Quality degradation at Scentbird: Beauty Subscription  
Users report higher volume of Quality Issues than usual
74
good

Scentbird: Beauty Subscription | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
94%
Android
127 Reports
iOS unitQ Score
iOS User Feedback
6%
iOS
8 Reports
User Feedback
6%
iOS
8 Reports
94%
Android
127 Reports
Scentbird: Beauty Subscription - Latest Quality Issues
Android
Mar 13, 2024
Good luck trying to cancel. I've been trying to cancel for 2 months and even put my account on hold but yet was still charged
Android
Mar 14, 2024
They have good scents, kinda pricey though
Android
Mar 14, 2024
A disappointing experience. Not only the prices which are very high but also they sent me women's perfumes that I didn't choose even though I'm a man and I've already ordered men's perfumes. I have unsubscribed and I want to make a return but impossible as long as I am already unsubscribed, the customer service leaves something to be desired, with late and not very useful answers in case of problems. An overall disappointing experience that does not justify the high price of the products.
iOS
Mar 16, 2024
Can’t log into the account. Never get the magic link sent to my email
I have a subscription to Scentbird, but I cannot log into my account on the app or on the website. Instead of simply letting you enter you username and password, they send a “magic link” to your email address to log in. Except I never receive the magic link as nothing is ever sent to my email. That's a shame because there are several colognes I'd like to purchase.
Android
Mar 16, 2024
Paid for four perfumes and only received three! Reached out to customer service and have heard nothing back
Android
Mar 18, 2024
SCAM! My first time subscribing I never received my perfume. I tried subscribing again because USPS Cound not find my packeag and now everything is deleted. My order history including my current order and "my queue" and it will not give me the option to uncubscribe. This is a scam and I'm looking into taking things to court and pressing charges for false advertising and taking my money. WORST APP EVER. 0 STARS.
Android
Mar 19, 2024
I hate this I have been trying to cancel my membership but they keep giving me a runarounds and won't let me cancel it Thank God I can tell them not to take money off my card because they have no problem taking money off my card but when I try to cancel it it won't let me they steal your money
Android
Mar 19, 2024
It says I have already tried the Parfums I want and I never have received any I thought it was just taking a long time apparently someone is not sending or taking it from box also I want some old school scents won't give me option like beautiful by Estee lauder last time I did receive one it said red door on bottom but was spoke to b Versace, this was a while back on this new subscription I got nothing
iOS
Mar 21, 2024
It’s coo most days
But sometimes like right now it won't allow me add a different card and won't charge the one I have linked. Keeps saying error try back later. 🙄
Scentbird: Beauty Subscription - Product Description
At Scentbird, we believe in the fluidity of fragrance. To us, it’s more than a scent—it’s an extension of your self-expression, an accessory to your outfit, or a silent statement. Why should all of that be restricted to a singular, signature scent? Fragrance should be a place to play, explore, and experiment, as versatile as our moods and we wanted to create a new, immersive look and feel that reflects our passion for the quiet art form of fragrance. With Scentbird, you can get a monthly supply of any of our 600+ fragrances each month, allowing you to discover a new scent every 30 days for $16.95.

Find your every scent and explore a world of fragrance. Here’s what our app can do for you:

• Explore scents from our extensive catalog of designer and artisan scents, which can be filtered by brand, category, scent profile, rating, or individual notes.
• Manage your queue by adding, removing, or rearranging products.
• Explore new arrivals, best-sellers, and our featured fragrances of the month.
• Track your orders and get shipping updates.
• Rate and review past purchases.
Want to improve your unitQ Score by 20% within 30 days?
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