unitQ customer Zendesk becomes strategic unitQ investor

Jun 20, 2024
By Christian Wiklund and Niklas Lindstrom
unitQ customer Zendesk becomes strategic unitQ investor

It’s an exciting new chapter for unitQ. We are thrilled to announce a strategic investment in unitQ from Zendesk Ventures, an AI-focused global venture fund. This partnership solidifies a powerful alliance to propel unitQ as a leader in shaping the future of AI-based customer experience innovation.

Our decision to partner with Zendesk Ventures was driven by our aligned core values and vision to reinvent the customer experience. Zendesk, the company providing the most complete AI solution for CX in the market, brings unparalleled expertise and resources to the table. As Ben Barclay, SVP of Strategy, Corporate Development, & Transformation at Zendesk said, “Every organization is on a path to becoming AI-driven, and we’re eager to form partnerships with companies leading this new era.”

From unitQ customer to unitQ investor

Zendesk Ventures’ investment in unitQ is a huge signal of confidence in our team, product and vision. 

The unitQ team has built a customer feedback platform that is used by some of the world’s most recognized brands, including AllTrails, Bumble, Spotify, Uber, Pinterest — and plenty more — including Zendesk. That’s right, Zendesk has experienced the value that unitQ brings to customer centric organizations first hand and is now investing in us to help elevate our company to the next level! 

“We chose unitQ after evaluating and trying different solutions in the market,” said Shawn Slipy, Vice President Global CX Operations, Zendesk. “The granularity and speed at which unitQ is able to deliver actionable customer insights is above and beyond what others could offer, and we’re grateful for our continued partnership.” 

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Transcending funding

Zendesk Ventures offers access to CX and AI experts, strategic partnerships and opportunities to get featured on the Zendesk Marketplace, home to over 1,300 apps. This exposure, including access to a network of portfolio companies they support, will expand our brand awareness and foster our growth. As we explore our partnership, we’ll look to build deeper relationships with analysts, press connections and joint customers facilitated through Zendesk Ventures' vast network of industry experts. 

Zendesk Ventures isn’t alone in believing in our mission to revolutionize how product builders, engineers, support leaders and team members understand customer feedback in real time to build superior products, fix bugs faster and resolve support issues at scale. 

Zendesk has already been pivotal in providing introductions to key champions and we’ve been able to deliver more value to unitQ customers as a result of our shared technology integrations. We’ve experienced the power of Zendesk’s community first-hand and are excited to explore joint go-to-market efforts with Zendesk’s ecosystem of customers, technology partners and evangelists. 

Let’s GO!

Christian Wiklund is unitQ’s Co-Founder and CEO; Niklas Lindstrom is unitQ’s Co-Founder and Chief Technology Officer 

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