25
poor

AIB Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
2 Points Past 30 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
11 Reports
User Feedback
20%
iOS
11 Reports
80%
Android
44 Reports
AIB Mobile - Latest Quality Issues
iOS
Jan 4, 2025
Cant use
I can see my balance but then it tells me to update and that there is an error. I need to transfer to savings but i cant due to the app failure
iOS
Jan 5, 2025
I cannot use this app
I have an iphone 12pro max, and after installing this app it gets stuck on a tutorial screen that asks me to press the round hard button which my phone does not have, and there is no option to dismiss this screen. I restarted the app and that did not resolve this problem.
Android
Jan 5, 2025
I can't transfer money to other bank accounts because multi factor authentication through the AIB app doesn't work and now my money is stuck there
iOS
Jan 6, 2025
Truly poor
Telephone support is great thankfully, the app is so poor. Basic functionality and consistent bugs.
Android
Jan 8, 2025
There's no option to share a receipt of a payment or transfer, and the app doesn't allow taking screenshots
iOS
Jan 10, 2025
Immensely frustrating
The app constantly tries to get me to use a card reader or send a letter to my house, the letter is sent, I put the code in, and it wants to send another letter to repeat this kafkaesque cycle. No wonder everyone uses Revolut
Android
Jan 13, 2025
Terrible app. Can never log in on first attempt. Have used other banking apps, this is the worst. And are we still using card readers?
Android
Jan 13, 2025
Never a huge fan of this app to start with, but recently every time a notification comes through asking me to confirm a purchase, it automatically says "request timed out" when I click on them no matter how quickly the notification comes through or how fast I click on them. Additionally, the notifications on account activity are unhelpful and come up hours after the fact.
Android
Jan 13, 2025
Awful, waste of time, should be able to open account in branch
AIB Mobile - Product Description
What's banking without a mobile app? 
With the AIB Mobile Banking app you can manage your everyday banking anywhere and anytime, from your phone. Freedom and flexibility to do whatever you need, whenever you want.

Meeting your needs:  
- If you want to become an AIB customer and need a current account, you can open an AIB account on the AIB app if you're aged 16 and over, live in the Republic of Ireland and have a valid passport or other acceptable Photographic ID.
- Personal Loan: Use the app to apply for a personal loan or loan top-up, up to €30,000.
- Overdraft: Apply for an overdraft in your app in minutes.
- Credit card: Apply in your app in minutes.

Making and managing payments has never been easier:
- Pay another AIB customer with Pay a contact using just their phone number. Maximum transfer is €1,000
- Simply pay another Irish bank account with a one-off payment up to €1,000
- Avail of Apple Pay, & Fitbit Pay. 
- Quickly manage standing orders & debit debits
- View, print, save & share up to seven years of statements.

Safeguarding your banking:
- Strong Customer Authentication (SCA) adds an extra layer of security to your online shopping.
- Tap your transactions to see more information like the time, date and type of transaction made. 
- Freeze your lost card to keep your money safe – and it's just as easy to unfreeze the card if you find it.
- Need a replacement card? Use the app to cancel your old one and have a new one posted to you.
- Secure Login - Use a compatible smartphone to login securely with FaceID or TouchID. 

You can also use the AIB Mobile app to:
- Quick balance: Check up to two balances without logging in.
- Change your address: If you have a sole account, you can change your address on the AIB app.
- See your PIN: If you forget a Debit card PIN you can see it in the app. 
- Open a Savings or Current account: You can open an account in minutes

And much much more…

To use the app you need to be registered for AIB Phone and Internet Banking.

For AIB Mobile information and FAQ's visit: https://aib.ie/ways-to-bank/mobile-banking

For information about our Loan products visit: https://aib.ie/our-products/loans

AIB Mobile is available 20 hours a day, subject to our terms and conditions – we have some nightly maintenance needs.

Transaction fees and charges, and transaction limits may apply.

Allied Irish Banks, p.l.c. is regulated by the Central Bank of Ireland
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