83
good
BBVA Spain | Online banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 30 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
85%
Android
699 Reports
699 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
128 Reports
128 Reports
User Feedback
15%
iOS
128 Reports
128 Reports
85%
Android
699 Reports
699 Reports
BBVA Spain | Online banking - Latest Quality Issues
Android
Mar 5, 2025
Very good in every way, but it always takes a long time to load even if it has the best signal available
Android
Mar 5, 2025
You can't know how much commission you pay, you can't know the day the mortgage is charged. NFC works poorly. Very opaque.
Android
Mar 6, 2025
So far it's been a great app, but since the last update it's been a disaster. You can't operate with meta accounts, problems with bizum... Please fix this.
Android
Mar 6, 2025
I had never noticed. And now that they don't pay my pension, for reasons beyond my control, I have realized that they charge me a ton for overdraft. In other words, the little that they pay me, they keep it for themselves and if you don't eat, it's your problem. And that they told me that I wouldn't pay taxes on this card. At first, it was fine, but now as long as there is money, it's not a problem, but if not, they go overboard a lot. I have to report them, they promise what they don't keep. And they charge twice the same amount, and the overdraft thing has killed me.
Android
Mar 6, 2025
It has been taking a long time to log in for several days or it does not allow you to log in and you have to access it through the web
Android
Mar 6, 2025
I always get an error about the Internet connection and that I have to go to the office, I go and the office doesn't solve it for me either and with another bank that I have it works on the first try, a 0 for this app
iOS
Mar 7, 2025
BBVA is simply bad
Bad service, bad customer service, complicated app, complicated procedures, I completely regret moving my company and my private account to this horrible bank.
Android
Mar 11, 2025
You can't make simple things, that should be intuitive, like repeating you regular transactions
iOS
Mar 13, 2025
Proceso de cancelación infame
NO os descarguéis la app a menos que queráis ser clientes y tener cuenta por mucho tiempo. El proceso de cancelación de cuenta es horrible. Acabas teniendo que llamar a At. Al cliente para que luego te pidan ir a una oficina a cerrarlo todo. Ninguna facilidad
BBVA Spain | Online banking - Product Description
With the BBVA App you can make your transactions and manage your finances easily and intuitively, as well as send and receive money with Bizum. Start saving and controlling your accounts, even those of your other banks, from a single place. It has tools that will help you improve your financial health, so you can gradually build your financial cushion. Not a customer? Download the app and try it without obligation or open your Online Account without commissions in just 10 minutes. With the Amigo Plan, you will earn money if you invite or are invited to BBVA. And if you have children, you can open their Online Account. They will have a card and app adapted with Bizum from the age of 12. OPERATE FROM YOUR ONLINE BANKING WHENEVER YOU WANT! ● Improve your financial health month by month and reach your savings goals: save money with less effort, plan your retirement and make the most of your savings with BBVA Mutual Funds. ● Activate push notifications to monitor your card movements and payments. ● Turn your cards on and off from your app and don't worry if you lose them. If you have any questions, ask Blue, our virtual assistant. ALL THIS AND MORE AWAITS YOU IN THE BBVA APP. MORTGAGES Discover with our mortgage simulator the amount you could have available to start your future home. BIZUM Send and receive money instantly. All you need to do is give your phone number or know the recipient's number. In addition, you can now use Bizum to pay at online merchants easily and securely from the App. INSURANCE Choose and manage your car, home, health or life insurance. Find the information you need to find the type of insurance that fits your needs. LOANS Apply for your personal loan without leaving your app. You will have all the information you need to find and contract the loan that best suits your needs. FREELANCERS, SMES AND COMPANIES: If you are self-employed, have an SME or manage an SME, from your BBVA App you can keep track of your operations and request financing for your daily activity. PENSION PLANS We will help you choose the pension plan that best suits your age and investment profile. You can make contributions and transfers from your cell phone. CARDS Check your transactions and operate with your credit, debit and prepaid cards. And if you lose them, you can turn them on and off from the app to protect your money. AQUA CARD The most revolutionary card on the market. No printed numbers and a dynamic CVV that changes for each online purchase, making your payments more secure. When you need it, you can check your numbering and get your CVV from your App. INVESTMENT FUNDS Find the investment funds that best suit your profile and objectives. You can also make contributions and transfers. We will help you manage your funds to get a return on your savings. FINANCIAL HEALTH Take a look every day at the graphs that will show you the state of your accounts, keep track of expenses and income to save easily and get your financial cushion. BLUE It is BBVA's virtual assistant. It allows you to consult the movements you have made, helps you in your daily management and solves any doubt related to your account. You can talk to it, for example, to consult your movements. SECURITY You have biometric access to the BBVA app to protect access to the private area. In addition, we will give you advice and information on cybersecurity so you can protect your data and your money. DO YOU HAVE ANY QUESTIONS OR SUGGESTIONS? Send us your comments to bbvabancamovil@bbva.com. If your terminal is not compatible, you can use the BBVA Mobile Banking web service by accessing bbva.es from your browser.
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