60
poor

Amtrak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
Work at Amtrak? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Amtrak? Unlock additional insights
Android unitQ Score
Android User Feedback
77%
Android
127 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
39 Reports
User Feedback
23%
iOS
39 Reports
77%
Android
127 Reports
Amtrak - Latest Quality Issues
Android
Nov 30, 2022
Why is it so difficult just to find my trip?
Android
Nov 30, 2022
Updated app through Google playstore. Will not allow sign in.
Android
Nov 30, 2022
Why can't I sign back into the app? Why did it sign me out after update?
Android
Nov 30, 2022
Keeps having technical issues!
iOS
Dec 2, 2022
Bait and switch
Tickets are not held until payment is complete. Since the awful interface forces you through multiple, tedious steps, such as declining unnecessary insurance, that cheap seat will frequently disappear. You'll be greeted with “unavailable” when you expect to receive a confirmation. Inevitably the actual available fare will be double or triple what you originally selected. That's when you move over to a cheap bus that's slightly slower, but more reliable.
Android
Dec 2, 2022
Not bad anf fairly convenient. Sometimes my ticket disappears at boarding time but the conductor can find my ticket on their manifest. It's annoying that the app wants to sell me travel insurance every time I buy a ticket. But overall worth having.
Android
Dec 2, 2022
First timer: Train seems always late.
Android
Dec 3, 2022
Slow and clunky. Cannot see available trains or lost of available options. Better to just call.
Android
Dec 4, 2022
The most useful info, the "service alerts and notices" is buried in the app and can't be found unless you click a special combination of links and several left swipes to find it. Instant 1 star
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points
• Check train status
• Find station information
• Edit and manage your account profile
• Save credit cards for quick checkout
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners