27
poor

Vestiaire Collective | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
56%
Android
100 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
77 Reports
User Feedback
44%
iOS
77 Reports
56%
Android
100 Reports
Vestiaire Collective - Latest Quality Issues
Android
Mar 24, 2024
They tell me that I have sold an item and they do not pay me or return it to me, it is a scam I have been waiting months for them to return it to me
Android
Mar 25, 2024
This app is not for selling, apparently you post one item to sell and flag your account for "Suspicious Activity". I'm going to be reporting them to BBB, I hope those with the same experience do the same.
Android
Mar 25, 2024
Hello, the site is experiencing a bug, no way to log in on the app since yesterday, can you remedy to restore this as I used it for my sales, thank you for your understanding.
Android
Mar 25, 2024
The app has good potential but takes too long to load, optimization is horrible
Android
Mar 25, 2024
SERIOUS SECURITY ISSUES. I was expelled from the platform forever, in less than 48 hours when I was discharged. Without having made any purchase or sale, claiming that he had more than one account. Totally false. The security criterion is totally random without any criteria, you can disassemble it because they don't care. Not recommended if you don't want to have problems.
iOS
Mar 25, 2024
Counterfeit galore - Beware
I purchased an item with a seller and immediately was blocked by them once the purchase was made. I have never on any app, dealt with such hostile and suspicious behaviour from sellers. I requested a refund on the basis that the seller is preventing communication despite accepting my money and Vestiaire has the audacity to say that they won't because I accepted these terms….. You mean getting prevented from contacting someone I paid? On an app that sells luxurious goods that are known to be heavily counterfeited? I absolutely do not trust that VC will provide adequate authentication services considering they find such untrustworthy and shady behaviour acceptable. I was considering selling on there but I have already delisted my item due to concerns about the lack of regulation on people's behaviours during transactions. Other issues with the app are as follows: Items do not load, search and favourites go missing, a barrage of spammy notifications, slow response from customer service team, high commission fee, high fees at checkout.
iOS
Mar 26, 2024
senselessly
It won't let me log in to the newly created account, crazy stuff
iOS
Mar 26, 2024
Product not received and no refund
I ordered a product that I didn't receive. Despite a tracking number that suggests a lost package, Vestiaire Collective does not refund me. I opened a request 15 days after the order and we are 2 months later and my daily reminders do not unblock the situation. Their customer service is deplorable and I lost 250€
Android
Mar 28, 2024
It went well so far but starting from yesterday i realise i couldnt perform specific search on the platform anymore for example i typed xxxx brand dangle earrings it will show all types of earrings instead of only dangle type. It was not like that in the past! I am not sure why VC has to make such change to make search results broadest ever.
Vestiaire Collective - Product Description
Buy and sell preloved designer fashion with Vestiaire Collective. Join our global fashion activist community and discover thousands of carefully curated new bags, sneakers, shoes, watches, and more. Sustainable fashion shopping has never been easier. 

Every week, we add designer items from brands like Gucci, Prada Louis Vuitton, Burberry, Fendi and Dior

Designer fashion marketplace - buy and sell with Vestiaire Collective, and get:

• Access to thousands of unique preloved clothing and items.
• Quality-checked designer pieces from brands like Gucci, Prada, Louis Vuitton and more.
• Clothing, shoes, sneakers, and more: use search tools to find exactly what you're looking for.
• Personalized notification for designer fashion items you're looking for.
• A convenient marketplace for selling designer clothing and shoes you no longer wear.
• An easy payment process, with the option of interest-free payments.


Join the designer fashion revolution now and discover preloved items sold by your community - or sell your own designer clothing, shoes, or even sneakers, straight from your phone. 

From Prada to Gucci, Fendi to Burberry, we have an unrivaled selection of vintage and designer clothing for your sustainable fashion shopping.

BUY DESIGNER PIECES - HOW DOES IT WORK?

1. Find that must-have item - we add over 3,000 pieces to our marketplace every week.
2. Your item will then be sent to us by the seller and quality-checked by our experts.
3. Once the item has passed Quality Control, it will be shipped to you!


SELL PRELOVED DESIGNER ITEMS - HOW DOES IT WORK?

1. Submit an item (for example, designer clothing, sneakers, accessories) for sale using our simple online seller form.
2. Once your item has sold, you will receive a pre-paid shipping label to send the item to our HQ free of charge.
3. Sold! Once your item passes Quality Control, you will receive payment directly into your bank account.

JOIN THE FASHION ACTIVIST COMMUNITY

We're driving positive change in the fashion world - by revolutionizing the way we shop designer items. Our sustainable marketplace empowers fashion-lovers to buy and sell fashion and share their style. Join now and become a fashion activist!

With the Vestiaire Collective app, you can:

· Keep in touch with the Vestiaire Collective fashion community.
· Make offers to sellers and negotiate the price of an item.
· Add items to your wishlist and share the products you're currently coveting.
· Follow members whose products and style you like.
· Buy and sell designer items in a fashion-loving community.
· Support a sustainable way of shopping designer items.

Whether you're after a Louis Vuitton bag or want to sell your Gucci dress, download the Vestiaire Collective app now to get started. Looking for something special? 

We've got vintage pieces that you won't find anywhere else - discover stunning Rolex watches, vintage Hermès handbags and so much more.

Follow us for behind the scenes action, events, and preview top products before they go online @vestiaireco on Instagram.
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