24
poor

Ally Mobile: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
49%
Android
69 Reports
iOS unitQ Score
iOS User Feedback
51%
iOS
72 Reports
User Feedback
51%
iOS
72 Reports
49%
Android
69 Reports
Ally Mobile: Bank & Invest - Latest Quality Issues
iOS
Dec 2, 2022
App doesn’t work
Even after the latest update, the app still stalls at the load screen every time. For an “online only” bank, the app is extremely important to access my account. It's really not acceptable that your team can't even get it to work
iOS
Dec 2, 2022
App Will not load after update
Just updated the app (6/2). Now the app will not load. All I get is the ‘thinking star of death'.
iOS
Dec 2, 2022
2FA is flawed. Turn it off or fix it.
As an overseas traveler, I was unable to access my banking information while the foreign sim was in place. At least with the email option, I had a way to login and check balances. I just need to know I won't be locked out again, next time I travel, swap sims, and have no access to these numbers. You people don't think things through.
iOS
Dec 2, 2022
App doesn’t work
I have tried to confirm my identity three times today and the app crashes each and every time. This is frustratingly exhausting and is reason to consider changing investment companies. In 2022 it should not be difficult to keep this app functioning properly.
Android
Dec 3, 2022
It has been working for the last week so I am upping my rating. I have had nothing but problems with them and the app. I will name some of the issues you will have. Log in problems of all sorts. Change your phone number and well tough luck getting into your account. Many others.
Android
Dec 3, 2022
Great Bank but two things that I strongly dislike. Sometimes the wait times are very long when you call and this bank does not allow instant transactions from DoorDash. To elaborate on that feature is kind of like Zalle and Cash App. Let me dump money into my account at will like these other apps there's 2022. Let's get some instant cash flow.
iOS
Dec 3, 2022
can't login, app won't send 2fa code
New phone and I can't log in anymore. App requests the 2FA code but code is never sent via text or call. Web login works fine and I do get the text and calls. App crashes on second attempt to submit code. If I remove my number the app shows the option to send to my email, I receive the code via email but app won't sign in either, on submit the spinner stays there for a min and then the app crashes.
Android
Dec 4, 2022
Constant crash! I have had ZERO issues with this App until I updated to the latest release. Now it crashes every time I try to use Zelle on the app. I had to uninstall it. Will use the website instead until the developers can fix this mess.
Android
Dec 4, 2022
Slow, no mobile app., no mobile deposit. Went to great to worst.
Ally Mobile: Bank & Invest - Product Description
Ally Mobile is faster, more secure, still free, and regularly updated to enhance your experience. Quickly access your mobile banking and investing accounts using biometric authentication – which is a fancy way of saying we provide an extra layer of security.

Mobile Banking Features: 
• Deposit checks from your phone with Ally eCheck Deposit℠ 
• Transfer money between your Ally Bank accounts and accounts at other banks for free 
• Make mobile payments to anyone with a US bank account using Zelle® 
• Pay bills, see scheduled payments and review payment history 
• Check balances and search transaction history 
• Find nearby ATMs when you need cash on the go — choose from over 55k fee-free ATMs and cash-back locations 
• Set up debit card preferences to control when, where, and how your card is used with Card Controls 
• Manage CD interest disbursement and maturity options 
• View and send secure messages, or chat with us 24/7 using Ally Messenger 
• Access your profile, plus view or download statements and tax forms 
• Order checks

Save faster with our smart savings tools 
• Use buckets to organize your money and visualize what you’re saving for 
• Keep your savings on pace with automatic, recurring transfers 
• Grow your savings faster with round-ups and Surprise Savings boosters 
• Analyze your account’s performance with insightful charts and graphs

Mobile Trading & Investing Features 

Managed Portfolios 
• Cash-enhanced managed portfolios offer hands-off investing with no advisory fees 
• Market-focused options (available for a fee) that keep more of your money invested 
• Automate your investing with one of our four portfolio strategies 
• Analyze your account’s performance — anytime, anywhere 
• Use Goal Tracker to monitor progress 
• Set up recurring transfers to your invest account 

Self-Directed 
• Trade commission-free on eligible U.S. stocks and ETFs 
• Filter and find exchange-traded funds that match your investment goals with the ETF screener 
• Trade stocks and multi-leg options from your mobile device 
• Use advanced charting tools for technical analysis 
• Monitor your investments with streaming quotes 
• Access today’s market news and market movers
• Check balances and search transaction history 

How we prioritize your security 
• We never store personal or account information on your phone 
• All transactions are encrypted with the same secure technology as online banking 
• The login process is the same as online banking, with security codes as an added layer of protection when you log in from a computer or device we don’t recognize 
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions

More details 
• Ally Mobile is free – your mobile carrier’s message and data rates may apply 
• Compatible with iOS 13.0 or higher 
• Deposit Products offered by Ally Bank, Member FDIC 
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC 
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• Securities are NOT FDIC INSURED, NOT BANK GUARANTEED and MAY LOSE VALUE 
• You may not be approved for real-time quotes
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