32
poor

AIB Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
90%
Android
52 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
6 Reports
User Feedback
10%
iOS
6 Reports
90%
Android
52 Reports
AIB Mobile - Latest Quality Issues
Android
May 23, 2023
Always trouble to open this app when traveling abroad
Android
May 24, 2023
Not working
Android
May 24, 2023
Need to reinstall it every time I want to login
Android
May 27, 2023
Constantly get a message saying "rejected" when I try login. Everytime I have to redownload app and go through SCA again. Once I close the app and reopen, I get the same problem and have to redownload it every time I want access. It's been months with the same issue.
Android
May 27, 2023
Never get an authorisation code when buying online.
Android
May 28, 2023
I haven't been able to login into my account very rarely i know my account pac code it keeps telling me there is an error I cannot get why it keeps doing this it is so frustrating as i pay bills with this account it has doing this i is very bad as I have have missed bill payments i am so annoyed ì am this i feel changing banks at the moment it is so bad
Android
May 30, 2023
Completely useless. For over half a year now I cannot make any online purchase thanks to this extremely faulty app. The verification notifications either do not come in or it errors out. Also I have sent money to another account and it just disappeared into the ether. I went in branch and no one was able to help me. Not to mention that it takes 3+ attempts to log in. I can only use this app to check my balance and receive money, not for purchases or sending. I thought banks have money? Invest in
Android
May 30, 2023
This app frequently doesn't connect due to "technical difficulties" although logging in through a web browser works every time. AIB could benefit from looking at for example Rabobank's Internet Banking app to see how a banking app can work really well. This app has not changed significantly in look & feel in 10 years + & could be a lot more user friendly.
Android
May 30, 2023
I can't open a simple account either online or by going to the bank. What a strange working system.
AIB Mobile - Product Description
What's banking without a mobile app? 
With the AIB Mobile Banking app you can manage your everyday banking anywhere and anytime, from your phone. Freedom and flexibility to do whatever you need, whenever you want.

Meeting your needs:  
- If you want to become an AIB customer and need a current account, you can open an AIB account on the AIB app if you're aged 16 and over, live in the Republic of Ireland and have a valid passport or other acceptable Photographic ID.
- Personal Loan: Use the app to apply for a personal loan or loan top-up, up to €30,000.
- Overdraft: Apply for an overdraft in your app in minutes.
- Credit card: Apply in your app in minutes.

Making and managing payments has never been easier:
- Pay another AIB customer with Pay a contact using just their phone number. Maximum transfer is €1,000
- Simply pay another Irish bank account with a one-off payment up to €1,000
- Avail of Apple Pay, & Fitbit Pay. 
- Quickly manage standing orders & debit debits
- View, print, save & share up to seven years of statements.

Safeguarding your banking:
- Strong Customer Authentication (SCA) adds an extra layer of security to your online shopping.
- Tap your transactions to see more information like the time, date and type of transaction made. 
- Freeze your lost card to keep your money safe – and it's just as easy to unfreeze the card if you find it.
- Need a replacement card? Use the app to cancel your old one and have a new one posted to you.
- Secure Login - Use a compatible smartphone to login securely with FaceID or TouchID. 

You can also use the AIB Mobile app to:
- Quick balance: Check up to two balances without logging in.
- Change your address: If you have a sole account, you can change your address on the AIB app.
- See your PIN: If you forget a Debit card PIN you can see it in the app. 
- Open a Savings or Current account: You can open an account in minutes

And much much more…

To use the app you need to be registered for AIB Phone and Internet Banking.

For AIB Mobile information and FAQ's visit: https://aib.ie/ways-to-bank/mobile-banking

For information about our Loan products visit: https://aib.ie/our-products/loans

AIB Mobile is available 20 hours a day, subject to our terms and conditions – we have some nightly maintenance needs.

Transaction fees and charges, and transaction limits may apply.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland
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