Quality degradation at Barclays US Credit Cards  
Users report higher volume of Quality Issues than usual
35
poor

Barclays US Credit Cards | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-22 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
46%
Android
42 Reports
iOS unitQ Score
iOS User Feedback
54%
iOS
49 Reports
User Feedback
54%
iOS
49 Reports
46%
Android
42 Reports
Barclays US Credit Cards - Latest Quality Issues
Android
Oct 21, 2021
The worst. Does not let open with any information
Android
Oct 21, 2021
I'm getting ready to cancel my card. This app has done nothing but cause me trouble. I HAD automatic payments set up, they magically turned off, I was hit with 2 mo late payment. I then turned it back on, and was just hit with another 2 mo late payment. I have to reset my password every single time I log in because the finger print resets. I use weird passwords knowing that my finger print will get me in. I do not receive notifications to my cell phone to tell me when my payment is due
iOS
Oct 19, 2021
Fraud by this credit card provider
More than once, my confirmed automatic payment setting was deleted by the card provider so my payment was late and they collected late fees and interest. I am now taking action on this bad faith behavior with the FTC and Banking commission.
iOS
Oct 18, 2021
Latest update makes app unusable!
I used to use this app all the time. Now every time I try to use it it crashes if I click on virtually anything! I can see just the main page with my balance and maybe a tutorial page about the app, but if I click to check on anything about my account (detailed balance, rewards, etc), the app just quits! Completely useless!!
iOS
Oct 18, 2021
Worse banking app ever
This app has lot of issues. Current issue- they have bug in their app. After I login, I can't open any tab in this app it directly closes my app. Initially as well the finger touch or face recognition doesn't work. Hire better engineers please.
iOS
Oct 18, 2021
App stopped working
Updated the app a few days ago, was hoping to see maybe a different interface but overall the apps ok. Today I can no longer log into it. Once the app opens after Face ID it shows an ! then closes itself
iOS
Oct 18, 2021
App not functioning
Ever since the most recent app update the main page loads but if you try to click anything else the app force closes, frustrating since I need to make a payment
iOS
Oct 18, 2021
App has been crushing
Seriously? I have been using this app for few years and this is the first time it has been crushing on me to unlock my card. Fix it please
iOS
Oct 18, 2021
Poor excuse for an app
The app now crashes every time I log in. I'm at iOS 14.8, hardly an old version. I'm stuck. Please do better QC. And if you want to contact me for troubleshooting, that would be great.
Barclays US Credit Cards - Product Description
Manage your Barclays US credit card account easily and securely from anywhere – just use our mobile app. Check account balances, view payment and transaction details, lock your card, set up alert notifications, and more.

Plus, you can launch the app with Face ID, Touch ID or your SecurePass Code. You’ve got options.

Here’s a few examples of what you can do with the Barclays US app:

• Monitor your transactions and make payments: Link an external bank account and pay your credit card with a one-time payment, or schedule future payments with AutoPay.
• Keep track of points/miles: View your earnings and redeem rewards in a flash.
• Keep a firm grip on your finances: Estimate monthly payments with the Purchase Planner, and monitor your FICO® Credit Score at no charge.
• Stay safe and secure: If you misplace your card, quickly lock your account to block transactions. You can even let us know about your future travel plans.
• Stay informed with account alerts: Track daily spending, see possible fraudulent activity, view weekly spending snapshots.
• Make purchases, touch-free: Just add your card to your mobile wallet, or use our contactless card feature.

Most of these capabilities are also available on the Barclays iPad and Apple Watch Apps.

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