Quality degradation at Canon Camera Connect  
Users report higher volume of Quality Issues than usual
38
poor

Canon Camera Connect | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Photo & Video
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
74%
Android
311 Reports
iOS unitQ Score
iOS User Feedback
26%
iOS
109 Reports
User Feedback
26%
iOS
109 Reports
74%
Android
311 Reports
Canon Camera Connect - Latest Quality Issues
Android
Jul 6, 2022
I can't even open it is pure garbage.
Android
Jul 5, 2022
I am not a novice with software, maybe not as good as my kids but I am the guy that most of the family turns to when they have computer issues. I can't get this app to connect to my R5. Horrible experience.
Android
Jul 5, 2022
Horrible, I can no longer connect neither wifi nor bluetooth
Android
Jul 5, 2022
It's just disgusting!!! Why did you even make this app and this feature if it doesn't work! Another reason to switch to other companies.
Android
Jul 5, 2022
No longer works since the update.
iOS
Jul 4, 2022
Terrible app
A promising app, but terrible implementation. Can rarely get it to work. What a disappointment when spending >$1000 on a good camera. Completely uninstalling and reinstalling seems to fix things so it works. I wonder how long this lasts?
Android
Jul 4, 2022
Most poorly written, disfunctional app I have ever tried to use. If I could give it 0 stars I would! Come on, Canon, get your act together!
Android
Jul 4, 2022
Normal app, but often loses touch with the camera
Android
Jul 4, 2022
I need support,I've used the app a while back and it worked fine. now it won't import any photos to my phone. I've tried Uninstalling restarting my phone and reinstalling. no luck?? time consuming and frustrating.
Canon Camera Connect - Product Description
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.  

By connecting to a camera with Wi-Fi (direct connection or via wireless router), this application provides the following features:
・Transfer and save camera images to a smartphone.
・Remote shoot with live view imaging of the camera from a smartphone.

This application also provides the following features for compatible cameras.
・Acquire location information from a smartphone and add it to the images on the camera.
・Switch to a Wi-Fi connection from pairing status with a Bluetooth enabled camera.
・Remote release of the camera shutter with a Bluetooth connection.

*For compatible models and features, please refer to the following website.

  https://global.canon/icc/


-Operating System 
iOS 12.4/13.7/14.4
iPadOS 13.7/14.4

-Bluetooth System Requirement
For Bluetooth connection, the camera needs to have a Bluetooth function, and your device needs to have Bluetooth 4.0 or later (supports Bluetooth Low energy technology).

-Compatible File Types
JPEG, MP4, MOV, CR3, CR2
・RAW (CR3/CR2) images can be imported as RAW format by selecting [RAW image save format] > [RAW format] from the [Images on camera] setting while connected to a compatible model (iOS 12.1 or later for CR3).
・ Importing RAW (.CR2) format is possible with wireless compatible EOS models and some PowerShot models (G1 X Mark III / G9 X Mark II / G7 X Mark II).
・RAW (CR2/CR3) images are resized and imported into JPEG by selecting [RAW image save format] > [JPEG format].
・RAW burst files cannot be imported to smart devices. Extract the CR3 images from the RAW burst file in advance on the camera side, and then import them to the smart device.
・HEIF (10 bit) files shot with compatible cameras and RAW images shot with [HDR PQ settings] enabled cannot be imported. (They can be saved between apps using the linked mode with the Canon image editing app Canon DPP Express.)
・MOV files  and 8K movie files shot with EOS cameras cannot be saved.
・RAW movie files shot with compatible cameras cannot be saved.
・AVCHD files shot with Camcorder cannot be saved.

-Important Notes
・If application does not operate properly, try again after shutting down the application.
・Continued use of GPS running in the background can dramatically decrease battery life. 
・In the case of using Power Zoom Adapter, please set the Live View function to ON.
・The images may include your personal information such as GPS data. Be careful when posting images online where many others can view them.

・Visit your local Canon Web pages for more details.
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