Quality degradation at BBVA Spain | Online banking  
Users report higher volume of Quality Issues than usual
44
poor

BBVA Spain | Online banking | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
23%
Android
44 Reports
iOS unitQ Score
iOS User Feedback
77%
iOS
151 Reports
User Feedback
77%
iOS
151 Reports
23%
Android
44 Reports
BBVA Spain | Online banking - Latest Quality Issues
iOS
May 24, 2023
Waste of time if you don't speak Spanish
Although app and website are available in English, it's not possible to open online bank account if you don't speak Spanish. Last step is videocall verification, which can't be done in English. I tried 3 times during the week and even went to branch. No chance.
iOS
May 25, 2023
Interrsed
They charge interest and do not appear in the account but not be able to claim
iOS
May 25, 2023
It does not stop offering insurance and credits without asking for them.
Send messages with simulations of insurance or donations or credit without one asking. It must border on illegality. It's very annoying.
iOS
May 25, 2023
Bunch of THIEFS!!!
I had a free plan but they change it without noticing me and charged me 30€ fees for the trimester. I don't use this account and the balance is almost at zero. I don't see how to fix this issue with the app.
iOS
May 25, 2023
A lot of publi
Garbage full of advertising, they have loaded it long ago with so much advertising, you have to be careful where you touch that you still hire a life policy by mistake, terrible
iOS
May 26, 2023
It has stopped working
The app was always perfect, but all of a sudden I have been a little more than a week that does not allow access, neither with biometrics, nor changing the password or even reinstalling the app; There is a notice of: Service not available temporarily, and so a week and a little ago. Disappointed with not finding or having the solution
iOS
May 27, 2023
Widget
The Widget has me bored, it was never updated I do not know the exact amounts at the moment.
iOS
May 27, 2023
Horrible update
Thanks to the update I can no longer access the app. I thought the worst was the caixa but now BBVA surpasses 🤦 ♀️ it
iOS
May 29, 2023
Too much advertising
To access to see your accounts, 100% of the times you want to log in you have to close a notice that is almost always internal advertising. The developer replies to this post indicating that it can be removed in settings, even knowing that this solution is not viable, since it is a marketing decision instead of a configuration problem.
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum.

Start saving and controlling your accounts, even those of your other banks, from a single place.

It has tools that will help you improve your financial health, so you can gradually build your financial cushion.

In addition, even if you are not a customer, you can also download the app and try out some of the features most valued by our customers.

OPEN YOUR ACCOUNT ONLINE WITHOUT COMMISSIONS AND IN JUST 10 MINUTES
Open your salary or youth account in just a few minutes with a 100% online process. You will be able to consult at a glance the details of your income, receipts, investments, cash withdrawals, etc.
All you need is:
● A good internet connection 
● Your DNI/ NIE

OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT!
● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. 
● Activate push notifications to monitor your card movements and payments. 
● Turn your cards on and off from your app and don't worry if you lose them. 
If you have any questions, ask Blue, our virtual assistant. 

ALL THIS AND MORE AWAITS YOU IN THE BBVA APP.
 
MORTGAGES
Discover with our mortgage simulator the amount you could have available to start your future home.
 
BIZUM
Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App.
 
INSURANCE
Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs.

LOANS
Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs.

FREELANCERS, SMES AND COMPANIES:
If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity.

PENSION PLANS
We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone.

CARDS
Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. 
 
AQUA CARD
The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App.

INVESTMENT FUNDS
Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. 

FINANCIAL HEALTH
Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. 

BLUE
It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements.

SECURITY
You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money.
 
DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS?
Send us your comments to bbvabancamovil@bbva.com. 
If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
Want to improve your unitQ Score by 20% within 30 days?
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