36
poor
Albert: Banking on you | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
56%
Android
223 Reports
223 Reports
iOS unitQ Score
iOS User Feedback
44%
iOS
178 Reports
178 Reports
User Feedback
44%
iOS
178 Reports
178 Reports
56%
Android
223 Reports
223 Reports
Albert: Banking on you - Latest Quality Issues
iOS
Jan 10, 2025
It’s not letting me take out a advance
I put my bank card in and it's not letting me take out an advance.
iOS
Jan 10, 2025
Albert Account
Noticed Albert started charging me 16.99 per month to have an account. I was not aware of the price increase. No customer support number to contact and the money that was auto invested, was only able to cash out 60% of that balance. Waste of money monthly and waste of money I invested. Disappointed.
iOS
Jan 11, 2025
Scammers
I would never in my life recommend this app! Created an account to be told it was fraud an someone had used my s.s .n!
iOS
Jan 11, 2025
Misleading and difficult cancellation process
Here are the instructions for deleting or deactivating your account: 1) Click profile tab 2) Click menu option 3) Click Payments 4) Click “Help” 5) Click deactivate my account Why on earth should it take 5 steps to delete your account, and place it somewhere so unintuitive within the app? Why would it be under profile AND menu then Payments? If I'm cancelling my account, I'm not thinking it'd be a payment issue. On top of that, you have to take an extra step to click “help”. Five steps. Five. It should be at max two steps: 1) Click profile tab 2) Click deactivate my account. Really sketchy it's tucked away
iOS
Jan 11, 2025
Tried every way to take your money
Love to keep you in a downward spiral, cancelling is a nightmare, they secretly charge you for any little thing.
iOS
Jan 12, 2025
So hard to cancel
Update!!! I wrote the review below probably 6 months ago. I finally was about to deactivate my account. Today they charged me to renew my account without my confirmation. It's impossible to actually speak to a person. I emailed them to refund me and delete my information. If I don't get a refund or my information deleted I'm reporting this company. I recently lost my job and this app keeps taking money out of my bank. I have been trying to cancel for a week because you have to make sure there is no balance on your Albert app. So I go to transfer the money but then 3 days later they are taking money out of my bank. It's an endless cycle and I can't get anyone on the phone, they want everything done over text. This has been a nightmare. They also charge $150+ for the yearly membership and then $12+ every month to keep the account. It's a money saving app but they keep taking your money lol no help at all
iOS
Jan 12, 2025
TRASH
DO NOT USE THIS APP UNLESS YOU WANT A PERMANENT SUBSCRIPTION. The app and customer support makes you jump through so many hoops to simply move money out of your account in order to close it. They will not let you close your account if there's money in it but they find 101 different ways to block you from removing money from your account to be able to actually close it. Ive been giving this trash app my money every month for 2 years now because they make it so hard to get out of.
iOS
Jan 12, 2025
Worst banking app ever
They don't do desputes they have no real customer service the loan thing they have is a scam I been waiting to hear approved for 3 years
iOS
Jan 12, 2025
Won’t open
The app won't open and I need to make a payment
Albert: Banking on you - Product Description
THE SIMPLE WAY TO BANK, SAVE AND INVEST Bank, save, invest, and budget — with a Genius team of money experts to guide you. Get up to $250 with Instant and set up direct deposit to get paid up to 2 days earlier. With Genius you can also earn cash back with your debit card and save and invest automatically in the app. Albert is not a bank. See disclosures below for details. EVERYONE NEEDS A GENIUS IN THEIR LIFE Our Genius team of real human experts are here to answer everything, from the toughest to the simplest to the most embarrassing questions. That means budgeting, credit cards, student loans — even buying a home. More than 10 million people trust us. GET UP TO $250 Get up to $250 with Instant overdraft protection on your Albert Cash account. Fee-free. No credit check. Transfer, ATM, or other applicable fees may apply. Download the app to see what you qualify for. SAVE SMARTER Albert tracks your income and spending to find dollars you can save automatically with Genius. Plus get cash bonuses just for saving. If you need the money you’ve set aside, withdraw it any time. GUIDED INVESTING Invest your money with Genius. Buy stocks and themed ETFs like companies supporting a sustainable world. Plus, let Genius create your custom portfolio built for your financial goals. Start with just $1. SECURITY • Albert uses cutting-edge security technology to protect your sensitive information. • Albert Cash and Albert Savings accounts are FDIC-insured. Should the member bank holding your balance fail, you'll be insured for up to $250,000 of your money in the account. Albert Investing accounts are not FDIC insured or bank guaranteed. • Albert Securities is a Member of SIPC, which protects securities customers of its members up to $500,000 (including $250,000 for claims for cash). Explanatory brochure available upon request or at www.sipc.org. DISCLOSURES Albert is not a bank. Banking services provided by Sutton Bank, Member FDIC. Albert Savings accounts are held for your benefit at FDIC-insured banks, including Coastal Community Bank and Wells Fargo, N.A. The Albert Mastercard® debit card is issued by Sutton Bank, Member FDIC, pursuant to a license by Mastercard. Mastercard and the circles design are registered trademarks of Mastercard International Incorporated. Cash withdrawal fees apply to ATM withdrawals. Albert Instant is an optional service that allows eligible members to overdraw their Albert Cash account beginning at $10 and going up to $250 for debit card purchases, ATM withdrawals, and transfers. Eligibility can vary and is based on each individual’s ongoing account history and activity, and is up to Albert’s discretion. If overdrafts are not repaid within 10 days, you may be suspended from accessing additional overdrafts. Whether your overdrafts will be paid is discretionary and we reserve the right not to pay. Bonus and cash back programs subject to terms. Early access to direct deposit funds may vary depending on the payer’s deposit timing. See app for details. Securities products and services offered to self-directed investors through Albert Securities LLC, Member FINRA/SIPC. View important disclosures at albrt.co/disclosures Advisory services offered through Albert Investments, LLC. Investments are risky: you could lose money, and past performance is no guarantee of future returns. For more information, see our Form ADV Part II and our Terms of Use at albert.com.
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