Quality degradation at Binance.US - Bitcoin & Crypto  
Users report higher volume of Quality Issues than usual
22
poor

Binance.US - Bitcoin & Crypto | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Good
 
Epic
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Android unitQ Score
Android User Feedback
54%
Android
161 Reports
iOS unitQ Score
iOS User Feedback
46%
iOS
136 Reports
User Feedback
46%
iOS
136 Reports
54%
Android
161 Reports
Binance.US - Bitcoin & Crypto - Latest Quality Issues
Android
Jan 19, 2022
I've been using the mobile app for a year now with no issue then for some reason it logged me out today and I'm unable to log back in. I keep getting a message there's an issue with my email or password. They're both right but it won't log me in. I can log in on the desktop buy not the mobile app. I sent in a bug report and so far have gotten no response. Customer service really needs improvement. I did a ticket 4 months ago for another issue and still have not heard back.
Android
Jan 19, 2022
It's almost 2 months that my KYC verification is pending. I have submitted my documents two times already and still no response from the support even though I email them every week. They've basically locked all my crypto from being transferred and they are not responding.
iOS
Jan 18, 2022
Bugs are ridiculously annoying
This app is so buggy. I've been using it for months, but got logged out all of a sudden. I verify my account and I was asked to read and accept updated use of terms and policy before being permitted to use the app. First red flag is that these terms are dated April 26, 2021. I scroll through the pages and try to accept the terms, but the link is dead and I can't complete the process; meaning I can't use the app. Restarted my phone, logged in and out multiple times, with no change. This is extremely annoying. Please fix your app
Android
Jan 18, 2022
So, I got the app, set it up and then it asks for proof of residence. I sent 2 photos with all the required info easily visible. Finally asks me to send a pdf of my bank statement. Full stop, but that seems like a scam to me. Either this company needs to pull its act together or it's going to fail with silly things like this.
Android
Jan 18, 2022
Cant log onto BinanceUS app android? Anyone has the same problem? Jan 18, 22
Android
Jan 18, 2022
The App logout Aout I want login and I can't. then locked my account. I am sure the right password and username I'am using same pohane. I invest more 1k
Android
Jan 18, 2022
I've been using this since late September 2021 without issues. Like most ppl, verification took 1-2 weeks. Also like most ppl, i had issues for weeks connecting my bank. Altho, I think the issue was I had to call my bank & give binance permission (I did this but it MAY have been for kraken, not binance.us). Once bank was connected, app has worked flawlessly in all of its functions (surprise).. until today. I made 4-5 deposits in the past few days. I think they locked my acc now. STRESSING NOW:'[
iOS
Jan 17, 2022
Transfer issues
Withdrawing harmony coin it jypted me $20 out of my funds when the sell order is $20 more then is gave me in return.
Android
Jan 17, 2022
In Oct 2021, dwnld this app, my nightmare began. Jumped thru many hoops to verify ID, got in after 1 wk, bought some Shib. During my 3rd dep of $400, my AC got frozen, all my Shibs were gone, portfolio was blank, and they still withdrew my $400. Lost total $1400. Put in support ticket and got a rude email reply 3 wks later only to tell me that it's my fault bc I disabled AC myself, instructs me to make a selfie video claiming my AC got hack, never heard back again. Thieves, scam...stay away!
Binance.US - Bitcoin & Crypto - Product Description
Welcome to America’s home for cryptocurrency trading! Trade over 50 cryptocurrencies with low trading fees including Bitcoin, Ethereum, VeChain, ChainLink, Litecoin and more, directly with your bank account.


BUY AND SELL CRYPTO
Buy Bitcoin, Ethereum, Cardano, Tezos, ChainLink, and more with USD. Link your bank account, add a debit card, or use wire transfer to buy and sell crypto instantly.

WIDEST SELECTION OF SUPPORTED ASSETS
Choose from 50+ supported cryptocurrencies and trade with 100+ trading pairs.

TOP-CLASS SECURITY
Security is the highest priority for us when it comes to safeguarding your funds. Store your crypto safely with the Binance.US app.

SECURE CRYPTO WALLET
Keep your crypto safe and access your funds seamlessly with the Binance.US multi-crypto wallet. USD deposits are protected by FDIC insurance.

INSTANT PRICE ALERTS
Discover more buying opportunities. Set price alerts with a single tap to stay up to date on the latest prices and trends.

EASY FOR BEGINNERS AND PROS
New to crypto? Our Binance.US app’s design keeps it simple and enables access advanced trading features, all in one place.

24/7 DEDICATED CUSTOMER SUPPORT
We’re always here to help, whether you’re a longtime user or just getting started.
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