67
fair

ANZ Australia | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
10 Points Past 7 Days
Category: Finance
Work at Australia and New Zealand Banking Group Limited? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Australia and New Zealand Banking Group Limited? Unlock additional insights
Android unitQ Score
Android User Feedback
72%
Android
38 Reports
iOS unitQ Score
iOS User Feedback
28%
iOS
15 Reports
User Feedback
28%
iOS
15 Reports
72%
Android
38 Reports
ANZ Australia - Latest Quality Issues
iOS
Jun 3, 2024
ANZ app doesn’t work
App not working
iOS
Jun 3, 2024
Horrendous service
This bank is a nightmare to deal with when looking after an elderly parents accounts, they block you from their credit card and they are so cruel making you drag a 91 year old in for their id even with power of attorney. They are holding out for their death and hoping to keep their money. 😡
iOS
Jun 3, 2024
App offline for 2 days!!
Scheduled outage was due to finish 9am Sunday. It's now 5pm Monday and still unable to access the app. Disgraceful service
iOS
Jun 4, 2024
We are not pre adolescent children
The first paragraph of the text provided in this update speaks to your client base, including me as if we are pre or in our adolescent years as a sixty plus, at best I find this language immature and somewhat demeaning. I don't expect this to change, not even after the scathing Royal Commission findings handed down by Royal Commissioner Hames, please forgive if I've got the name wrong.
iOS
Jun 6, 2024
App requires updating so frequently
Several times I have been in a situation where I needed to transfer funds quickly either on holiday or where there was intermittent internet access and the APP REQUIRED UPDATING before I could access money. This seems to happen every few weeks and is not just frustrating but has left me in vulnerable situations. We expect to update our apps especially banking apps fairly regularly but the ANZ requires updating more often than all my 150 or so apps …it is constantly needing to be updated before use. So over it… In comparison, I think I've updated my Commbank app once in the last year. I can reliably access money and have changed my banking so ANZ is just a backup.
iOS
Jun 7, 2024
ANZ fraud
Are you aware that all banks are committing fraud as they do not tell you that you created the credit and that we are all in a bankrupt system. The bank accepted our promissory note but would not honour the obligation, the banks brake the law all the time and do not adhere to the Bills of Exchange Act of 1909.
Android
Jun 12, 2024
New update logged me off and requests to register.
iOS
Jun 15, 2024
Inconvenient
ANZ app always unavailable due to maintenance. Inconvenient and unreliable.
Android
Jun 15, 2024
Just terrible app always under maintenance or it's down seriously can't you it right
ANZ Australia - Product Description
See your statements anytime, temporarily block your card if it’s misplaced and more.

Join over 4 million users using the ANZ App.

Take care of the day to day
• Pay people and bills on the move with Pay Anyone, PayID and BPAY®.
• Update your mobile number, email, address and more in Profile.
• If you're an existing customer, you can apply for an ANZ Access Advantage or ANZ Progress Saver account in minutes (1).
• If you’re looking to open an everyday transaction account and a savings account, you can download the new ANZ Plus app. Search for ANZ Plus in the Play Store (2).

Get down to business
• If you’re new to ANZ and a Sole Trader, you can join and open an account without needing to visit a branch or give us a call (1).
• Existing customers can apply for a business transaction account in a few taps (1). Easy!
• Whether it’s an invoice or your share of a team lunch, use PayID to make a payment or get paid fast (3).

Get the help you need
• Kick-start a conversation with a team member using Message Us and get the answers you need!

Your card in your control
• Misplaced your card? You can block your card to keep it safe while you look for it.
• Report your eligible card as lost or stolen. We can cancel the card and order you a new one.
• Activate eligible ANZ cards by tapping on More then set your card PIN right away.

Better understand your spending
• See logos and business names for purchases so they’re easier to recognise.
• We’ll automatically sort transactions by merchant or category so you can see valuable spending insights.
• Whatever your need, you can view, save and share statements anytime, anywhere.
• See monthly personalised insights into your spending habits with Your Money Report across eligible ANZ accounts.


Use PayID to send and receive payments quickly (3)
• Pay friends and family in as little as a minute – all you need is their PayID and an eligible account.
• Set up a PayID to help you get paid quickly. Visit Profile to begin.

More features you’ll love
• Feel more informed and in control of your home loan. See your interest rate, repayment amount and frequency, and more.
• Increase your font size and hear guidance as you bank using accessibility features.

Let’s do this
• If you’re an existing ANZ customer, register with your ANZ Internet Banking login details (CRN and Internet Banking password). If you can’t remember these, this page might help: www.anz.com.au/support/customer-registration-number-password/
• If you're having any issues with the app, let us know by emailing mobile@anz.com. We’re happy to help.

Important information
By installing the ANZ App you acknowledge and accept the ANZ App Terms and Conditions and License Agreement and agree to receive those terms and conditions and any amendments to them electronically via your mobile device. You acknowledge that ANZ will not send you a paper copy. View a full copy at www.anz.com/app.

The ANZ App is provided by Australia and New Zealand Banking Group Limited (ANZ) ABN 11 005 357 522. Super, Shares and Insurance (if available) are not provided by ANZ but entities which are not banks. ANZ does not guarantee them. This information is general in nature only and does not take into account your personal objectives, financial situation or needs. ANZ recommends you consider if this service is appropriate to you prior to making a decision to acquire and use the ANZ App.

®BPAY is registered to BPAY Pty Ltd ABN 69 079 137 518.

1. Consider if right for you. Terms and conditions apply. See anz.com for more.
2. Consider if right for you. Terms and conditions, FSG and TMD available at anz.com/plus
3. Eligible accounts and payments only – sending and receiving account must be capable of processing faster payments. Technical interruptions may occur and some payments may be delayed e.g. for security screening. PayID is a registered trademark of NPP Australia Limited
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