50
poor

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
34%
Android
323 Reports
iOS unitQ Score
iOS User Feedback
66%
iOS
625 Reports
User Feedback
66%
iOS
625 Reports
34%
Android
323 Reports
Albert: Banking on you - Latest Quality Issues
Android
Mar 26, 2024
This is an okay app, but the system takes too long to update your payment, and you have to constantly relink your account for updated information. It is more frustrating than good. They need to really update they app or get a better system, it take more than 5 days for your balance to update.
Android
Mar 26, 2024
I deleted the app because i can't even get past the setup banking screen, yet they changed my subscription from free to 15$ a month. Sad note my bank has already blocked you and flaged your account.
Android
Mar 27, 2024
App won't even allow me to add any accounts. Just loops over the process repeatedly after logging into chime through plaid and it saying that it was "succesful" only to be prompted to add the account again without it ever being put on the account.
Android
Mar 27, 2024
DO NOT USE. They just charged me after closing account MONTHS ago and made it nearly impossible to "close"my account that was already closed and get refunded. Look them up.
Android
Mar 27, 2024
Worst app ever consistently has errors says can't successfully link bank accounts yet continues to withdraw small cent amount consistently and has all your personal information and you get no help or benefits and on top of that asks to charge $15 a month for nothing! Complete scam highly advise everyone to stay away from this app it is terrible!
Android
Mar 27, 2024
Horrible service
Android
Mar 27, 2024
This app sucks. I linked my checking account and it kept saying, it looks like a dormant account. Lol, I use it every day and it has money in it. It just kept Taking me in a circle wanting another bank account number. No, one account is enough. If you can't work with that one, then you don't need another one. I believe they just don't want to give you the free $50 for signing up. Lol
Android
Mar 27, 2024
SCAM SCAM SCAM SCAM FALSE ADVERTISING NO CUSTOMER SERVICE NUMBER DONT USE IT ITS BAD HELD MY MONEY FOR ALMOST A MONTH AND SAID ITS A POLICY I DEPOSITED ON THE 8TH AND NOW ITS SAYING I DEPOSITED ON THE 14TH ITS THE 26TH AND THEY STILL HAVNT MADE MY MONEY AVAILABLE TO WITHDRAW BUT I CAN USE THE SAME MONEY TO INVEST BUT I CANT TAKE MY OWN MONEY OUT THEY CHARGE YOU $15 A MONTH FOR THE SERVICE WITH AN ADVANCE AMOUNT OF $20 AND IF YOUR LATE A DAY YOU CANT USE THE ADVANCE FOR A MONTH THIS IS A SCAM APP
Android
Mar 27, 2024
This app used to be dependable. But now, with the new "update" I cannot even get approved for a cash advance. I have been using this app consistently for almost 2 years with no issues. I have sent the invite friends to many of my contacts. I had $26 in savings that the app wouldn't let me withdraw because it said it "couldn't validate that I was the bank account owner" I had to go through customer service and they were able to withdraw it from their side to my bank account. I'll be deleting.
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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