Quality degradation at Ally Mobile: Bank & Invest  
Users report higher volume of Quality Issues than usual

Ally Mobile: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-25 Points Past 7 Days
Category: Finance
Work at Ally Financial Inc.? Unlock additional insights
30-Day Trend
Work at Ally Financial Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
85 Reports
iOS unitQ Score
iOS User Feedback
70 Reports
User Feedback
70 Reports
85 Reports
Ally Mobile: Bank & Invest - Latest Quality Issues
May 22, 2023
Doesn’t log in
This app doesn't even work. Been this way for months. I've done all the upgrades for hopeful bug fixes but there's been no fix. It's useless if you can't even log in.
May 23, 2023
Log in
Guys... when are you going to fix the log in problem. The app doesn't retain a username/password nor Face ID nor a passcode. Surely your team is aware of this problem, since I know it's not me or my phone. It's an app issue. Why isn't that your first priority when updating the app? Your website both on mobile and on a computer works great. The app is just annoying. If it can't help us log in any faster than we do on your website, what is the point of the app in the first place. It doesn't do anything more than your website. Please fix it. Thanks.
May 23, 2023
They block your account for transferring funds to another account.
May 23, 2023
I downloaded it on both my devices so I can deposit checks and I still can't deposit checks
May 24, 2023
Mobile app is not working. Been months.. fix the problem please!!
May 24, 2023
The whole reason I got this app was for buckets and they were working fine when all the sudden they are no longer showing up and I haven't been able to access them for the past few days. Customer support was no help and basically gave up on trying to fix the issue when I called them.
May 24, 2023
Almost every time I try to use the app, I have to uninstall and reinstall. I get the purple screen that says 'ally', but there's no way for me to login. It's just a blank home screen. Once I do the dance to get logged in, I like the app. Very simple to navigate. Just wish it didn't take 10 minutes to get there.
May 25, 2023
I'm really regretting getting this credit card. The app is terrible very rarely will it let you actually login.
May 25, 2023
Can't see my ally credit card account information in the app only banking and savings
Ally Mobile: Bank & Invest - Product Description
Ally Mobile is faster, more secure, still free, and regularly updated to enhance your experience. Quickly access your mobile banking and investing accounts using biometric authentication – which is a fancy way of saying we provide an extra layer of security.

Mobile Banking Features: 
• Deposit checks from your phone with Ally eCheck Deposit℠ 
• Transfer money between your Ally Bank accounts and accounts at other banks for free 
• Make mobile payments to anyone with a US bank account using Zelle® 
• Pay bills, see scheduled payments and review payment history 
• Check balances and search transaction history 
• Find nearby ATMs when you need cash on the go — choose from over 55k fee-free ATMs and cash-back locations 
• Set up debit card preferences to control when, where, and how your card is used with Card Controls 
• Manage CD interest disbursement and maturity options 
• View and send secure messages, or chat with us 24/7 using Ally Messenger 
• Access your profile, plus view or download statements and tax forms 
• Order checks

Save faster with our smart savings tools 
• Use buckets to organize your money and visualize what you’re saving for 
• Keep your savings on pace with automatic, recurring transfers 
• Grow your savings faster with round-ups and Surprise Savings boosters 
• Analyze your account’s performance with insightful charts and graphs

Mobile Trading & Investing Features 

Managed Portfolios 
• Cash-enhanced managed portfolios offer hands-off investing with no advisory fees 
• Market-focused options (available for a fee) that keep more of your money invested 
• Automate your investing with one of our four portfolio strategies 
• Analyze your account’s performance — anytime, anywhere 
• Use Goal Tracker to monitor progress 
• Set up recurring transfers to your invest account 

• Trade commission-free on eligible U.S. stocks and ETFs 
• Filter and find exchange-traded funds that match your investment goals with the ETF screener 
• Trade stocks and multi-leg options from your mobile device 
• Use advanced charting tools for technical analysis 
• Monitor your investments with streaming quotes 
• Access today’s market news and market movers
• Check balances and search transaction history 

How we prioritize your security 
• We never store personal or account information on your phone 
• All transactions are encrypted with the same secure technology as online banking 
• The login process is the same as online banking, with security codes as an added layer of protection when you log in from a computer or device we don’t recognize 
• Our Online & Mobile Security Guarantee protects you against fraudulent transactions

More details 
• Ally Mobile is free – your mobile carrier’s message and data rates may apply 
• Compatible with iOS 13.0 or higher 
• Deposit Products offered by Ally Bank, Member FDIC 
• Securities offered through Ally Invest Securities LLC, member FINRA/SIPC 
• Advisory products and services are offered through Ally Invest Advisors Inc., a registered investment adviser
• You may not be approved for real-time quotes
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners