23
poor
ASDA | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-29 Points Past 7 Days
Category: Shopping
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
94 Reports
94 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
22 Reports
22 Reports
User Feedback
19%
iOS
22 Reports
22 Reports
81%
Android
94 Reports
94 Reports
ASDA - Latest Quality Issues
iOS
Mar 23, 2023
No.
This company is awful. Everyone I order things are missing! Made an order and got delivered today, I'm missing 18 things!! Tried getting a refund and was told no! Very lazy workers and seems to me like they just take your money and don't really care if you get a full shop YOU PAID FOR. No customer help neither. Will not be ordering again
Android
Mar 23, 2023
The refine function does not work.
Android
Mar 24, 2023
It keeps freezing and having to close and re open. So annoying
Android
Mar 24, 2023
Doesn't work, can not let them know I've arrived
iOS
Mar 24, 2023
Update is useless
Can't find my favourites, hard to order my normal weekly shops, Old app was much better. Will try again if not satisfied will order from Sainsbury's
Android
Mar 25, 2023
App is slow and frustrating! Once you finally get to the Isle you want, it doesn't allow you to sort low to high. When searching it brings up completely irrelevant items. Not only that, it constantly brings up items that Asda are trying to flog. This app used to be good now Asda are just trying to fleece everyone. I changed to Aldi due to Asdas poor fresh food section and the prices (per item) are much cheaper. Essential range is yellow so everyone knows you're a povvo!! Shame on you Asda.
Android
Mar 25, 2023
Useful app easy to use and navigate, but seriously what is the point of the refine option as it doesn't refine anything.
Android
Mar 25, 2023
App is great but ordering isn't. Order between 12-1 means 12.30 and 1. Sometimes orders have to replace items that aren't available drivers are pushed to limit. Asda is getting worse. New Order 25/3/2023, driver just given a van, no computer, didn't know when time slots were. Delivery 3-4pm, came 4:45. Helpline a total waste, agent had no explanation. Tesco can't be worse, so will be trying them, as Asda don't even bother replying on Google playstore. Avoid if you want an honest service.
Android
Mar 26, 2023
This app is rubbish, I've tried so many times to use a voucher code I've been offered for Easter, but every time, I would receive the same message: Failed to apply voucher. I even called customer service, and they said that it's a technical problem and they can not help me right away, so I have to wait for someone to get in touch with me from a different department. Guess what...,? Nobody contacted me. What a scam. Didn't expect this level of service from Asda.
ASDA - Product Description
ASDA’s FREE± grocery shopping app lets you shop for groceries on the go. Get all the amazing in-store offers & easily book a delivery or use our Click & Collect service. Grocery shopping made easy Shop your way: Available on all devices on the move. Scan items at home: Running out of something? Build your shopping list quickly and easily. Create shopping lists: Organise your shop to save time when you next shop using the FREE± Asda App. Shopped in-store before? : Transfer your favourite items on your receipt into your online basket. Clever! Find your nearest store: By turning on-location services, you can locate your nearest store wherever you are. With the ASDA groceries shopping app, you can: - Shop the full grocery range available in our stores - Book, amend or cancel your order while on the go - Quickly add favourites and Shopping List items to your trolley - Browse special offers and rollbacks - Find items using voice search or barcode scanner - Discover recipes; add ingredients straight to your trolley or Shopping List in one tap - Buy an ASDA Delivery Pass for savings on delivery charges - Find nearby ASDA stores; view store hours, and get directions. - Let us know you’re on your way. We’ll make sure your shopping is ready to collect when you arrive^ Here are the permissions the app needs, and what we use them for: - ‘Identity’ - used to securely save your login details to your phone - ‘Location’ - used to find store locations - ‘Camera/Microphone’ - used only for the barcode scanner - ‘External storage access’ - used so the app can be saved to an SD card Want to get in touch? You can contact us by: Email - mobile@asda.co.uk Twitter - https://twitter.com/asda Facebook - https://www.facebook.com/Asda Web - http://your.asda.com/contact-us CTA = Download now ±Mobile data charges apply. What’s New At Asda we value your feedback and are constantly making improvements to the app. This update includes: • Bug fixes and performance enhancements.
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