Quality degradation at Albert: Banking on you  
Users report higher volume of Quality Issues than usual
39
poor

Albert: Banking on you | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-16 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
29%
Android
376 Reports
iOS unitQ Score
iOS User Feedback
71%
iOS
905 Reports
User Feedback
71%
iOS
905 Reports
29%
Android
376 Reports
Albert: Banking on you - Latest Quality Issues
Android
Sep 23, 2023
I didn't get my check and they ain't responding back to my text. THIS IS A SCAM COMPANY THEY STOLE MY ENTIRE CHECK TODAY OVER $534 DO NOT USE I REPEAT DO NOT USE!!!
Android
Sep 23, 2023
They did start out well. Even with the added fee . But once I paid the money back I had the devil to pay to get another loan. They wouldn't let me change my contact info. I wanted to change my phone number. Should have been simple. No it wasn't. Even when contacting the online help I got nowhere. They took me thru turn after turn. I suggested termination of the account so I could reapply but not a chance. Stay away if you can not worth the headache.
Android
Sep 23, 2023
I never give bad reviews but this is extremely well deserved. I hate this app, i downloaded this app to try to get a payday loan but i had to get a membership. I got the free trial but this whole time i haven't been able to get the dang payday loan because whenever i try to put my debit card i got an error message. Theyre impossible to close because when you get a membership this app automatically took out money from my bank account into a auto savings/ investing. No real support either
Android
Sep 23, 2023
Must of did a trial or something. Idr what Albert even is but I get emails constantly. I attempted to login but need to update my bank info so they can charge me. Can't even get into the account. Scammy AF and all recent reviews are bad.
Android
Sep 23, 2023
Awful sneaks and attacked to my bank account and investment accounts
Android
Sep 23, 2023
They secretly take money you didn't authorize and make it impossible to remove your bank account/ debit card info. Do not install
Android
Sep 23, 2023
Asks for too much personal info
Android
Sep 23, 2023
rate never increases even with on time payments but still good.
Android
Sep 24, 2023
This company is a scam! You will pay more than you will save with their methods. Let alone how long they lock up funds transfers to make a buck!
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST

Bank, save, invest, and budget  — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app.

Albert is not a bank. See disclosures below for details.

EVERYONE NEEDS A GENIUS IN THEIR LIFE

Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us.

GET UP TO $250

Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time.

GUIDED INVESTING
 
Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1.

SECURITY

• Albert uses cutting-edge security technology to protect your sensitive information.
• Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals.

Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay.

Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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