56
poor

Albert: Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
63%
Android
708 Reports
iOS unitQ Score
iOS User Feedback
37%
iOS
412 Reports
User Feedback
37%
iOS
412 Reports
63%
Android
708 Reports
Albert: Mobile Banking - Latest Quality Issues
Android
Jul 3, 2022
I have got paid with this app twice, now suddenly they need my transfer number from my employer when my work place is closed for the the next 4 days when I was supposed to get paid two days ago. They won't give me my money and won't give me a reason what the problem is. Don't use this app
Android
Jul 2, 2022
You stink cash app is my bank of deposit thats where my paycheck going and everytime I put in Sutton bank you f say try another bank fraud
Android
Jul 2, 2022
I have been trying to find a way to close my account and can't!!! I've looked at my bank statement and I am being charged over and over again for unknown things!!! How do I get charged June 29, June 30, and then again on July 1??? For what??? I haven't done anything with the account. I have had 8 different fees taken from my bank account in less then a month!!! Almost $200 in less than a month!!! This company is a rip off in my opinion!!!
Android
Jul 2, 2022
I was using your card and i love it till 2 days ago my card was hacked and been trying contact they were responding back now they not and my money is on that card cant go in the account to change it and cant link this card to another card im very upset and i want new card and i been email and text no responed fix it or send me new card
Android
Jul 2, 2022
Forces you to sign up to their services, cannot even access my account now. No response from company. Reported.
Android
Jul 2, 2022
False advertisement. Albert is lying about giving the customer and a friend $150 for joining. When sharing the link with friends. The link doesn't go to your friends. It is sent to people you don't even know. So you will never get the opportunity to share with people you know will join. That is Albert's way of not giving you the customer the $150 (3x) if you share the link. They lied.
Android
Jul 2, 2022
I'm pretty upset. I have been using this for QUITE some time, and all of a sudden today I opened the app to find that I literally HAD to subscribe to genius just to get in to the app, and then also had to reconnect my bank accounts even though I never disconnected them, and even though they were clearly able to collect their instant cash repayment YESTERDAY. I couldn't get past the screen that popped up any other way than to choose an amount to pay monthly for a service I never wanted.
Android
Jul 2, 2022
ALBERT keeps taking subscription fees off of my debit card, BUT WILL NOT ALLOW ME TO OPEN THE ALBERT APP!!! ALBERT HASNT DONE A DANG THING FOR ME EXCEPT RIP ME OFF FOR 8 BUCKS A MONTH!! WOULDNT RECOMMEND THEM TO THE DEVIL!! THATS THE FACTS!
Android
Jul 1, 2022
They say they are available 24/7 but they're not I've been emailing and texting for 4 days and I still get no response or help
Albert: Mobile Banking - Product Description
HOME FOR YOUR MONEY

Banking, saving, budgeting and investing — in one place. Plus human experts at your fingertips. Join over 5 million users who trust Albert to bank, save, and invest smarter.

MOBILE BANKING

Automatic saving and investing right from your paycheck. Plus, get your paycheck up to 2 days early when you set up direct deposit. Spend money with your Albert debit card and withdraw from over 55,000 free ATMs.

ADVANCE CASH, INSTANTLY

Albert can spot you up to $250 from your next paycheck. No late fees. No interest. No credit check. See what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save, automatically. Earn cash bonuses for every dollar in Savings and withdraw your funds at any time.

INVEST YOUR CASH
 
Grow your money with Genius. Buy stocks and themes. Or let Albert create your custom, diversified portfolio, built for your financial goals.

MANAGE YOUR MONEY

Budget and save automatically. Albert creates your personalized budget, identifies missing savings, and helps you lower your bills.

GENIUS ADVICE

Albert Genius makes your money smarter, no matter how much you have. Get personalized, honest money advice from a team of finance experts, or "geniuses." Genius combines powerful technology with unique insights to help you make better choices. 

Questions about investment plans? Budgeting for bills? Paying off credit cards? Send a text, and they'll get to work. 

Some topics Genius can help with:
Budgeting • Saving • Credit cards • Insurance • Investing • Debt • Student loans • Buying a home

ALWAYS WORKING FOR YOU

Albert is always working in the background to help you budget and save. Get real-time smart alerts about your money and put an end to financial surprises, so you stay in control.

PRAISE FROM THE PRESS

⁃ “The Albert app provides a personalized savings account and can look at car insurance policies and credit cards to find better deals. Banks are racing to catch up with such digital advances." — NEW YORK TIMES
⁃ "Dying for an app that takes the math out of budgeting? Albert would be the best choice for you." — FORBES
⁃ "Albert offers a simple way to track your finances as well as personalized recommendations aimed at boosting your overall financial standing." — TechCrunch

SECURITY

• Albert uses cutting-edge technology to protect your most sensitive information.
• Albert Cash and Albert Savings account are FDIC-insured. Should anything happen to the member bank or company holding your savings, you'll be insured for up to $250,000 of your money in the account.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Early access to direct deposit funds may vary depending on the payer’s deposit timing.

Banking services provided by Sutton Bank, Member FDIC. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International.

Out-of-network cash withdrawal fees apply to ATM withdrawals. Third-party and cash deposit fees may apply.

Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank, Wells Fargo, N.A., and Axos Bank.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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