Quality degradation at BECU  
Users report higher volume of Quality Issues than usual
74
fair

BECU | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
77%
Android
111 Reports
iOS unitQ Score
iOS User Feedback
23%
iOS
33 Reports
User Feedback
23%
iOS
33 Reports
77%
Android
111 Reports
BECU - Latest Quality Issues
iOS
Oct 20, 2021
Does not show account IDs for your accounts
Missing or unintuitive lookup for account numbers. Going to have to go to the desktop site each time I need to get my account ID.
Android
Oct 20, 2021
Used easily for years but recently every single time I go to log in it unchecks the face unlock bottom, denies my password, and locks me out of my account, without failure, I can now only access my back account whenever I have the time and energy to call them and have them reset my password, it's an absolute nightmare that has me on the edge of changing banks if it goes unfixed for much longer
Android
Oct 20, 2021
They JUST changed business banking (down for 4 days) and now the app doesn't work. have had to log in MULTIPLE times and change password every. single. time. I HATE keybank and even THEY were better
Android
Oct 18, 2021
Worst mobile banking experience ever. Unable to access my account information for no reason, at the most inconvenient times. Very frustrating. This app continues to be a disappointing and unreliable mess. It will work fine, until it doesn't. Becu needs to facilitate regular maintenance for their app, because clearly they don't.
iOS
Oct 16, 2021
"slow connection" "unable to sync" CONSTANTLY NOW!
"slow connection" "unable to sync" CONSTANTLY NOW! doesn't matter if my connection is rock solid or not because it's the app and /or becu's garbage network that is the problem now. This app is pretty terrible and becu has really gone downhill in how they "secure" your account and money so much so that under the certain "circumstances" you can literally get locked out of your own money! now this is a problem in the banking industry in general today but becu had and used to be better than that. no more. now they can and have locked myself and others out of their own accounts when THEY deem it "necessary. it's always a ridiculous excuse or reason but they still do it. and this APP has made it all the more worse to work with. facts.
Android
Oct 16, 2021
Business banking has become increasingly inconvenient. Can't access my account online for 3 days right now
iOS
Oct 16, 2021
Please fix
Have to put in a texted code every time I log in so annoying.
Android
Oct 15, 2021
Keeps making me have to try and change my password
Android
Oct 14, 2021
Infuriating, buggy app. I spent hours meticulously categorizing my transactions in an effort to understand my spending... only for the buggy app to inexplicably set a new categorization "rule" that automatically back-propagates all the way to the beginning of the history to put all my credit card transactions in the same category. That's time I'll never get back. Also - there's no way to back the information up to prepare for this situation.
BECU - Product Description
Manage your finances in the palm of your hand: BECU’s app is designed to bring budgeting to your phone. Use the unique features to view not only your BECU accounts but also your credit cards, bank accounts and loans held elsewhere. The colorful, friendly design helps you track spending, review outstanding balances and expenses. The updated app also allows easy everyday banking. From transferring funds to locating ATMs and the ever popular mobile check deposit feature, it’s your money, simplified.

BECU App Features and Benefits:

•	Combine and view your BECU and non-BECU financial accounts in one place
•	Budget based on your spending, income, debt and expense history
•	Locate the nearest BECU, ATM or shared branching partner credit union 
•	Transfer funds
•	Deposit checks
•	View accounts
•	Pay bills and view payees
•	Review Alerts
•	Updated design and expansive user experience
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