poor

Amtrak | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

-15 Points Past 7 Days

Category: Travel

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

79%

Android
125 Reports

iOS unitQ Score

iOS User Feedback

21%

iOS
33 Reports

User Feedback

21%

iOS
33 Reports

79%

Android
125 Reports

Amtrak - Latest Quality Issues

iOS

Mar 16, 2023

Upgrade does not work

Impossible to apply upgrade coupons using the app. Incredibly frustrating.

Android

Mar 17, 2023

Glitchy, never lets me use discount codes, often shuts down mid-booking.

Android

Mar 18, 2023

Glitchy. Needs to be force stopped and reloaded constantly.

Android

Mar 19, 2023

March 2023, and still can't remove depleted 10-ride tickets. Not sure why I need to sift through them until the expiration date. In fact it's worse now, as multi-ride tix have longer valid periods

iOS

Mar 19, 2023

Amtrak app

Keep logging me out so I have to keep resigning in and doesn't keep track of my booking !

Android

Mar 20, 2023

Latest update broke the app. When you try to check the status of a train, it just spins please wait... Forever.

Android

Mar 21, 2023

I made a account and the only way to log into my account is with a verification code. Each time my code gets sent to me by email. I retrieve it and go back to my account log in and have to request another verification code. Done this already 7xs, it's ridiculous. The app is lame.

Android

Mar 21, 2023

It won't even let me see my trip

Android

Mar 21, 2023

Frequently hangs up, with "system not available" error message. When it works, it's a pretty good app.

Amtrak - Product Description

Discover the convenience of traveling with Amtrak. With the Amtrak app you can get simple and intuitive access to all the travel information you need, whenever you need it.

• Show your eTicket while onboard, including multi-ride and monthly passes - no need to print
• Purchase one-way, roundtrip, multi-ride and monthly tickets with dollars or Amtrak Guest Rewards points
• Check train status
• Find station information
• Edit and manage your account profile
• Save credit cards for quick checkout
• Send your eTicket to Apple Wallet
• And so much more...

With the Amtrak app, you can do it all right from your smart device.

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