Quality degradation at brightwheel: Child Care App  
Users report higher volume of Quality Issues than usual
86
good

brightwheel: Child Care App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-6 Points Past 7 Days
Category: Education
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
95%
Android
56 Reports
iOS unitQ Score
iOS User Feedback
5%
iOS
3 Reports
User Feedback
5%
iOS
3 Reports
95%
Android
56 Reports
brightwheel: Child Care App - Latest Quality Issues
Android
Mar 15, 2024
Good app, wish it gave notifications when we get a message from the school, or when a new event shows on the timeline.
Android
Mar 15, 2024
Brightwheel app changes my keyboard layout every time I use the app. I contacted support and shared detailed information on how to reproduce the bug, and I was told they do not have a solution for me and that I should share my fee back via a form. I have chosen that until this bug is fixed, I will be leaving my feedback here in the form of a 1 star review as well. It is annoying that this app changes what keyboard I have active every time I use the app.
iOS
Mar 18, 2024
IPAD
Great app overall. Can we have it so we can view on ipad on landscape mode? I have mine with a keyboard and everytime i want to use the app i have to remove keyboard because it switches to portrait mode.
iOS
Mar 20, 2024
Not getting push notifications despite it being turned on
Not happy at all with this app that I'm missing getting notifications right away from the app. Dont like that i have to login to see anything. Push notifications settings are turned on in both the app & my phone's settings. Hoping an in person tech will be of help as for now I was chatting with a chatbox. Great service to talk to a bot.
Android
Apr 1, 2024
It would have been nice to be able to see the messages in the notification bar, instead of having to open the app to see the message every time.
iOS
Apr 2, 2024
Not reliable
Brightwheel is a good app when I worked as a teacher. I decided to use this provider which unfortunately the website to add my client is giving me errors and it's not working. I am having a hard time to connect with someone to help me and there's no phone number to call. They charge me $20 for this month and there's no refund and I cannot even use the app, so I wouldn't recommend
iOS
Apr 9, 2024
App needs improvement
Videos will not play audio , suggest microphone option as most users use silent mode on their phone. -Better navigation and Ux is needed for media on this app. Swipe thru media would be nice
iOS
Apr 10, 2024
Video audio not working
With the new update of the app the sound for videos is not working. The old version of the app has the sound working for videos. If you want to hear sound on the videos don't update the app.
Android
Apr 21, 2024
SLOW to notify
brightwheel: Child Care App - Product Description
Brightwheel is the #1 software solution for preschools, child care providers, camps, and after school programs.

Brightwheel is the only app that integrates everything you need: sign in/out, messaging, learning assessments, daily sheet reports, photos, videos, calendars, scheduling, attendance, online bill pay for parents, and much more.

 Brightwheel lets you manage your center, streamline workflows, and engage with parents, so you can save time and money, make life easier for your staff, and improvement satisfaction for your parents.

 Join tens of thousands of preschools, child care centers, and daycare programs across the globe that have fallen in love with brightwheel!

 PRESCHOOLS / CHILD CARE / DAYCARE / CAMPS: Manage your students and classrooms, track attendance, schedule, and room ratios, share photos and videos, assess learning milestones, communicate with parents, send paperless invoices and payments, review daily sheets, and manage staff. Brightwheel is your all-in-one preschool and child care management app!

 PARENTS: Engage in your child’s day with a real-time feed of photos, videos, schedules, reminders, and updates. Use brightwheel’s digital check-in to securely sign in and out, pay tuition online, and even invite grandparents, nannies, and friends to join in the fun!

 Features include:

• Central Database: Store everything related to kids and families in one secure place.

• Student Check-In: Multiple digital check-in options available including digital signatures, 4 digit check-in codes, and a kiosk mode - all aligned with child care licensing requirements.

• Staff Check-In & Ratios: Make administrative tasks easier by managing staff check-in to see your ratios across all your rooms in real time.

• Attendance: Easily log attendance and absences for your school-age students, infants, and toddlers. Use our attendance tracking system to keep track of your toddlers.

• Photo and video sharing: Snap photos, record videos and tag students with one click. Automatically saved to your account and shared with parents (with no extra work!).

• Daily Sheet Reports & Schedules: Log naps, meals, bathroom, and other activities. Parents get a feed and daily summary. Daily sheet reports are a breeze with brightwheel.

• Assessment & Observations: Make note of progress, achievements, and activities with pre-loaded state standards and a DRDP tool. Share with parents or privately amongst teachers.

• Student Feed: Parents get a personalized feed throughout the day. Save time – no more paper tracking sheets or sending individual photos.

• Parent Communication: Manage parent communication from one central hub (notices, calls, texts, etc.).

• Calendar: Share schedules, events, holidays, and important dates with both families and staff.

• Paperless Billing: Seamless electronic billing and payments for tuition and fees. Use brightwheel for all your child care accounting needs.

• Reporting: Detailed reports of every brightwheel feature for billing and licensing requirements.

• Seamless Sync: Brightwheel stays up to date across all phones and tablets – so teachers can use their own device or a school device.

• Web Portal: Easy management and great functionality available on the web, too.

• Affordable. Both free and premium plans available to fit your needs.

And... much more coming! Brightwheel is the #1 early education platform for preschools, child care providers, and daycares, and we’re always committed to innovation with frequent improvements and new features.
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