77
good
BetterHelp - Online Counseling unitQ Score
30 Day Average as of May 21, 2025
4 point score increase in the last 30 days
What’s unitQ Score?
unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
Feedback sources:
Apps Store
Google Play
30-Day Trend
poor
fair
good
epic
Android unitQ Score
iOS unitQ Score
User Feedback
71%
iOS
176 Reports
29%
Android
71 Reports
About BetterHelp - Online Counseling
What is BetterHelp - Online Counseling?
BetterHelp - Online Counseling is an app that connects users with licensed therapists for professional mental health support through online messaging, video, or phone calls. It provides a flexible and convenient way for individuals to seek help and improve their emotional well-being from the comfort of their homes.
Is BetterHelp - Online Counseling safe?
BetterHelp is a popular online counseling app, but it raises safety concerns for users, especially younger audiences. A significant issue is its privacy practices, as the FTC fined BetterHelp for sharing sensitive user data with advertisers without consent. Additionally, the quality and oversight of therapists have been criticized, which can lead to users receiving inadequate care or being mismatched with unsuitable providers.
Who owns BetterHelp - Online Counseling app?
The BetterHelp - Online Counseling app is owned by Teladoc Health, Inc., which is a telemedicine and healthcare company. This acquisition took place in 2015, allowing BetterHelp to maintain its service and brand name.
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