Quality degradation at Canon Camera Connect  
Users report higher volume of Quality Issues than usual
40
poor

Canon Camera Connect | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Photo & Video
Work at Canon Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Canon Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
85%
Android
354 Reports
iOS unitQ Score
iOS User Feedback
15%
iOS
61 Reports
User Feedback
15%
iOS
61 Reports
85%
Android
354 Reports
Canon Camera Connect - Latest Quality Issues
Android
Jun 21, 2021
It doesn't work, is there any other options to transfer the photos from canon to my phone
Android
Jun 21, 2021
Frustrating. Complicated. Ultimately did NOT work. Very dissapointed. Minus one star!
Android
Jun 21, 2021
Installed it and my camera immediately connect with my phone and let me transfer my photos. No problems whatsoever. And I'm a senior! I've never had a camera with Wifi available on it before.
Android
Jun 20, 2021
No option to download raw photos.
iOS
Jun 20, 2021
Privacy policy? Exact location?
Dear Canon developers, on the one hand, a precise location determination is needed for the app. And no, I do not agree! But then the app does not work! For this there is from with 0 stars! Data protection is nothing of exact location etc. Would I be interested in what Apple thinks of it? Please don't tell me anything about WLAN problems if the program doesn't know the exact location. Stop kidding your customers! I have been a loyal Canon customer for years. But that's not possible at all! You just want to grab data. They are all blocked via the pi-hole anyway. And again exactly location data is a "nice to have" to make cash with it. That really needs to be punished. This is precisely why Apple has introduced the "inaccurate positioning" for such schnorrer. Change, then there are 5 stars! Well, a rating of 2.6 out of 5 says it all. Asked the other way around, do you think that's morally okay with what you do with the customer data?
Android
Jun 20, 2021
Doesn't work most of the time. Very hard to get it to connect. Not a very good app. Barely usable and such a waste if time. It's quicker to remove the card transfer to a laptop and then to phone.
Android
Jun 20, 2021
Removed the NFC feature that was literally part of why I bought the camera I did. Furious. Now I'm left with manually setting up a wifi link that doesn't work 3 times out of 4. Garbage. Should be illegal for you to sell these cameras as connecting to phones at this point.
iOS
Jun 20, 2021
Unable to change mode and most setting in the app
Must be better if it can change modes and setting inside the app such as In the video mode , should able to change between high quality mode or crop mode or high frame rate mode within the app. Or be able to change between each modes of the camera by the app too. Please make it more capable for real world usage.
Android
Jun 20, 2021
I'm unable to download my photos and videos. It automatically disconnects from the wifi in 2-3 seconds. This app is working pathetically.
Canon Camera Connect - Product Description
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.  

By connecting to a camera with Wi-Fi (direct connection or via wireless router), this application provides the following features:
・Transfer and save camera images to a smartphone.
・Remote shoot with live view imaging of the camera from a smartphone.

This application also provides the following features for compatible cameras.
・Acquire location information from a smartphone and add it to the images on the camera.
・Switch to a Wi-Fi connection from pairing status with a Bluetooth enabled camera.
・Remote release of the camera shutter with a Bluetooth connection.

*For compatible models and features, please refer to the following website.

  https://global.canon/icc/


-Operating System 
iOS 12.4/13.7/14.4
iPadOS 13.7/14.4

-Bluetooth System Requirement
For Bluetooth connection, the camera needs to have a Bluetooth function, and your device needs to have Bluetooth 4.0 or later (supports Bluetooth Low energy technology).

-Compatible File Types
JPEG, MP4, MOV, CR3, CR2
・RAW (CR3/CR2) images can be imported as RAW format by selecting [RAW image save format] > [RAW format] from the [Images on camera] setting while connected to a compatible model (iOS 12.1 or later for CR3).
・ Importing RAW (.CR2) format is possible with wireless compatible EOS models and some PowerShot models (G1 X Mark III / G9 X Mark II / G7 X Mark II).
・RAW (CR2/CR3) images are resized and imported into JPEG by selecting [RAW image save format] > [JPEG format].
・RAW burst files cannot be imported to smart devices. Extract the CR3 images from the RAW burst file in advance on the camera side, and then import them to the smart device.
・HEIF (10 bit) files shot with compatible cameras and RAW images shot with [HDR PQ settings] enabled cannot be imported. (They can be saved between apps using the linked mode with the Canon image editing app Canon DPP Express.)
・MOV files  and 8K movie files shot with EOS cameras cannot be saved.
・RAW movie files shot with compatible cameras cannot be saved.
・AVCHD files shot with Camcorder cannot be saved.

-Important Notes
・If application does not operate properly, try again after shutting down the application.
・Continued use of GPS running in the background can dramatically decrease battery life. 
・In the case of using Power Zoom Adapter, please set the Live View function to ON.
・The images may include your personal information such as GPS data. Be careful when posting images online where many others can view them.

・Visit your local Canon Web pages for more details.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners