Quality degradation at Ally: Banking & Investing  
Users report higher volume of Quality Issues than usual

Ally: Banking & Investing | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-13 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
104 Reports
iOS unitQ Score
iOS User Feedback
34 Reports
User Feedback
34 Reports
104 Reports
Ally: Banking & Investing - Latest Quality Issues
Dec 2, 2023
Updates have severely restricted usability
Ever since last two updates, there is no place to actually view your transactions. You can see bucket balances but even when trying to look at those, only the first three will show and you cannot slide to get to the other ones. Typically a great app but essentially unusable right now.
Dec 3, 2023
This app is a bag of frustrating garbage. If I'm not having trouble with it recognizing my information, I'm having trouble with their system being down. This app is inconvenient and almost pointless. I'm beginning to believe I'd be better off using snail mail. I'm definitely second-guessing using Ally and this app.
Dec 3, 2023
Almost constantly says "we've hit a snag" and won't open my account info. Becoming tired of this.
Dec 3, 2023
It's always unavailable. how am I supposed to view my balance details if your app is CONSTANTLY down. Unacceptable in 2023.
Dec 3, 2023
This app will not merge credit card and auto payment. You also cannot have both so you can't make your payments then they expect you to call and spend an hour on the phone resolving nothing. Another way to sucker you into late fees
Dec 4, 2023
This app never works properly for me. Even now I'm getting "we're not available". I've never seen this with the other banking apps at all.
Dec 4, 2023
I have been getting the system is unavailable message for over a month now. the app is unusable and unable to access my money on the move as I have to boot up a laptop/desktop to view it. please fix this
Dec 4, 2023
It isn't very user-friendly. Doesn't have useful tools similar to many other banking apps. The current activity function is hands down my least favorite thing about it, especially compared to ALL other apps. Even Lowe's app beats them. You can't read the date and sometimes not even the whole charge amount. You can't even toggle it open to expand the field.
Dec 5, 2023
I haven't been able to use this app at all in months. After logging in it always says the system is unavailable. Get this fixed already.
Ally: Banking & Investing - Product Description
Ally Banking & Investing
Save, invest, and manage money

Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. 

Bank with us to:  

• Save faster with smart savings tools: buckets and boosters 
• Set aside money for recurring expenses with spending buckets
• Stress less with no overdraft fees
• Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account
• Deposit checks from your phone with Ally eCheck Deposit℠
• Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide
• Keep tabs on your debit card usage with card controls
• Manage CD interest disbursement and maturity options
• View and send secure messages, or chat with us 24/7 using Ally Messenger

Keep up with your credit card: 

• Make secure credit card payments, review credit statements, and check your FICO score for free
• Ally Mastercard credit cards available by invitation only

Three ways to invest with us: 

Robo Portfolios

• Our intelligent tools do the heavy lifting to manage and monitor your investments
• Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee)
• Automate your investing with one of our four portfolio strategies


• Trade commission-free on eligible U.S. stocks, options, and ETFs
• Filter and find exchange-traded funds with our ETF screener
• Use advanced charting tools for technical analysis

Wealth Management

• Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage
• Link and track financial accounts outside of Ally for a 360° view of your finances
• View and monitor your net worth, investment exposure, and performance
• Start with a $100,000 minimum in assets under care (funds with us)

If your mortgage is serviced by us: 

• Track your progress towards paying off your home loan with real-time updates
• View account details, upcoming statements, and past transactions
• Use Autopay to set up recurring payments with no additional payment fees
• Schedule additional principal-only payments at any time

We’re serious about security 

• We never store personal or account information on your phone
• Our security codes provide extra protection when you log in from a computer or device we don’t recognize
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions

More details

• Ally Mobile is free – your mobile carrier’s message and data rates may apply
• Compatible with iOS 15.0 or higher
• Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• You may not be approved for real-time quotes
• Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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