36
poor

Ally Mobile: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-2 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
55%
Android
137 Reports
iOS unitQ Score
iOS User Feedback
45%
iOS
114 Reports
User Feedback
45%
iOS
114 Reports
55%
Android
137 Reports
Ally Mobile: Bank & Invest - Latest Quality Issues
Android
Jul 5, 2022
24 hours support is a lie. You can reach someone at ally 24 hours a day but keep in mind the wait will be over a half hour and when you finally get someone they will inform you that whatever department you need is closed. I've had to contact them twice in the past year: Once for fraud and the other for deposits and transfers. Both times the wait has been over a half hour and the person was only there to inform me the department I needed is closed. I thought ally was 24/7?
iOS
Jul 3, 2022
MAJOR PROBLEMS in This Update
Latest update is a FREAKIN’ MESS: It erases my username every time I go to login, and all it says in its place is “(null)”… And it won’t even let me transfer funds within my Ally accounts, be they checking, savings or other…. I’ve gotta wait till I get home to use my laptop, which is usually at the end of the day… And isn’t feasible time-wise… AND I can’t even send money through Zelle anymore… It just gives me a random error message “(System unavailable, etc.…)” WHAT HAPPENED?! PATCH THIS UPDATE!!! This is LITERALLY peoples financial lifeline.
iOS
Jul 3, 2022
App fails often now
Not sure what changed but the availability of this app is volatile now.
iOS
Jul 3, 2022
Transfer
Transfers no longer available in mobile app or don’t work since the update… what’s the deal
iOS
Jul 3, 2022
Unstable app
Crashes when backgrounded, forcing you to log in repeatedly. Loads slowly, unresponsive and freezes frequently.
Android
Jul 3, 2022
How come the app hasn't worked in over a month everytime I try to log in to see my account it keeps saying sorry unavailable at this time. It's really inconvenient. Are you gonna fix this?
Android
Jul 3, 2022
Ally IT rep had me uninstall the app over the phone. I reinstalled it and now when I try to sign in, it kicks me out. I can't deposit checks electronically either. Don't send me an automated response telling me to call customer service. I just spent 1 hour and 22 minutes on hold talking to them, only to get disconnected.
iOS
Jul 2, 2022
Representation of held checks is confusing
I deposited a $1700 check from a new source. Bank sent me an email they would give me $300 immediately and the rest would be available in a day or two. That's fine. But... The app shows the deposit as normal. No sign that only part of it was in my balance. How do I know when the rest was available? I just have to track the balance and realize it's gone up. Why don't you show the check with some "$1400 pending" under it or something that explains what's going on.
iOS
Jul 2, 2022
Biggest Bug app
Terrible bugs can’t even log in!!!
Ally Mobile: Bank & Invest - Product Description
Ally Mobile is faster, more secure, still free, and regularly updated to enhance your experience. Quickly access your mobile banking and investing accounts using biometric authentication – which is a fancy way of saying we provide an extra layer of security.

Mobile Banking Features: 
• Deposit checks from your phone with Ally eCheck Deposit℠ 
• Transfer money between your Ally Bank accounts and accounts at other banks for free 
• Make mobile payments to anyone with a US bank account using Zelle® 
• Pay bills, see scheduled payments and review payment history 
• Check balances and search transaction history 
• Find nearby ATMs when you need cash on the go — choose from over 55k fee-free ATMs and cash-back locations 
• Set up debit card preferences to control when, where, and how your card is used with Card Controls 
• Manage CD interest disbursement and maturity options 
• View and send secure messages, or chat with us 24/7 using Ally Messenger 
• Access your profile, plus view or download statements and tax forms 
• Order checks

Save faster with our smart savings tools 
• Use buckets to organize your money and visualize what you’re saving for 
• Keep your savings on pace with automatic, recurring transfers 
• Grow your savings faster with round-ups and Surprise Savings boosters 
• Analyze your account’s performance with insightful charts and graphs

Mobile Trading & Investing Features 

Managed Portfolios 
• Cash-enhanced managed portfolios offer hands-off investing with no advisory fees 
• Market-focused options (available for a fee) that keep more of your money invested 
• Automate your investing with one of our four portfolio strategies 
• Analyze your account’s performance — anytime, anywhere 
• Use Goal Tracker to monitor progress 
• Set up recurring transfers to your invest account 

Self-Directed 
• Trade commission-free on eligible U.S. stocks and ETFs 
• Filter and find exchange-traded funds that match your investment goals with the ETF screener 
• Trade stocks and multi-leg options from your mobile device 
• Use advanced charting tools for technical analysis 
• Monitor your investments with streaming quotes 
• Access today’s market news and market movers
• Check balances and search transaction history 

How we prioritize your security 
• We never store personal or account information on your phone 
• All transactions are encrypted with the same secure technology as online banking 
• The login process is the same as online banking, with security codes as an added layer of protection when you log in from a computer or device we don’t recognize 
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions

More details 
• Ally Mobile is free – your mobile carrier’s message and data rates may apply 
• Compatible with iOS 13.0 or higher 
• Deposit Products offered by Ally Bank, Member FDIC 
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC 
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• Securities are NOT FDIC INSURED, NOT BANK GUARANTEED and MAY LOSE VALUE 
• You may not be approved for real-time quotes
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