Quality degradation at Amtrak  
Users report higher volume of Quality Issues than usual
48
poor

Amtrak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-15 Points Past 7 Days
Category: Travel
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
79%
Android
125 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
33 Reports
User Feedback
21%
iOS
33 Reports
79%
Android
125 Reports
Amtrak - Latest Quality Issues
iOS
Mar 16, 2023
Upgrade does not work
Impossible to apply upgrade coupons using the app. Incredibly frustrating.
Android
Mar 17, 2023
Glitchy, never lets me use discount codes, often shuts down mid-booking.
Android
Mar 18, 2023
Glitchy. Needs to be force stopped and reloaded constantly.
Android
Mar 19, 2023
March 2023, and still can't remove depleted 10-ride tickets. Not sure why I need to sift through them until the expiration date. In fact it's worse now, as multi-ride tix have longer valid periods
iOS
Mar 19, 2023
Amtrak app
Keep logging me out so I have to keep resigning in and doesn't keep track of my booking !
Android
Mar 20, 2023
Latest update broke the app. When you try to check the status of a train, it just spins please wait... Forever.
Android
Mar 21, 2023
I made a account and the only way to log into my account is with a verification code. Each time my code gets sent to me by email. I retrieve it and go back to my account log in and have to request another verification code. Done this already 7xs, it's ridiculous. The app is lame.
Android
Mar 21, 2023
It won't even let me see my trip
Android
Mar 21, 2023
Frequently hangs up, with "system not available" error message. When it works, it's a pretty good app.
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points
• Check train status
• Find station information
• Edit and manage your account profile
• Save credit cards for quick checkout
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.
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