By David Kravets
Oct 5, 2023

unitQ VP of Marketing Katie Hurley speaking at CCW Europe

We all know that retaining customers is just as valuable as acquiring them. So how do you alleviate customer churn?

If you’re in Amsterdam next week, attend CCW Europe to hear a lively discussion about answering that vexing question with Katie Hurley, our very own VP of Marketing, and Cathleen Doorenbosch, Vice President, Customer Care at Bumble.

This powerhouse interactive discussion, “The Churn Mystery: Why Customers That Seem Happy Leave & How to Keep Them,” kicks off at 1:45pm local time on October 10.

CCW Europe runs Oct. 9-11 at the Mövenpick Hotel Amsterdam City Centre & The Passenger Terminal.

Meetup with unitQ during the event

Throughout the three-day event, Katie and unitQ Enterprise Account Executive Larry Glynn will be on site to discuss unitQ’s customer feedback platform with CCW attendees. Connect with them via LinkedIn to kick off the discussion. Ask them about our latest product, unitQ GPT. And yes, our AI platform will help your organization reduce churn! And unitQ does a lot more than that!

VentureBeat said the rollout of unitQ GPT means that “UnitQ is leading the charge in revolutionizing how businesses leverage the latest technologies to reimagine the customer experience.” 

unitQ GPT is the world’s first generative AI engine for measuring the quality of your products, services and experiences. unitQ GPT revolutionizes how product builders, engineers, support leaders and team members understand user feedback in real time to build superior products, fix bugs faster and resolve support issues at scale.

Why go to CCW Europe?

Customer Contact Week Europe is dubbed the European flagship of the largest global customer contact event series.

The CCW Europe Summit includes an immersive 3 days featuring carefully tailored sessions including:

  • Thought-Leading Presentations

  • Interactive Workshops

  • Demo-Drives demonstrating tech from the eyes of your agents

  • Learn from your peers with interactive discussion groups

  • Mingle and learn more with formal and informal networking

  • Grasp the latest technologies and solutions with key solution providers

About unitQ

As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.

With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.

Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!

Follow unitQ on LinkedIn and X.

David Kravets is Senior Content Marketing Manager at unitQ

By David Kravets
Oct 5, 2023

unitQ VP of Marketing Katie Hurley speaking at CCW Europe

We all know that retaining customers is just as valuable as acquiring them. So how do you alleviate customer churn?

If you’re in Amsterdam next week, attend CCW Europe to hear a lively discussion about answering that vexing question with Katie Hurley, our very own VP of Marketing, and Cathleen Doorenbosch, Vice President, Customer Care at Bumble.

This powerhouse interactive discussion, “The Churn Mystery: Why Customers That Seem Happy Leave & How to Keep Them,” kicks off at 1:45pm local time on October 10.

CCW Europe runs Oct. 9-11 at the Mövenpick Hotel Amsterdam City Centre & The Passenger Terminal.

Meetup with unitQ during the event

Throughout the three-day event, Katie and unitQ Enterprise Account Executive Larry Glynn will be on site to discuss unitQ’s customer feedback platform with CCW attendees. Connect with them via LinkedIn to kick off the discussion. Ask them about our latest product, unitQ GPT. And yes, our AI platform will help your organization reduce churn! And unitQ does a lot more than that!

VentureBeat said the rollout of unitQ GPT means that “UnitQ is leading the charge in revolutionizing how businesses leverage the latest technologies to reimagine the customer experience.” 

unitQ GPT is the world’s first generative AI engine for measuring the quality of your products, services and experiences. unitQ GPT revolutionizes how product builders, engineers, support leaders and team members understand user feedback in real time to build superior products, fix bugs faster and resolve support issues at scale.

Why go to CCW Europe?

Customer Contact Week Europe is dubbed the European flagship of the largest global customer contact event series.

The CCW Europe Summit includes an immersive 3 days featuring carefully tailored sessions including:

  • Thought-Leading Presentations

  • Interactive Workshops

  • Demo-Drives demonstrating tech from the eyes of your agents

  • Learn from your peers with interactive discussion groups

  • Mingle and learn more with formal and informal networking

  • Grasp the latest technologies and solutions with key solution providers

About unitQ

As the leading Quality Automation platform, unitQ empowers companies with AI-powered, actionable insights from user feedback to help them craft high-quality products, services and experiences. unitQ centralizes feedback from all sources and automatically groups it into thousands of granular categories to help organizations discover what matters most to users — all in real time. Category-leading companies like Spotify, Bumble, Pinterest, Udemy and HelloFresh rely on unitQ to drive growth, reduce churn and build brand loyalty.

With unitQ customer feedback software, you can discover quality issues at the same time as your users. Know what product launches, releases or evergreen features are causing the most bugs or support tickets. Drill into the root causes of these issues by source, platform, device, customer segment and more.

Want to see how your organization compares to others? Get your free unitQ Score or book a unitQ demo today!

Follow unitQ on LinkedIn and X.

David Kravets is Senior Content Marketing Manager at unitQ