Quality degradation at ASDA  
Users report higher volume of Quality Issues than usual
12
poor

ASDA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-8 Points Past 7 Days
Category: Shopping
Work at Asda Stores Ltd? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Asda Stores Ltd? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
320 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
27 Reports
User Feedback
8%
iOS
27 Reports
92%
Android
320 Reports
ASDA - Latest Quality Issues
Android
Jul 17, 2024
New update is slow and clunky. Please revert to what it once was
Android
Jul 17, 2024
Update is terrible. Fewer items per page. No longer continuous scroll but have to click to go to the next page. Page keeps jumping down the the bottom so have to keep going back to the top. Buggy and glitchy UI. Favourites are mixed in with random items I never order. Can only add 1 of each item at a time. Checkout is a mess. Can no longer empty entire basket to start over. Instead you have to remove every single item one at a time. Whoever came up with this update wants firing.
Android
Jul 17, 2024
The new app is awful. Text is too small to read. My saved login details now show a bunch of scrambled garbage and I have to put it in manually each time it logs me out. Pages fail to load, favourites shows only a few of my items and a load of stuff I don't want, navigation is horrible, even checking out is annoying as the app no longer automatically opens the numeric keypad. So many problems, it's just bad. I've also been trying to remove "self isolating" for 2 years but it just won't go away!
Android
Jul 18, 2024
Why did you change it so my favourites list is now completely full of sponsored products? That defeats the purpose of a favourites list. Change it back
Android
Jul 18, 2024
So much slower than the last version
Android
Jul 18, 2024
The new update is awful it is so slow and non responsive
Android
Jul 18, 2024
Shopping lists don't remember your settings, when you are going through them, if you accidentally hit an item when you go back everything has selected again, hard to add multiple of the same item, adverts get in the way, suggested items hard to differenciate from items in basket, more adverts after checkout. Whoops, bring the old app back please.
Android
Jul 19, 2024
Awful ! New update is difficult to navigate and not user friendly. Lost all my " favourites " so shopping is now slow and difficult trying to find everything. Really poor ,puts me off using Asda online now .
Android
Jul 19, 2024
Terrible new app.. Don't like the way the favourites look, you can't take a screenshot anymore.... So disappointed and used the asda app for years and years!
ASDA - Product Description
ASDA’s FREE± grocery shopping app lets you shop for groceries on the go. Get all the amazing in-store offers & easily book a delivery or use our Click & Collect service.
 
Grocery shopping made easy   
Shop your way: Available on all devices on the move. 
Scan items at home: Running out of something? Build your shopping list quickly and easily.  
Create shopping lists: Organise your shop to save time when you next shop using the FREE± Asda App.  
Shopped in-store before? : Transfer your favourite items on your receipt into your online basket. Clever!
Find your nearest store: By turning on-location services, you can locate your nearest store wherever you are.  
 
With the ASDA groceries shopping app, you can: 
 
- Shop the full grocery range available in our stores 
- Book, amend or cancel your order while on the go 
- Quickly add favourites and Shopping List items to your trolley 
- Browse special offers and rollbacks 
- Find items using voice search or barcode scanner 
- Discover recipes; add ingredients straight to your trolley or Shopping List in one tap 
- Buy an ASDA Delivery Pass for savings on delivery charges 
- Find nearby ASDA stores; view store hours, and get directions.
- Let us know you’re on your way. We’ll make sure your shopping is ready to collect when you arrive^

Here are the permissions the app needs, and what we use them for: 
- ‘Identity’ - used to securely save your login details to your phone 
- ‘Location’ - used to find store locations 
- ‘Camera/Microphone’ - used only for the barcode scanner 
- ‘External storage access’ - used so the app can be saved to an SD card 
 
Want to get in touch? You can contact us by: 
Email - mobile@asda.co.uk 
Twitter - https://twitter.com/asda 
Facebook - https://www.facebook.com/Asda 
Web - http://your.asda.com/contact-us   

 
CTA = Download now 
 
±Mobile data charges apply.


What’s New
At Asda we value your feedback and are constantly making improvements to the app.

This update includes:

• Bug fixes and performance enhancements.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners