66
poor

Amtrak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
11 Points Past 7 Days
Category: Travel
Work at Amtrak? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Amtrak? Unlock additional insights
Android unitQ Score
Android User Feedback
78%
Android
192 Reports
iOS unitQ Score
iOS User Feedback
22%
iOS
53 Reports
User Feedback
22%
iOS
53 Reports
78%
Android
192 Reports
Amtrak - Latest Quality Issues
Android
Jul 5, 2022
Can not get management to answer my phone calls
Android
Jul 5, 2022
When I try to view my upcoming trips, I get a loading message that says returning to home screen and it takes me back. I uninstalled and reinstalled app, did not work.
Android
Jul 5, 2022
I can't login to my account in the app. Wine I press sign in it doesn't even open sign in page
iOS
Jul 3, 2022
Good to buy tickets but points never show
The app works well for purchasing tickets but I noticed that it never shows my member points for any of the dozens and dozens of tickets I’ve purchased
iOS
Jul 3, 2022
Complete inconvenience
I purchased tickets on 6/1/22 to go to chicago on 7/1/22. The day I got on the trained the conductor scanned my ticket through the appand said it wasn’t valid. It was literally the ticket that pops up when you have an upcoming trip. I had to sit on the phone with amtrak for the entire ride because customer service kept trying to tell me i never paid for my ticket when I know i did. I spoke to three different representatives and was on hold for at least 30 min each time. After i was able to get the correct ticket to have the conductor scan it, the lady messed up my return tick and it read the wrong departure time. i ended up having to pay an additional $15 for the correct time that i’d selected in the first place. never ever have i had these issues with amtrak and i am extremely disappointed. please do better.
Android
Jul 3, 2022
Cant delete a credit card, cant update my address online, have to call. Couldnt buy a ticket always got rejected. Fix your online ticketing system it NEVER works. For a national company, with your resources, your website is TERRIBLE.
Android
Jul 3, 2022
Won't let me log into account. Keeps sending me to verification even after verifying.
Android
Jul 3, 2022
Several features of the app simply do not load. It's bizzare. Do the developers of this app not test it's features? For instance, I cannot sign in to Amtrak Guest Rewards on the app, so I have to use the mobile Amtrak website to log into guest rewards. Please address these issues.
iOS
Jul 3, 2022
Still nothing works
No possibility to change trip. Not in desktop and not in this app.
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points
• Check train status
• Find station information
• Edit and manage your account profile
• Save credit cards for quick checkout
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners