Amtrak
Amtrak at a glanceAmtrak (Travel) has a unitQ Score of 50 out of 100, rated poor, as the 30-day average on Nov 9, 2026, down 3 points from 53 in the previous 30 days. The score draws on 166 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Can't Log In and Slow Performance.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 3 point score decrease in the last 30 days
30-Day Trend
User Feedback
- iOS
- 45 % 74 Reports
- Android
- 55 % 92 Reports
Compared with similar apps
Hopper - Flight & Hotel Deals82
Turo - Better Than Car Rental82
Airbnb78
Uber75- Uber - Request a ride75
Priceline73
Booking.com70- Booking.com: Hotels & Travel70
Expedia Group, Inc.64- Expedia: Hotels, Flights & Car64
Amtrak50
Top feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- ApplicationLoginCan't Log In
- ApplicationStabilitySlow Performance
- Customer Support & SuccessConductUnsatisfactory Behavior
- ApplicationLocationLocation Incorrect
About Amtrak
What is Amtrak?
The Amtrak app is a mobile application designed to help users easily book train tickets and manage their travel plans with Amtrak. It provides real-time train status updates, allows users to check schedules, and offers access to special deals and discounts.
Is Amtrak safe?
The Amtrak app is generally safe for users, including younger audiences, due to its privacy measures and secure payment options. It incorporates safety features like contact-free ticketing and provides direct access to assistance via text. However, users should be aware that it collects personal information, so they should carefully review privacy policies and understand their data rights.
Who owns Amtrak app?
The Amtrak app is owned by the National Railroad Passenger Corporation, commonly known as Amtrak. This corporation was created by Congress to operate intercity passenger rail services in the U.S.