Quality degradation at Ally Mobile: Bank & Invest  
Users report higher volume of Quality Issues than usual

Ally Mobile: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Finance
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Android unitQ Score
Android User Feedback
61 Reports
iOS unitQ Score
iOS User Feedback
36 Reports
User Feedback
36 Reports
61 Reports
Ally Mobile: Bank & Invest - Latest Quality Issues
Oct 19, 2021
Half the app doesn't work...
Oct 19, 2021
Can’t login
Ask to authenticate every time, but the 2FA code never arrives
Oct 17, 2021
Review for iOS app
How can an online only bank in 2021 not have push notifications to allow tracking all transactions? Ally only lets you setup notifications via email. It's awful. Want to transfer funds to another account? You gotta login to their website to set up the external account. I've been searching for a bank with a strong mobile app since Simple was bought and shutdown by a worse bank. Ally seems like a good bank service but how can the mobile app be missing something as basic as transaction push notifications?
Oct 17, 2021
Makes me re set up biometrics after minor updates making biometric access almost completely useless
Oct 17, 2021
Can never log in the app half the time it says I dont have an account. Even though all my account info is saved with Face ID. Most recently it tells me my login info is incorrect. Will be moving my money to a new bank this is absolutely ridiculous. A online only bank you can't even log into. It is unacceptable that a online bank doesn't have a working app. How are you supposed to access your money?
Oct 17, 2021
Gone downhill
The Ally app used to be bulletproof but lately has tanked. A few weeks ago face ID stopped working and I spent time on the phone with them and had to reenter the whole thing. Today I am getting an invalid credentials message and after a long hold on the phone I gave up. Ally had been a great bank for years and it is sad to see their service and functionality slide like it has. Time to look for a new bank.
Oct 17, 2021
Log-in issues with iOS 15
The app used to work flawlessly until the latest iPhone software update. Face ID is inconsistent, I keep having to “re-enroll” in this login method. The system is randomly “down” all the time. It's becoming very frustrating to use.
Oct 17, 2021
Their app is garbage. The invest service will lock you out at random and has cost me money several times. It has happened at least once a day, every day for the last 2 weeks. Ally customer service doesn't care and will do nothing about it.
Oct 16, 2021
Constantly authorizing
I have to keep authorizing my device and so stupid. I've done this like five times. I only use this company for money market accounts, would never recommend. Be a better app/bank.
Ally Mobile: Bank & Invest - Product Description
Ally Mobile is faster, more secure, still free, and regularly updated to enhance your experience. Quickly access your mobile banking and investing accounts using biometric authentication – which is a fancy way of saying we provide an extra layer of security.

Mobile Banking Features: 
• Deposit checks from your phone with Ally eCheck Deposit℠ 
• Transfer money between your Ally Bank accounts and accounts at other banks for free 
• Make mobile payments to anyone with a US bank account using Zelle® 
• Pay bills, see scheduled payments and review payment history 
• Check balances and search transaction history 
• Find nearby ATMs when you need cash on the go — choose from over 55k fee-free ATMs and cash-back locations 
• Set up debit card preferences to control when, where, and how your card is used with Card Controls 
• Manage CD interest disbursement and maturity options 
• View and send secure messages, or chat with us 24/7 using Ally Messenger 
• Access your profile, plus view or download statements and tax forms 
• Order checks

Save faster with our smart savings tools 
• Use buckets to organize your money and visualize what you’re saving for 
• Keep your savings on pace with automatic, recurring transfers 
• Grow your savings faster with round-ups and Surprise Savings boosters 
• Analyze your account’s performance with insightful charts and graphs

Mobile Trading & Investing Features 

Managed Portfolios 
• Cash-enhanced managed portfolios offer hands-off investing with no advisory fees 
• Market-focused options (available for a fee) that keep more of your money invested 
• Automate your investing with one of our four portfolio strategies 
• Analyze your account’s performance — anytime, anywhere 
• Use Goal Tracker to monitor progress 
• Set up recurring transfers to your invest account 

• Trade commission-free on eligible U.S. stocks and ETFs 
• Filter and find exchange-traded funds that match your investment goals with the ETF screener 
• Trade stocks and multi-leg options from your mobile device 
• Use advanced charting tools for technical analysis 
• Monitor your investments with streaming quotes 
• Access today’s market news and market movers
• Check balances and search transaction history 

How we prioritize your security 
• We never store personal or account information on your phone 
• All transactions are encrypted with the same secure technology as online banking 
• The login process is the same as online banking, with security codes as an added layer of protection when you log in from a computer or device we don’t recognize 
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions

More details 
• Ally Mobile is free – your mobile carrier’s message and data rates may apply 
• Compatible with iOS 13.0 or higher 
• Deposit Products offered by Ally Bank, Member FDIC 
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC 
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• You may not be approved for real-time quotes
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