Quality degradation at bunq  
Users report higher volume of Quality Issues than usual

bunq | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
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Android unitQ Score
Android User Feedback
110 Reports
iOS unitQ Score
iOS User Feedback
67 Reports
User Feedback
67 Reports
110 Reports
bunq - Latest Quality Issues
Dec 4, 2022
ID Verification
Sent my “Verification ID” one week ago and they still have not got back to me , don't bother yourself with this app
Dec 4, 2022
More like Bank of the Hopeless. There are so many bugs and every time they patch one bug, new issues are introduced. And this isn't a recent phenomenon, it has been so for years. How difficulty can it be to build something trivial as a banking app. Maybe they should focus on being an actual online bank instead of introducing al these useless features about trees and what not. No one cares about how many trees have been planted if basic features are often broken. The signup process is a nightmare
Dec 4, 2022
Opening an account takes far too long
Advertise with 5 minutes but I myself already wait 2400 minutes. Bad intention bunq, very bad. And your support is slow.
Dec 4, 2022
I am totally disappointed with this bank. Firts know I want a phone number or email address because i will not go through the app and having to explain my problem again and again. I have talked to at least 10 different agents in 45 days asking to have back in my account some money that was held by error. No one has an answer and the money is still shown as held and I still haven't ger ir back.
Dec 4, 2022
So you're paying me far more interest now than the traditional banks? ... What about the Consors, Renault etc? Or are they not traditional? Yes, they have a limited maturity but pay far more than you and in a few months the interest rates will not be lower if there is still talk about a slowdown of the increase at the Zantralbanken. Is this a serious way to lure me with such a bad announcement? Probably branches need to tradition hmm? Top comparison
Dec 4, 2022
UX of 3 times nothing!
Account opened within 6 minutes. Cancelled within 15min. New bank, so you expect user-friendliness from app. Opposite! Seems almost intentional to make app as unclear as possible. Within Bunq they have never heard of Customer Journeys. Really terrible this.
Dec 4, 2022
Because of my job I change my smartphone several times a month. The new identity verification is a disaster. I'm going back to Revolut. Much less restrictive with the new devices.
Dec 5, 2022
App is absolutely awful, locks you out of your account randomly and then freezes entirely when you try and unlock. Customer service is absolutely dreadful with pathetic response times and scripted answers that cause the reps to malfunction when you ask a question that isn't scripted. I wanted to use this app to house my savings after my Irish Bank closed down but I've had my account frozen more times than a Russian oligarch despite providing; copies of passport, copies of payslips & fingerprints
Dec 5, 2022
Price that changes far too often, complex interface, and zero support in French
bunq - Product Description
We are bunq
We exist to challenge what banking is and can be for you, to break free from the status quo. Together we built a fully mobile banking app that gives you power over your money. At the end of the day, it's about making life easy so you can save time, save money and save CO2. We are as ambitious as we are mindful, wanting to leave your positive mark on the world. 

Banking-to-go: the features of our beautiful mobile banking app

- Loyalty Cards - Never worry about bringing dozens of loyalty cards with you. Simply add them to the app and have full access anytime, anywhere.
- Multiple Sub-Accounts - Budgeting for groceries? Bills? New car? Doesn't matter. Set up a bank account for all your needs in seconds. 
- Apple Pay - Safe and fast online payments in millions of places, on sites, in apps and in stores using your bunq card with Apple Pay. 
- Real-time account activity push notifications, the evolution of online banking
- TransferWise - Safe online payments: send money to 39 supported currencies and always get the real exchange rate. Saving you money with no hidden fees.
- Insights - Automatically categorize all outgoing payments. By knowing where your money goes, you can easily put up to 10% into your savings account without any effort.
- Budgets - Easily setup a monthly budget and fully customize it by choosing your starting date and include/exclude as many accounts as you like.
- Freedom of Choice - The only bank in the world that lets you decide how your money gets invested.
- bunq.me - Always get your money back in the easiest way. Simply send your personal payment link and let the money flow in!

Our subscriptions
Easy Bank - The bank account you set up in just 5 minutes.
Easy Money - The bank account that helps you save time, money and CO2.
Easy Green - The bank account with amazing features and benefits, and to effortlessly make the world a greener place at the same time

Why join bunq?
Without any effort, you can become CO2 free in less than 2 years. 
We'll plant a tree for every 100 Euro spent with any of your bunq debit or credit cards.
- Together, we planted over 2 million trees to date. That offsets 680,237 round trips flights from Paris to NYC
- Show everyone how close you are to becoming CO2 free with our new Easy Green widget! You can add this to your website or blog in seconds
- Now your bestie can also plant a tree for every €100 spent with their bunq cards.

Budgeting made easy and fun
- Budgeting for groceries? Bills? New car? Doesn't matter. Open multiple sub-accounts for all your needs, in seconds
- Easily set up a monthly budget and fully customize it by choosing your starting date and include/exclude as many accounts as you like
- Always be in control of your money by sorting incoming payments the way you want: in amounts or percentages, the choice is yours
- A savings account that does the job automatically by having all your payments rounded up to the next Euro. 

The bank that speaks your language

Your money is fully insured
Thanks to our European banking permit your money is fully insured, up to €100,000. We apply rigorous safety measures and are tested and audited to the highest standards. Your safety is our highest concern.

Your privacy is guaranteed
We guard your privacy as if it’s our own. We will never sell your data to anyone. Your transaction data is stored in Germany, a country that values your privacy as much as we do."

bunq has been featured internationally by publications like Forbes, Wired, Business Insider, TechCrunch, Silicon Canals and many more. bunq is the first challenger bank to be included in the Dutch Fair Finance Guide (2020 edition), with an all-time high score for any newcomer.
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