46
poor
Amtrak | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-18 Points Past 7 Days
Category: Travel
30-Day Trend
Android unitQ Score
Android User Feedback
83%
Android
155 Reports
155 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
32 Reports
32 Reports
User Feedback
17%
iOS
32 Reports
32 Reports
83%
Android
155 Reports
155 Reports
Amtrak - Latest Quality Issues
Android
Nov 30, 2023
Many issues. For instance, why do you have to call the 800 number to change a seat. That should be an easy app function. Next, if you look at My Trips and a trip is missing, there should be a button to add a trip / reservation number. I shouldn't have to go somewhere else on the app to do this.
Android
Dec 1, 2023
Cannot connect to server! When I first installed it, it was fine. Then after update, it fails to show my ticket etc. Not happy.
iOS
Dec 1, 2023
Terrible account access
Brand new account would not allow access. Too much verification and changing of passwords.
Android
Dec 1, 2023
The tab for past trips said we had none, while we were on the train during the trip in question, and we couldn't pull up our tickets. The HUMAN ticket taker was able to help us, but the app was heinous
Android
Dec 2, 2023
Flawless save for one major cucaracha! Even though I put in a uniquely strong password comforming to Amtrak credentials the app says its incomplete when I signed up for an Amtrak travel account
Android
Dec 3, 2023
App is very useful but not intuitive. Works most of the time and is way faster than trying to use website. Allowed me to make multiple changes to my relatives ticket after she got sick and couldn't travel.
Android
Dec 4, 2023
Too slow and confusing and prices are higher than over the phone
Android
Dec 4, 2023
Can't apply upgrade coupons
Android
Dec 4, 2023
App works for general information but not for specific reservations. An error message keeps showing up when I start the app, force stop, or uninstall reinstall. Unable to access my own QR code boarding pass and have to rely on a screenshot of my itinerary.
Amtrak - Product Description
Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it. • Show your eTicket while onboard, including multi-ride and monthly passes - no need to print • Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points • Check train status • Find station information • Edit and manage your account profile • Save credit cards for quick checkout • Send your eTicket to Apple Wallet • And so much more... With the Amtrak app, you can do it all right from your smart device.
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