By Caitlin McDevitt
May 9, 2023

Revolutionize customer experience with Front and unitQ's powerful synergy

Exceptional customer experiences are essential for retaining and nurturing long-term relationships with your customers. That’s why it’s critical to place customers at the heart of your organization’s operations, aligning internal teams and leveraging AI automation for efficiency. 

Without the right tools, however, these objectives can be challenging to achieve. That's where the powerful combination of Front and unitQ comes in. Together, these platforms help organizations break down silos, become customer-centric, and provide top-notch experiences—from customer service to product — across all touchpoints of the customer journey.

A powerful synergy to ensure customer success

Front is a customer operations platform that streamlines and centralizes customer conversations across various channels, like email, social media, chat, SMS and more. On the other hand, unitQ is a Voice-of-the-Customer platform that centralizes and consolidates customer feedback gathered from channels supported by Front as well as app store reviews, surveys, community forums, and a host of other integrations

The powerful synergy between Front and unitQ provides businesses with an end-to-end solution to effectively respond to, collect, analyze and act on customer feedback. By integrating Front and unitQ, your organization can enable seamless collaboration across teams, maintain a comprehensive 360-degree view of customer health and ensure consistently excellent customer experience and support.

AI-powered automation

Because efficiency is vital for organizations working with limited resources, both Front and unitQ are powered by artificial intelligence designed to streamline processes and boost productivity. 

Front's AI capabilities can automatically draft responses and summarize lengthy conversations, allowing team members to focus on building deeper customer relationships. Meanwhile, unitQ's AI functionalities eliminate the manual work of categorizing and analyzing user feedback by automatically sorting it into thousands of granular categories in real time. This process enables organizations to identify opportunities for enhancing the customer journey, resolve issues faced by users, uncover feature requests and even surface what customers love about your organization.

Conclusion

By integrating Front with unitQ, you can access real-time insights and data directly from the most crucial source of information on the success of your customer experiences — your customers themselves. Experience the transformative impact of Front and unitQ on your business and unlock the full potential of customer-centricity to stay ahead of the competition!

About unitQ

Category-leading companies like Bumble, HelloFresh, Pinterest, Spotify, and others rely on unitQ to drive growth, reduce churn, and build brand loyalty. Want to know what users think about your organization? Get a free AI-driven CX report. To learn more about unitQ, request a demo.

Follow unitQ on Linkedin and Twitter

Caitlin McDevitt is Senior Manager, Strategic Alliances at unitQ

By Caitlin McDevitt
May 9, 2023

Revolutionize customer experience with Front and unitQ's powerful synergy

Exceptional customer experiences are essential for retaining and nurturing long-term relationships with your customers. That’s why it’s critical to place customers at the heart of your organization’s operations, aligning internal teams and leveraging AI automation for efficiency. 

Without the right tools, however, these objectives can be challenging to achieve. That's where the powerful combination of Front and unitQ comes in. Together, these platforms help organizations break down silos, become customer-centric, and provide top-notch experiences—from customer service to product — across all touchpoints of the customer journey.

A powerful synergy to ensure customer success

Front is a customer operations platform that streamlines and centralizes customer conversations across various channels, like email, social media, chat, SMS and more. On the other hand, unitQ is a Voice-of-the-Customer platform that centralizes and consolidates customer feedback gathered from channels supported by Front as well as app store reviews, surveys, community forums, and a host of other integrations

The powerful synergy between Front and unitQ provides businesses with an end-to-end solution to effectively respond to, collect, analyze and act on customer feedback. By integrating Front and unitQ, your organization can enable seamless collaboration across teams, maintain a comprehensive 360-degree view of customer health and ensure consistently excellent customer experience and support.

AI-powered automation

Because efficiency is vital for organizations working with limited resources, both Front and unitQ are powered by artificial intelligence designed to streamline processes and boost productivity. 

Front's AI capabilities can automatically draft responses and summarize lengthy conversations, allowing team members to focus on building deeper customer relationships. Meanwhile, unitQ's AI functionalities eliminate the manual work of categorizing and analyzing user feedback by automatically sorting it into thousands of granular categories in real time. This process enables organizations to identify opportunities for enhancing the customer journey, resolve issues faced by users, uncover feature requests and even surface what customers love about your organization.

Conclusion

By integrating Front with unitQ, you can access real-time insights and data directly from the most crucial source of information on the success of your customer experiences — your customers themselves. Experience the transformative impact of Front and unitQ on your business and unlock the full potential of customer-centricity to stay ahead of the competition!

About unitQ

Category-leading companies like Bumble, HelloFresh, Pinterest, Spotify, and others rely on unitQ to drive growth, reduce churn, and build brand loyalty. Want to know what users think about your organization? Get a free AI-driven CX report. To learn more about unitQ, request a demo.

Follow unitQ on Linkedin and Twitter

Caitlin McDevitt is Senior Manager, Strategic Alliances at unitQ