69
fair

BBVA Spain | Online banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-1 Point Past 7 Days
Category: Finance
Work at BBVA? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at BBVA? Unlock additional insights
Android unitQ Score
Android User Feedback
91%
Android
931 Reports
iOS unitQ Score
iOS User Feedback
9%
iOS
93 Reports
User Feedback
9%
iOS
93 Reports
91%
Android
931 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
Apr 21, 2024
I haven't been able to enter the application for more than two weeks, it tells me that they have an error and they are solving it and so on for more than two weeks, I have to do operations and it is impossible to do a horror
Android
Apr 21, 2024
They have left me without card services, just like that, they only tell me that there is an incident, already 3 hours of incident and I pay a high amount for the management of BBVA,
iOS
Apr 22, 2024
Absolute garbage
No one attends to the customer at BBVA. A virtual assistant tells you that there are several options for contacting, but only gives you one: calling. You call and after a long wait, they tell you that there is no one available to assist you. There have already been several attempts.
Android
Apr 22, 2024
The account balance should not appear unless I want it to appear as the pin and cvc
Android
Apr 23, 2024
It consumes all the battery in my samsung S24, please optimize the app for the latest version of android and samsung, in the background it stays like hours and hours, it happens to many people!! Thank you
Android
Apr 23, 2024
A real disaster. I've been with this bank for a week now and it's already been one of the worst experiences of my life. The app, the office and the ATM. All. I've already requested the cancellation and it's going to be my goal to make sure that no one I know gets an account with this bank because I understand that the end customer is the last priority. Edit 1: the only bank that charges me €5 to download a list of my movements. A real mess.
Android
Apr 23, 2024
It's impossible for me to enter the app because they gave me new passwords everything and they still won't let me in it tells me that denied or connection problems and it can't be I can't use the app
Android
Apr 23, 2024
I change my rating to 1 star. The app is very good for making operations, transfers, checking balance, withdrawing money, etc. But when you have something more complicated, customer service is abysmal. They are all absurd machines or chatbots that NEVER ASK YOU FOR ANYTHING. They just redirect you to the app. I'm only at BBVA because of the mortgage, I'm a captive customer.
Android
Apr 23, 2024
Fees of almost 3 euros for withdrawing money at another ATM, even if it is 10 euros that you withdraw AND for having a card..... Phew... brutal commissions of 40 euros per quarter and like that And in a city of more than 140,000 inhabitants, I have an ATM more than 2 kilometers away and the second closest 4 km away in the next town I don't recommend it Better any other bank
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum.

Start saving and controlling your accounts, even those of your other banks, from a single place.

It has tools that will help you improve your financial health, so you can gradually build your financial cushion.

Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes.

With the Amigo Plan, you will earn money if you invite or are invited to BBVA.

And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12.

OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT!
● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. 
● Activate push notifications to monitor your card movements and payments. 
● Turn your cards on and off from your app and don't worry if you lose them. 
If you have any questions, ask Blue, our virtual assistant. 

ALL THIS AND MORE AWAITS YOU IN THE BBVA APP.
 
MORTGAGES
Discover with our mortgage simulator the amount you could have available to start your future home.
 
BIZUM
Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App.
 
INSURANCE
Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs.

LOANS
Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs.

FREELANCERS, SMES AND COMPANIES:
If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity.

PENSION PLANS
We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone.

CARDS
Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. 
 
AQUA CARD
The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App.

INVESTMENT FUNDS
Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. 

FINANCIAL HEALTH
Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. 

BLUE
It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements.

SECURITY
You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money.
 
DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS?
Send us your comments to bbvabancamovil@bbva.com. 
If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
Want to improve your unitQ Score by 20% within 30 days?
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