39
poor

Amtrak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
150 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
44 Reports
User Feedback
23%
iOS
44 Reports
77%
Android
150 Reports
Amtrak - Latest Quality Issues
Android
Oct 18, 2024
Can't pull up my current trip
iOS
Oct 18, 2024
Doesn’t always work
It has happened too often that I have tried to book and it tells me that the route does not exist. It is usually the route that I have taken a few times. I end up calling the customer service and they book it for me. Sometimes it works fine, but often it does not.
Android
Oct 19, 2024
Honestly this app needs a lot of work. Is not intuitive at all and most the info links to the mobile pages.
Android
Oct 19, 2024
Poor. Even though I'm signed in, app can't find my upcoming trip.
Android
Oct 19, 2024
Frustrating experience with various login errors. Sometimes it hangs, sometimes it says "Bad Request", sometimes it just silently fails to sign in.
iOS
Oct 19, 2024
Bait & Switch
All to often when a train and fare are chosen, and once one has filled in all of the required traveller information, and accepted all terms, the processing purchase “wheel” starts spinning on the screen. Then it freezes and says “Alert” system error or the like. Then the “switch”. You are directed to start your search again and every time the same itinerary costs more! Other web sites with better IT and more scrupulous standards let your purchase process once started continue for a timed 5-9 minute window..NOT AMTRAK. Don't waste your time telling customer service, they are no help whatsoever. The attitude seems to be let's see what the customer wants, lure them in, then raise the price by 10-20% since now they're invested. Bad behavior by any company but particularly bad here since WE are your owners. SHAME ON YOU!
Android
Oct 20, 2024
Won't load; "Please wait" forever when trying to log in, even after clearing cache and data. Glad I checked before getting to the train station.
Android
Oct 21, 2024
Can't use points in app or it's not clearly shown where
Android
Oct 21, 2024
I found it difficult to navigate
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points
• Check train status
• Find station information
• Edit and manage your account profile
• Save credit cards for quick checkout
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.
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