74
fair

Albert: Mobile Banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
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Epic
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Android unitQ Score
Android User Feedback
59%
Android
854 Reports
iOS unitQ Score
iOS User Feedback
41%
iOS
594 Reports
User Feedback
41%
iOS
594 Reports
59%
Android
854 Reports
Albert: Mobile Banking - Latest Quality Issues
Android
Jan 18, 2022
I can't get ahold of anyone and can't login to my account I will be changing accounts as soon as I can. Don't get then u won't be able to talk to a person and the online number is shut off they are complete trash.
Android
Jan 18, 2022
DO NOT DOWNLOAD ITS A SCAM Downloaded & accidentally signed up for the yearly membership. Got a text stating I will be charged $66 tomorrow & there is absolutely NO WAY to cancel besides texting someone. When I text the number NOBODY RESPONDS. I have contacted them by email, Twitter, Instagram, Facebook messenger & text & have not been able to cancel my account. I will have to wait until tomorrow until they charge me & file a claim through my bank. HUGE SCAM.
iOS
Jan 18, 2022
Confused & Disappointed
I've tried to use this app and request funds - they do the initial deposit from the debit card you provide them, yet each time they do this, they take it back and say something was wrong with my debit card and bank. I checked with my bank about the debit card, yet they said nothing is wrong on their end, and that the company is literally depositing the funds, allowing it to process, then refunding them (which doesn't make sense if my bank was the error as Albert had said). I've never gotten an honest response to why they do this which is incredibly frustrating. I guarantee they're going to say to this “text us” and take their sweet time to get back and say only the same thing they've been saying before. From all the reviews I see below, find better. It's out there. And for some of these cases, DEFINITELY report them to the BBB.
Android
Jan 18, 2022
Technical error??? Not letting me link my debit card and I know everything I typed in is correct
Android
Jan 18, 2022
Didn't receive my advance like I was promised
Android
Jan 18, 2022
Direct deposit come a day late. I split my check between 3 accounts and 2 accounts recieve deposit on Tuesday and this one always waits til Wednesday to credit deposit.
Android
Jan 18, 2022
As soon as I signed up my info wasn't mine but it was connected to my personal information. Even after cancelling, I still believe my information is still going to be used. I will never use or recommend this app to anyone. I am going to put the word out by any means necessary to let the world know not to use this app.
Android
Jan 18, 2022
Not right it lies on the cask advance to get you dl itand gets your info and no advance thanks you lie
Android
Jan 18, 2022
I easily meet the requirements for an advance but somehow there's "extra" requirements??? They should tell you this all upfront before getting all of your info. Such a shame.
Albert: Mobile Banking - Product Description
HOME FOR YOUR MONEY

Banking, saving, budgeting and investing — in one place. Plus human experts at your fingertips. Join over 5 million users who trust Albert to bank, save, and invest smarter.

MOBILE BANKING

Automatic saving and investing right from your paycheck. Plus, get your paycheck up to 2 days early when you set up direct deposit. Spend money with your Albert debit card and withdraw from over 55,000 free ATMs.

ADVANCE CASH, INSTANTLY

Albert can spot you up to $250 from your next paycheck. No late fees. No interest. No credit check. See what you qualify for.

SAVE SMARTER

Albert tracks your income and spending to find dollars you can save, automatically. Earn cash bonuses for every dollar in Savings and withdraw your funds at any time.

INVEST YOUR CASH
 
Grow your money with Genius. Buy stocks and themes. Or let Albert create your custom, diversified portfolio, built for your financial goals.

MANAGE YOUR MONEY

Budget and save automatically. Albert creates your personalized budget, identifies missing savings, and helps you lower your bills.

GENIUS ADVICE

Albert Genius makes your money smarter, no matter how much you have. Get personalized, honest money advice from a team of finance experts, or "geniuses." Genius combines powerful technology with unique insights to help you make better choices. 

Questions about investment plans? Budgeting for bills? Paying off credit cards? Send a text, and they'll get to work. 

Some topics Genius can help with:
Budgeting • Saving • Credit cards • Insurance • Investing • Debt • Student loans • Buying a home

ALWAYS WORKING FOR YOU

Albert is always working in the background to help you budget and save. Get real-time smart alerts about your money and put an end to financial surprises, so you stay in control.

PRAISE FROM THE PRESS

⁃ “The Albert app provides a personalized savings account and can look at car insurance policies and credit cards to find better deals. Banks are racing to catch up with such digital advances." — NEW YORK TIMES
⁃ "Dying for an app that takes the math out of budgeting? Albert would be the best choice for you." — FORBES
⁃ "Albert offers a simple way to track your finances as well as personalized recommendations aimed at boosting your overall financial standing." — TechCrunch

SECURITY

• Albert uses cutting-edge technology to protect your most sensitive information.
• Albert Cash and Albert Savings account are FDIC-insured. Should anything happen to the member bank or company holding your savings, you'll be insured for up to $250,000 of your money in the account.
• Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org.

DISCLOSURES

Early access to direct deposit funds may vary depending on the payer’s deposit timing.

Banking services provided by Sutton Bank, Member FDIC. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard International.

Out-of-network cash withdrawal fees apply to ATM withdrawals. Third-party and cash deposit fees may apply.

Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank, Wells Fargo, N.A., and Axos Bank.

Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures

Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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