Quality degradation at Albert: Mobile Banking  
Users report higher volume of Quality Issues than usual
56
poor

Albert: Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
37%
Android
497 Reports
iOS unitQ Score
iOS User Feedback
63%
iOS
841 Reports
User Feedback
63%
iOS
841 Reports
37%
Android
497 Reports
Albert: Mobile Banking - Latest Quality Issues
iOS
Mar 21, 2023
Unable to update bank accounts
My primary account was closed before I tried to add new accounts to Albert. I am now unable to transfer my accounts over because I have a balance in the savings account. In order to transfer that money I have to open new Albert accounts which I don't want to do. Tried texting genius with no help. App was great until I needed to make changes and now I can't withdraw those funds without opening new accounts I don't want or need.
iOS
Mar 21, 2023
App is “ok”
App doesn't offer enough of an advance and customer service agents are rude.
iOS
Mar 21, 2023
AVOID THIS APP!
Albee claims they will give you money for payday 2 days early but that's not true. Also there was a time I had some money taken automatically for saving and they took more than 6 business days to give me my money and when I kept asking for it they kept telling me to wait.
Android
Mar 21, 2023
Customer service has proved to be completely useless they locked me out of my account for over a week and counting and have dine nothing but say "we are still investigating" which is so helpful do not use this app absolute garbage
Android
Mar 21, 2023
Not allowing me to enter my ssi number. Keeps saying get in contact with genius but won't give me a number or email
Android
Mar 21, 2023
Your customer service sucks, and now I can't connect my bank account. Thanks for wasting my time you jackasses.
Android
Mar 21, 2023
Held my money hostage when I was trying to withdraw.
Android
Mar 21, 2023
To get an advance literally have to wait almost 7 days bad experience
Android
Mar 22, 2023
I tried to reset my password it's asking for a setting in the app that I can't access because I can't access my account without a password saying something about cookies and I don't know what to do from there
Albert: Mobile Banking - Product Description
HOME FOR YOUR MONEY

Banking, saving, budgeting and investing — in one place. Plus human experts at your fingertips. Join over 5 million users who trust Albert to bank, save, and invest smarter.

MOBILE BANKING

Automatic saving and investing right from your paycheck. Plus, get your paycheck up to 2 days early when you set up direct deposit. Spend money with your Albert debit card and withdraw from over 55,000 free ATMs.

ADVANCE CASH, INSTANTLY

Albert can spot you up to $250 from your next paycheck. No late fees. No interest. No credit check. See what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save, automatically. Earn cash bonuses for every dollar in Savings and withdraw your funds at any time.

INVEST YOUR CASH
 
Grow your money with Genius. Buy stocks and themes. Or let Albert create your custom, diversified portfolio, built for your financial goals.

MANAGE YOUR MONEY

Budget and save automatically. Albert creates your personalized budget, identifies missing savings, and helps you lower your bills.

GENIUS ADVICE

Albert Genius makes your money smarter, no matter how much you have. Get personalized, honest money advice from a team of finance experts, or "geniuses." Genius combines powerful technology with unique insights to help you make better choices. 

Questions about investment plans? Budgeting for bills? Paying off credit cards? Send a text, and they'll get to work. 

Some topics Genius can help with:
Budgeting • Saving • Credit cards • Insurance • Investing • Debt • Student loans • Buying a home

ALWAYS WORKING FOR YOU

Albert is always working in the background to help you budget and save. Get real-time smart alerts about your money and put an end to financial surprises, so you stay in control.

PRAISE FROM THE PRESS

⁃ “The Albert app provides a personalized savings account and can look at car insurance policies and credit cards to find better deals. Banks are racing to catch up with such digital advances." — NEW YORK TIMES
⁃ "Dying for an app that takes the math out of budgeting? Albert would be the best choice for you." — FORBES
⁃ "Albert offers a simple way to track your finances as well as personalized recommendations aimed at boosting your overall financial standing." — TechCrunch

SECURITY

• Albert uses cutting-edge technology to protect your most sensitive information.
• Albert Cash and Albert Savings account are FDIC-insured. Should anything happen to the member bank or company holding your savings, you'll be insured for up to $250,000 of your money in the account.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Early access to direct deposit funds may vary depending on the payer’s deposit timing.

Banking services provided by Sutton Bank, Member FDIC. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International.

Out-of-network cash withdrawal fees apply to ATM withdrawals. Third-party and cash deposit fees may apply.

Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank, Wells Fargo, N.A., and Axos Bank.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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