Quality degradation at bunq  
Users report higher volume of Quality Issues than usual
59
poor

bunq | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
82%
Android
186 Reports
iOS unitQ Score
iOS User Feedback
18%
iOS
42 Reports
User Feedback
18%
iOS
42 Reports
82%
Android
186 Reports
bunq - Latest Quality Issues
iOS
Oct 20, 2021
It's getting worse and worse that's a shame
I can't find things anywhere anymore even changing the name of the bill costs me 20 hoops I was an absolute fan but now not so bad anymore I'm now going to see what the alternatives are I'm going crazy about it there are no alternative via the browser or anything else that I can access somewhere it's actually just become dramatic very unfortunate because I was an absolute fan. I also can't find under what name all bank numbers are now terribly unfortunate
iOS
Oct 20, 2021
A bank for every case! Not always...
I have been a bunq customer for a long time now. The individual possibilities of card assignment up to the dual PIN as well as budgeting via sub-accounts are just a few of the unconventional solutions of a more than contemporary bank. Only the merchant problem of a reserved payment is annoying if a new card assignment has been selected between the reservation and the actual debit and a reserved payment is not automatically refunded after one day. Some merchant systems only retrieve the reserved amount via the card number and not via the transaction number. If the card number has been reassigned between the reservation and the actual debit, it is annoying if the sub-account now assigned does not have the cover or if it does, the booking is then on the wrong budget account. For me, a higher sum had been reserved by the dealer when ordering a laptop. Since the reservation was not automatically refunded after one day, I assumed a successful payment. After 2 weeks, the dealer tried to collect the amount supposedly reserved from his point of view before delivery. He did this via the card number. However, since this was now assigned to another budget account and this account could not cover the amount, the posting burst. But even if I had deposited the right sub-account at this time, the payment would have burst. The money reserved at the beginning of Bunq was "gone". But what leads to absolute chaos is the debiting of the reserved payment. Here, contrary to one's own statement, is not automatically booked back after one day. You have to, and this was the only hint from the support, manually submit a chargeback request for the amount collected. But how are you supposed to know that... I have already had a very detailed conversation with the support here. Unfortunately, there was no solution. It was replied to my review today — and very roughly again only pointed out the manual refund.... Therefore star print Hello! That I can manually initiate a refund is crystal clear to me. But their promise in the app was, and I quote: "The payment has been reserved, but the merchant has not yet collected the money. If they don't collect it within a day, we'll automatically refund it to you." Should I now look through all payments made to initiate refunds where Bunq wanted to do it automatically? Since I come to all the checking of my payments to nothing more! I hope it is someone from the development team so gracious to understand what is promised in their own app.
Android
Oct 20, 2021
Last update ruined the UX. One of my accounts does not fit in the list, so I can't see the balance. And now, after this update, I need 3 tabs to blur the balances, whilst it was a single tab before. This comes after they removed joint accounts. I can continue, but I don't like to be so negative. Looking forward to find an alternative. Update: it got worse, they removed tap&pay
iOS
Oct 20, 2021
Waste of time / Toy app
I spent 1h to onboard just to get my request refused for bogus reasons. The mobile app is also not great and the only way to use the account.
Android
Oct 20, 2021
If you look at the bank, this is cool but the online identification is garbage, 3 times "technical error" will re-evaluate if I finally get it
Android
Oct 19, 2021
Currently bad with refund requests when something is not delivered. I now have 300€ at 3 different companies. First pay 50€ to get 50€ back. In short, nothing comes back. Very poor 👎🏽
Android
Oct 19, 2021
Dief
iOS
Oct 18, 2021
A bank for every case! Not always...
I have been a bunq customer for a long time now. The individual possibilities of card assignment up to the dual PIN as well as budgeting via sub-accounts are just a few of the unconventional solutions of a more than contemporary bank. Only the merchant problem of a reserved payment is annoying if a new card assignment has been selected between the reservation and the actual debit and a reserved payment is not automatically refunded after one day. Some merchant systems only retrieve the reserved amount via the card number and not via the transaction number. If the card number has been reassigned between the reservation and the actual debit, it is annoying if the sub-account now assigned does not have the cover or if it does, the booking is then on the wrong budget account. For me, a higher sum had been reserved by the dealer when ordering a laptop. Since the reservation was not automatically refunded after one day, I assumed a successful payment. After 2 weeks, the dealer tried to collect the amount supposedly reserved from his point of view before delivery. He did this via the card number. However, since this was now assigned to another budget account and this account could not cover the amount, the posting burst. But even if I had deposited the right sub-account at this time, the payment would have burst. The money reserved at the beginning of Bunq was "gone". But what leads to absolute chaos is the debiting of the reserved payment. Here, contrary to one's own statement, is not automatically booked back after one day. You have to, and this was the only hint from the support, manually submit a chargeback request for the amount collected. But how are you supposed to know that... I have already had a very detailed conversation with the support here. Unfortunately, there was no solution.
iOS
Oct 17, 2021
Expensive
I can't close my account. I want to close my account because it's is very expensive
bunq - Product Description
We are bunq
We exist to challenge what banking is and can be for you, to break free from the status quo. Together we built a fully mobile banking app that gives you power over your money. At the end of the day, it's about making life easy so you can save time, save money and save CO2. We are as ambitious as we are mindful, wanting to leave your positive mark on the world. 

Banking-to-go: the features of our beautiful mobile banking app

- Loyalty Cards - Never worry about bringing dozens of loyalty cards with you. Simply add them to the app and have full access anytime, anywhere.
- Multiple Sub-Accounts - Budgeting for groceries? Bills? New car? Doesn't matter. Set up a bank account for all your needs in seconds. 
- Apple Pay - Safe and fast online payments in millions of places, on sites, in apps and in stores using your bunq card with Apple Pay. 
- Real-time account activity push notifications, the evolution of online banking
- TransferWise - Safe online payments: send money to 39 supported currencies and always get the real exchange rate. Saving you money with no hidden fees.
- Insights - Automatically categorize all outgoing payments. By knowing where your money goes, you can easily put up to 10% into your savings account without any effort.
- Budgets - Easily setup a monthly budget and fully customize it by choosing your starting date and include/exclude as many accounts as you like.
- Freedom of Choice - The only bank in the world that lets you decide how your money gets invested.
- bunq.me - Always get your money back in the easiest way. Simply send your personal payment link and let the money flow in!


Our subscriptions
Easy Bank - The bank account you set up in just 5 minutes.
Easy Money - The bank account that helps you save time, money and CO2.
Easy Green - The bank account with amazing features and benefits, and to effortlessly make the world a greener place at the same time


Why join bunq?
Without any effort, you can become CO2 free in less than 2 years. 
We'll plant a tree for every 100 Euro spent with any of your bunq debit or credit cards.
- Together, we planted over 2 million trees to date. That offsets 680,237 round trips flights from Paris to NYC
- Show everyone how close you are to becoming CO2 free with our new Easy Green widget! You can add this to your website or blog in seconds
- Now your bestie can also plant a tree for every €100 spent with their bunq cards.

Budgeting made easy and fun
- Budgeting for groceries? Bills? New car? Doesn't matter. Open multiple sub-accounts for all your needs, in seconds
- Easily set up a monthly budget and fully customize it by choosing your starting date and include/exclude as many accounts as you like
- Always be in control of your money by sorting incoming payments the way you want: in amounts or percentages, the choice is yours
- A savings account that does the job automatically by having all your payments rounded up to the next Euro. 

The bank that speaks your language
English
Dutch
German
French
Spanish
Italian
Portuguese

Your money is fully insured
Thanks to our European banking permit your money is fully insured, up to €100,000. We apply rigorous safety measures and are tested and audited to the highest standards. Your safety is our highest concern.

Your privacy is guaranteed
We guard your privacy as if it’s our own. We will never sell your data to anyone. Your transaction data is stored in Germany, a country that values your privacy as much as we do."

bunq has been featured internationally by publications like Forbes, Wired, Business Insider, TechCrunch, Silicon Canals and many more. bunq is the first challenger bank to be included in the Dutch Fair Finance Guide (2020 edition), with an all-time high score for any newcomer.
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