Quality degradation at ASDA  
Users report higher volume of Quality Issues than usual
39
poor

ASDA | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Shopping
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Asda Stores Ltd? Unlock additional insights
Android unitQ Score
Android User Feedback
76%
Android
159 Reports
iOS unitQ Score
iOS User Feedback
24%
iOS
50 Reports
User Feedback
24%
iOS
50 Reports
76%
Android
159 Reports
ASDA - Latest Quality Issues
Android
Oct 2, 2022
The app no longer displays the item pictures.
Android
Oct 2, 2022
it's a bit clunky, it's not quite as good as the website.
Android
Oct 2, 2022
This is very unfair that this app is without country restrictions, and Rewards app with restrictions! We are regular customer of Asda because of 12 month policy from Google we can't change country, doesn't mean we can't use rewards!
iOS
Oct 2, 2022
WHY do I have to Keep repeating drivers Delivery details
I write the delivery details on the app and it works for a couple of deliveries then all of a sudden it's GONE and I have to start again:- WHY ?????? Items in the store are missing from the app for some reason ? Two weeks ago some clever feller at ASDA deleted my complete order from my recurring delivery slot after confirming the order, a bit worrying ?
Android
Oct 3, 2022
This update doesn't work. Where before I had no issue placing my order, now the new authentication texts do not arrive and thus order not placed. This is a very very bad update.
iOS
Oct 3, 2022
Can’t select delivery on app
Been using the app for years with no problems. Now when I try to choose a delivery slot, it comes up with a message saying “Unable to view slots. We cannot retrieve slots for the given address, please try it again later”. I used the app with no problems just over a week ago!! The same also happens on the website. My app is up to date! Please fix this asap as I've ended up having to order my shopping online with Tesco's as I was unable to do this with Asda!
Android
Oct 3, 2022
doesn't even work half the time
Android
Oct 4, 2022
Refine does absolutely nothing. Refining options are not as well thought out as other supermarket apps too.
Android
Oct 4, 2022
The app has been developed and at least now works. What is the point of saying your on your way for a collection to then have to wait 10 minutes for someone to ask who you are when you are the only one waiting
ASDA - Product Description
ASDA’s FREE± grocery shopping app lets you shop for groceries on the go. Get all the amazing in-store offers & easily book a delivery or use our Click & Collect service.
 
Grocery shopping made easy   
Shop your way: Available on all devices on the move. 
Scan items at home: Running out of something? Build your shopping list quickly and easily.  
Create shopping lists: Organise your shop to save time when you next shop using the FREE± Asda App.  
Shopped in-store before? : Transfer your favourite items on your receipt into your online basket. Clever!
Find your nearest store: By turning on-location services, you can locate your nearest store wherever you are.  
 
With the ASDA groceries shopping app, you can: 
 
- Shop the full grocery range available in our stores 
- Book, amend or cancel your order while on the go 
- Quickly add favourites and Shopping List items to your trolley 
- Browse special offers and rollbacks 
- Find items using voice search or barcode scanner 
- Discover recipes; add ingredients straight to your trolley or Shopping List in one tap 
- Buy an ASDA Delivery Pass for savings on delivery charges 
- Find nearby ASDA stores; view store hours, and get directions.
- Let us know you’re on your way. We’ll make sure your shopping is ready to collect when you arrive^

Here are the permissions the app needs, and what we use them for: 
- ‘Identity’ - used to securely save your login details to your phone 
- ‘Location’ - used to find store locations 
- ‘Camera/Microphone’ - used only for the barcode scanner 
- ‘External storage access’ - used so the app can be saved to an SD card 
 
Want to get in touch? You can contact us by: 
Email - mobile@asda.co.uk 
Twitter - https://twitter.com/asda 
Facebook - https://www.facebook.com/Asda 
Web - http://your.asda.com/contact-us   

 
CTA = Download now 
 
±Mobile data charges apply.


What’s New
At Asda we value your feedback and are constantly making improvements to the app.

This update includes:

• Bug fixes and performance enhancements.
Want to improve your unitQ Score by 20% within 30 days?
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