51
poor

Amtrak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
0 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
72%
Android
115 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
44 Reports
User Feedback
28%
iOS
44 Reports
72%
Android
115 Reports
Amtrak - Latest Quality Issues
Android
Oct 22, 2021
My trip tomorrow disappeared off the app.
iOS
Oct 21, 2021
Good with some issues.
Find I cannot use app with cellular data; almost always needs a WiFi connection to work. Also, why not offer the rewards membership card as a Apple wallet card so I don't have to open the app to get the number? I do use this app a lot and hope it evolves.
iOS
Oct 21, 2021
Rewards points
They don't reply the emails
iOS
Oct 21, 2021
Lousy
When I enter any route it says unavailable when I know that is incorrect
Android
Oct 21, 2021
Didn't work for me today. Nothing happens when I click on the status button
iOS
Oct 20, 2021
California Zephyr trip
Despite being stabbed by several freights on Union Pacific, our westbound trip resulted in being over 2 1/2 hours late into Sacramento, we enjoyed the trip. The eastbound was actually early. The food in the diner was very good. Lisa our car attendant on 5 was super. The epitome of customer service. The diner staff was excellent on both trains. The ride west of Denver was smooth but Amtrak needs to get on Burlington Northern because the track east of Denver was terrible. I was almost thrown out of my berth on the eastbound. Nearly impossible to sleep.
iOS
Oct 20, 2021
Amtrak ride to San Francisco.
We really enjoyed our train ride from Bakersfield to Emeryville. We were very unhappy that the Thruway bus from Emeryville to San Francisco dropped us off at 555 Mission. We did not realize that we were going to be dropped off just somewhere random in San Francisco. The Amtrak bus stop at 555 Mission is not covered. There is nowhere to sit and wait for other transportation. There were no taxis there trying to pick up fares. It's just in front of some business. I was so confused that after we got to our hotel I contacted Amtrak by text to make sure the we would board the Thruway bus for our return trip at 555 Mission. When we take another Amtrak trip in the future, if a Thruway bus is involved we many rethink the trip.
Android
Oct 19, 2021
You can't use the back button on your phone otherwise it just annoyingly closes out of the app. That is something you guys need to change! We use our native back button so often, that it's just natural to press it in the Amtrak app, but BOOM!!! A app will close if we pass that God-awful native back button. At least put in an error message that says press back again to exit!
Android
Oct 19, 2021
App is pretty good, a little slow to open. The only thing that bothered me is that it there was 5 hours left of my trip & my trip disappeared from the app.
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points
• Check train status
• Find station information
• Edit and manage your account profile
• Save credit cards for quick checkout
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.
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