66
poor

BECU | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-3 Points Past 7 Days
Category: Finance
Work at BECU? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at BECU? Unlock additional insights
Android unitQ Score
Android User Feedback
92%
Android
223 Reports
iOS unitQ Score
iOS User Feedback
8%
iOS
20 Reports
User Feedback
8%
iOS
20 Reports
92%
Android
223 Reports
BECU - Latest Quality Issues
Android
Jun 30, 2022
Absolutely terrible nothing works like the website you can't check your balance properly because half of things don't post on the app and whenever you try to pay an account there's no option for regular payment or one time payment so it screws you
iOS
Jun 28, 2022
Always authentication fail
I’ve changed my password probably 10 times, I know I’m putting the right password and it doesn’t let me in. I’m tired of changing my password. Why does it always do this? So irritating
Android
Jun 26, 2022
Problems with app keeping up with the withdrawals on a daily basis. On their website it's fine, on phone app not so much.
Android
Jun 26, 2022
**Another update** Terrible terrible terrible. Now I have to search for a category when there used to be a drop down. Quit breaking things that were working. Lose a star. **Update** Again with an update that is confusing and unnecessary to the customer. The look is terrible and makes no sense. Another star lost..This app no longer works. It's been down all week. It was good but now useless.///
iOS
Jun 25, 2022
Dangerously Problematic
Over the last several months, account information has become inaccurate/missing. Transactions that have cleared do not appear, and available balance information is often incorrect. This leads to account mismanagement, overdrafts, unnecessary transfers, etc. BECU has known about these discrepancies for months and yet still nothing has been corrected. Until these issues are resolved I recommend staying away from this app. Stick to the web-based online banking.
iOS
Jun 25, 2022
Messenger does not work
I am unable to see anything typed by myself of the agent in messenger. Not very useful. But notifications do roll in…
iOS
Jun 24, 2022
Crashing in latest version
Can’t look at transaction history without it crashing 30 seconds later.
Android
Jun 24, 2022
Not all my transactions are listed. None on the transactions are listed on the the correct date. I'll deposit on the 15th, but it's posted for the 5th. Not very helpful. Thanks BECU 👎
Android
Jun 23, 2022
Last few times I've tried to log in I get an authentication credentials error on app. I can log into mobile website worked fine with identical username and password. Usually app works great
BECU - Product Description
Manage your finances in the palm of your hand: BECU’s app is designed to bring budgeting to your phone. Use the unique features to view not only your BECU accounts but also your credit cards, bank accounts and loans held elsewhere. The colorful, friendly design helps you track spending, review outstanding balances and expenses. The updated app also allows easy everyday banking. From transferring funds to locating ATMs and the ever popular mobile check deposit feature, it’s your money, simplified.

BECU App Features and Benefits:

•	Combine and view your BECU and non-BECU financial accounts in one place
•	Budget based on your spending, income, debt and expense history
•	Locate the nearest BECU, ATM or shared branching partner credit union 
•	Transfer funds
•	Deposit checks
•	View accounts
•	Pay bills and view payees
•	Review Alerts
•	Updated design and expansive user experience
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners