64
fair
BECU | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
81%
Android
55 Reports
55 Reports
iOS unitQ Score
iOS User Feedback
19%
iOS
13 Reports
13 Reports
User Feedback
19%
iOS
13 Reports
13 Reports
81%
Android
55 Reports
55 Reports
BECU - Latest Quality Issues
Android
Sep 6, 2024
Set up a bank account with BECU over a week ago and still can not set up online banking. Says my info dosen't match there records so I'm about to tell them to forget it.
Android
Sep 9, 2024
This is a trash bank. These idiots will shut your card off on the weekend and not have anyone that can help you until the weekdays... It is Overkill and absolutely embarrassing Trying to buy things at stores and then get declined... I am changing Banks immediately
Android
Sep 10, 2024
This is the worst app on my phone! I have been trying for 3 days to deposit a check. It keeps saying authentication failed, but I can log on to becu online with the same information with no problem! But you can't deposit a check on that site. This happens on a regular basis. I disabled my vpn and that didn't help. I am so frustrated by this. Now I have to drive 10 miles to deposit the check at an ATM.
Android
Sep 10, 2024
Giving me more problems than solutions. Kept locking my card, not unpausing my card despite labeling it as active, doesn't let me log in at all some days (meaning I lose access to pausing/unpausing my card, the messenger access, the ability to transfer money to/from savings and checking, ability to see what's in my account/what is coming out). Don't recommend.
Android
Sep 10, 2024
Always shows "slow connection" on any network or Wi-Fi. Very slow app while syncing. Needs a detail running ledger on account balances. Have greyed out pending purchases from years ago still not disappearing from app.
Android
Sep 10, 2024
App has been down for hours. Called customer service for help. Had to hang up after 33 minutes. No help. These outages are too frequent. Go to another bank. You can do better elsewhere.
Android
Sep 12, 2024
There are many things you can't do within the app which you must still do on the website for some reason. Examples: creating/updating recurring payments, seeing your own account numbers (for those of us who don't have them memorized) and etc.
Android
Sep 14, 2024
Unlike other banking apps, it doesn't show you've made a payment & have no payment due. You make a payment, it notifies you 4 days later you owe a payment, you go into the app and check, and it doesn't show 'no payment due', it just says your due date is in 7 days. And you've already paid! Then you have to wait on hold for 30 min bc you know they'll fine you since pay day isn't until a week after the due date. Other banks are CLEAR you've paid. Isn't Boeing full of engineers?
iOS
Sep 15, 2024
Last two months constantly down
Been with BECU for 16 years now. The app was fine (not good but use able) last year but these last couple months there's a 60 percent chance you can't use it. Apps always down for mobile banking and calling them is cheeks. Good luck.
BECU - Product Description
Manage your finances in the palm of your hand: BECU’s app is designed to bring budgeting to your phone. Use the unique features to view not only your BECU accounts but also your credit cards, bank accounts and loans held elsewhere. The colorful, friendly design helps you track spending, review outstanding balances and expenses. The updated app also allows easy everyday banking. From transferring funds to locating ATMs and the ever popular mobile check deposit feature, it’s your money, simplified. BECU App Features and Benefits: • Combine and view your BECU and non-BECU financial accounts in one place • Budget based on your spending, income, debt and expense history • Locate the nearest BECU, ATM or shared branching partner credit union • Transfer funds • Deposit checks • View accounts • Pay bills and view payees • Review Alerts • Updated design and expansive user experience
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