19
poor
Ally: Banking & Investing | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
46%
Android
78 Reports
78 Reports
iOS unitQ Score
iOS User Feedback
54%
iOS
91 Reports
91 Reports
User Feedback
54%
iOS
91 Reports
91 Reports
46%
Android
78 Reports
78 Reports
Ally: Banking & Investing - Latest Quality Issues
iOS
Sep 14, 2024
Frustrations with this app
It's been over a year and Ally doesn't allow you to login in with Face ID or password manager on iOS. There is no other way to login other than typing the actual username and password in. Oh and it doesn't say this anywhere you just have to figure it out on your own, look it up on Reddit, try multiple times to login, get locked out, call ally. It's exhausting. It shouldn't be this way. It's 2024 and you are an online based bank.
Android
Sep 14, 2024
This app is a complete joke.. Old dated slow and sluggish.. Ally maybe a good Bank 🏦 for using a computer but they're mobile app they're whole team doesn't have a clue how to build out a good mobile app.. They should find out and hunt down the app developers for Chase.. Wells Fargo and Citibank and see what a real good mobile banking app should be
iOS
Sep 15, 2024
Can’t Log In
The app won't let me log in. Its stuck on the log in screen. I uninstalled and reinstalled the app multiple times with same results of being stuck on the log in screen even after putting in my log in information.
Android
Sep 15, 2024
This app doesnt even allow me to log in to my account.
Android
Sep 15, 2024
For the last 3-4 months this app has been aweful. Now their main concern is shoving advertisements for their own products and offerings down my throat. Constant difficulty logging in. Can't perform any tasks. Can't see balances. This used to be a great app but it's gone down the drain lately. Probably time for a bank with a better app for me.
iOS
Sep 15, 2024
Great interest horrible customer service
I am not sure where to review this company so I'll do it here. Everything is great with this bank until you need them to fix something. They say they will get back to me, Weeks go by and I never hear from them. When I call them they say that something happened and everything is on hold…. I guess they want to keep my money!! They locked me out of my account and have done nothing to restore my access for over 2 weeks now!
Android
Sep 16, 2024
Customer for 12 years now. Good bank and app, but the investment account access is periodically down, probably not the right app for people who want to do day trading or quick buys and sell... never know when it'll be down
iOS
Sep 16, 2024
Small Bank Mentality
They admitted to making a mistake and told me it would be 7-10 days before they could fix it. Horrible customer service.
Android
Sep 17, 2024
This app says my phone is no longer compatible
Ally: Banking & Investing - Product Description
Ally Banking & Investing Save, invest, and manage money Making your financial life simple and secure has always been our thing. Easily manage your bank, credit card, invest, and home loan accounts on the go—all in one mobile banking app. Bank with us to: • Save faster with smart savings tools: buckets and boosters • Set aside money for recurring expenses with spending buckets • Stress less with no overdraft fees • Transfer money, pay bills, or use Zelle® to pay anyone with a U.S. bank account • Deposit checks from your phone with Ally eCheck Deposit℠ • Find 43,000+ no-fee Allpoint ATMs: we reimburse up to $10 per statement cycle for fees charged at other ATMs nationwide • Keep tabs on your debit card usage with card controls • Manage CD interest disbursement and maturity options • View and send secure messages, or chat with us 24/7 using Ally Messenger Keep up with your credit card: • Make secure credit card payments, review credit statements, and check your FICO score for free • Ally Mastercard credit cards available by invitation only Three ways to invest with us: Robo Portfolios • Our intelligent tools do the heavy lifting to manage and monitor your investments • Invest free of advisory fees with our cash-enhanced portfolio, or invest more of your money in the market with a market-focused portfolio (available for a fee) • Automate your investing with one of our four portfolio strategies Self-Directed • Trade commission-free on eligible U.S. stocks, options, and ETFs • Filter and find exchange-traded funds with our ETF screener • Use advanced charting tools for technical analysis Wealth Management • Receive ongoing guidance from one dedicated advisor for all your assets – even ones we don’t manage • Link and track financial accounts outside of Ally for a 360° view of your finances • View and monitor your net worth, investment exposure, and performance • Start with a $100,000 minimum in assets under care (funds with us) If your mortgage is serviced by us: • Track your progress towards paying off your home loan with real-time updates • View account details, upcoming statements, and past transactions • Use Autopay to set up recurring payments with no additional payment fees • Schedule additional principal-only payments at any time We’re serious about security • We never store personal or account information on your phone • Our security codes provide extra protection when you log in from a computer or device we don’t recognize • Our Online & Mobile Security Guarantee protects you against fraudulent transactions More details • Ally Mobile is free – your mobile carrier’s message and data rates may apply • Compatible with iOS 15.0 or higher • Deposit and mortgage products are offered by Ally Bank, Member FDIC; Equal Housing Lender [house logo], NMLS ID 181005 • Securities offered through Ally Invest Securities LLC, member FINRA/SIPC • Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser • Securities are NOT FDIC INSURED, NOT BANK GUARANTEED, and MAY LOSE VALUE • You may not be approved for real-time quotes • Savings buckets and boosters are features of the Ally Bank Savings Account. Spending buckets are a feature of the Ally Bank Spending Account
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