Quality degradation at BECU  
Users report higher volume of Quality Issues than usual
66
poor

BECU | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-14 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
79 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
24 Reports
User Feedback
23%
iOS
24 Reports
77%
Android
79 Reports
BECU - Latest Quality Issues
Android
Nov 23, 2022
Unable to sign in as I have a landline phone but the app doesn't send me the verification code to it and requires a cell phone but I can't afford it too.
Android
Nov 23, 2022
Worse bank there is. Monthly loan payments waste hours of my time dealing with agents, because BECU steals my money if i dont make payments days or day of payment. And then i got to call someone to get MY money back, so i can then pay my loan. And when i do pay it in advance it doesn't show it as paid. Quit trying to steal money BECU!!
iOS
Nov 24, 2022
No longer works
As of last week, the app will no longer allow me to log in. I am presented with what appears to be an authentication error. However, when I use the same credentials to log in from a web browser, they work just fine.
iOS
Nov 28, 2022
Working ok until the last update
I'm using iOS 16.1.1 on an 13 Mini and the app was working great until the last update. It keeps crashing after logging in even after reinstalling the app.
iOS
Nov 28, 2022
Great but needs a fix!
The functions on this app are fantastic but lately it has become totally unstable! I can only get a few clicks in before it spontaneously exits out and I have to restart it
iOS
Nov 28, 2022
Crashing? :/
I'm not sure why but the app keeps crashing :( It's usually so reliable but the past few days I can't open the app just once, I have to open it like 5 times to get anything done
iOS
Nov 29, 2022
Unusable. Crashes on every load
The app crashes on every load. Tried uninstalling and reinstalling. Switching from WiFi to cellular network and back. Restarting phone. It's been doing this for weeks. I just had to delete it and use the website. I was on version 11.2 of BECU app. Latest iOS on an iPhone 11 Pro Max.
iOS
Nov 29, 2022
App crashes
App worked great until iOS 16.1.1 update. Now it crashes right after log in.
Android
Nov 30, 2022
Cheque deposit is the worst,the sensor is not sensitive enough.you need so many takes for it to finally capture
BECU - Product Description
Manage your finances in the palm of your hand: BECU’s app is designed to bring budgeting to your phone. Use the unique features to view not only your BECU accounts but also your credit cards, bank accounts and loans held elsewhere. The colorful, friendly design helps you track spending, review outstanding balances and expenses. The updated app also allows easy everyday banking. From transferring funds to locating ATMs and the ever popular mobile check deposit feature, it’s your money, simplified.

BECU App Features and Benefits:

•	Combine and view your BECU and non-BECU financial accounts in one place
•	Budget based on your spending, income, debt and expense history
•	Locate the nearest BECU, ATM or shared branching partner credit union 
•	Transfer funds
•	Deposit checks
•	View accounts
•	Pay bills and view payees
•	Review Alerts
•	Updated design and expansive user experience
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