I tried multiple times reaching out to customer service but was never able to get a person from Reverb to help me, only a chat bot. Frustrating.
Android
Mar 23, 2024
They operate using the reddit strategy of making their website so bad that you're literally forced to download their stupid app to use their service. It's really, really lame. Using shady tricks to force people to do things is, well shady and makes me wonder if this place is even trustworthy at all. The app itself is not terrible, just lacking features even Craiglist has had for over a decade. Literally Offerup is a more user friendly experience. At least I can search locally on there.
iOS
Mar 25, 2024
Make offer button is bugged and not working
Please repair! Thank you 🫶🏻
Android
Mar 26, 2024
I bought a pedal which needed an adapter. The adapter came in and the pedal was completely dead. No refund because it was over 3 days. That's $584 down the drain. Reverb SUCKS!!!
Android
Mar 26, 2024
It's just reverb on your phone. However, the search function is very poorly done. So really bad. The standard filter (shipping only to Germany) filters out a lot of things that you just want to see out of interest. Changing the filters is not saved. And if there are no ads for the settings you're looking for, you can't change the filters directly, you have to search for something that is available with the previous filters and search from there.
Android
Mar 26, 2024
I got a quick response from seller but reverb has gone up in their share of sales affecting the sellers sadly thus 4 star not 5
iOS
Mar 26, 2024
Scam alert
This app is a scam I did all the steps to verify my account verified my email verified my phone number I made a purchase never got a response woke up this morning to an alert saying I was being refunded because my account can't be verified I tried talking to someone about the issue but I can't get a hold of anyone now I'm out of 250 dollars thank you
Android
Mar 27, 2024
Would not even open the first page of the application just saying that the WiFi was not working properly and the other application's were working OK and the signal was full to the point of high speed being up above the usual level of service ?????
Android
Mar 28, 2024
The actual shopping experience is great, but I've never been able to buy anything because no matter what network or WiFi I'm connected to, my cart never loads and says "lost connection".
Reverb: Buy & Sell Music Gear - Product Description
Find great deals on best-selling music gear, hunt for one-of-a-kind vintage finds, or post your own gear for sale. Shop a huge selection of new, used, and vintage guitars, pedals, synths, drums, microphones, and more from top brands, retailers, boutique builders, and musicians from all over the world. Easily get your unused instruments in front of a global community of musicians and make money to fund your next purchase. Plus, learn and get inspired through gear demos, artist interviews, video lessons, and more.

Buy
• Watch listings to get notified when prices drop.
• Save searches (like "Fender electric guitars” or "Korg synths" filtered by Condition, Year, Price and more) to get notified when specific gear you want becomes available.
• Make offers to find the best deal.
• Message sellers for more details on any listing.

Sell
• List gear for free. Create a listing in minutes: simply take photos, write a description, and set your price.
• Respond to offers and messages from anywhere.
• Manage your shop—promote listings with Bump, update prices, and more.

Discover
• Watch gear demos, artist interviews, and how-to videos.
• Read about gear history, recording and production techniques, and more.
• Browse handpicked collections of gear curated by our expert staff.
• Learn about rare and unique gear and under-the-radar deals and steals.
Want to improve your unitQ Score by 20% within 30 days?
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