Quality degradation at Barclays US Credit Cards  
Users report higher volume of Quality Issues than usual
52
poor

Barclays US Credit Cards | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
84%
Android
123 Reports
iOS unitQ Score
iOS User Feedback
16%
iOS
24 Reports
User Feedback
16%
iOS
24 Reports
84%
Android
123 Reports
Barclays US Credit Cards - Latest Quality Issues
Android
Jul 5, 2022
Can't c o UPDATE for my account
Android
Jul 4, 2022
App keeps crashing when I click offers, payment or rewards. Deleted and reinstalled but that didn't work. I have more than enough memory so that's not the problem. I don't know your client demographics but a lot of people use phone apps for banking. Sad to say this is the worse bank app I've ever had. Please make a better app barclay. VS comenity bank has better functioning app than this. 😔I'm so sorry but it's a fact.
Android
Jul 4, 2022
Easy to access, info readily available and accessible. I am trying to find a separate app for my old navy credit card but I cannot. I also tried to add that card to this app but no features is available for this Help!!
Android
Jul 2, 2022
For androids, The bank is great. The app is not good and not easy to navigate. Printing statements from the app is annoying. Viewing and printing past statements is impossible!
Android
Jul 1, 2022
I don't know what yall did with your updates but does not work with specific browers. Works only on my computer now using Google, or Duck Duck Go, will not work with Brave at all.
iOS
Jul 1, 2022
Multiple Flaws
Barclays took over Gap credit card and in just the set up of my account I came across multiple errors. First of all at some point during the set up it asks you to select a primary number for text from a drop down box but the only thing in the drop down box is “select.” This app also does not allow you to get alerts for purchases and security by text only by email. I big step down from the previous bank that had the Gap card. My career doesn’t afford me the option of sitting in front a computer to check my email, so it would be a good 12 hours minimum before I realized that someone was using my card. The app also asks you to answer security questions when you are setting up the alerts, not sure where these questions came from but clearly they don’t know my life as well as me because it kept telling me there was an error and I could not complete the set up. That’s question we’re not the ones set up earlier in the process but either way if I chose the actual correct answers it while not let me move forward. Very disappointed as the previous company was so much better. WHO DOESN’T ALLOW TEXT NOTIFICATIONS.
Android
Jun 30, 2022
Hasn't worked in over a week, I just get an error "service is unavailable at this time try again later."
Android
Jun 29, 2022
I'm getting really frustrated that everytime I enter in my login info even after resetting my password like 5 times as well as looking up my user name but it keeps telling me my login info is wrong.
Android
Jun 29, 2022
App constantly crashes or sends me back into the long-in screen. It won't let me do anything.
Barclays US Credit Cards - Product Description
Manage your Barclays US credit card account easily and securely from anywhere – just use our mobile app. Check account balances, view payment and transaction details, lock your card, set up alert notifications, and more.

Plus, you can launch the app with Face ID, Touch ID or your SecurePass Code. You’ve got options.

Here’s a few examples of what you can do with the Barclays US app:

• Monitor your transactions and make payments: Link an external bank account and pay your credit card with a one-time payment, or schedule future payments with AutoPay.
• Keep track of points/miles: View your earnings and redeem rewards in a flash.
• Keep a firm grip on your finances: Estimate monthly payments with the Purchase Planner, and monitor your FICO® Credit Score at no charge.
• Stay safe and secure: If you misplace your card, quickly lock your account to block transactions. You can even let us know about your future travel plans.
• Stay informed with account alerts: Track daily spending, see possible fraudulent activity, view weekly spending snapshots.
• Make purchases, touch-free: Just add your card to your mobile wallet, or use our contactless card feature.

Most of these capabilities are also available on the Barclays iPad and Apple Watch Apps.

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FICO is registered trademark of Fair Isaac Corporation in the United States and other countries.
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