Quality degradation at Canon Camera Connect  
Users report higher volume of Quality Issues than usual
53
fair

Canon Camera Connect | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Photo & Video
Work at Canon Inc.? Unlock additional insights
30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
Work at Canon Inc.? Unlock additional insights
Android unitQ Score
Android User Feedback
100%
Android
314 Reports
iOS unitQ Score
iOS User Feedback
0%
iOS
0 Reports
User Feedback
0%
iOS
0 Reports
100%
Android
314 Reports
Canon Camera Connect - Latest Quality Issues
Android
Jul 23, 2024
I can't connect the 100D. ᅲ
Android
Jul 23, 2024
missing the transfer of the raw....
Android
Jul 23, 2024
With update One UI 5.1 stopped working. Can not run on my [phone] via Bluetooth at all. So sad, Canon does not support this app as their cameras. Should my next mirrrorless be Sony or Nikon next time?
Android
Jul 24, 2024
It's very hard to connect R10 to the app. Only wifi works, you can't connect via bluetooth at all. Very poorly
Android
Jul 24, 2024
slow connection establishment
Android
Jul 24, 2024
Since they have updated the app it is impossible to connect the mvl to the camera, it always takes 300 attempts to achieve it. It's incredible that the main functionality of the app is so badly solved.
Android
Jul 24, 2024
The application does not transmit video to the smartphone. Bottom, of course, when the canon app doesn't recognize the canon video recording format.
Android
Jul 24, 2024
I have now tried for almost 2 hours to transfer the pictures from the Canon [phone] to my mobile phone, my feedback: camera worthless, because I can't transfer the pictures, camera is now defective, tried to fly away, crashed into the wall, now need a new camera, but certainly no more Canon
Android
Jul 25, 2024
Useless app with permanent problems if you want to connect via wifi your camera and mobile phone.
Canon Camera Connect - Product Description
Canon Camera Connect is an application to transfer images shot with compatible Canon cameras to smartphone/tablet.  

By connecting to a camera with Wi-Fi (direct connection or via wireless router), this application provides the following features:
・Transfer and save camera images to a smartphone.
・Remote shoot with live view imaging of the camera from a smartphone.
・Connect with Canon's various services.

This application also provides the following features for compatible cameras.
・Acquire location information from a smartphone and add it to the images on the camera.
・Switch to a Wi-Fi connection from pairing status with a Bluetooth enabled camera.
・Remote release of the camera shutter with a Bluetooth connection.
・Transfer the latest firmware.

*For compatible models and features, please refer to the following website.

  https://image.canon/st/ccc.html


-Operating System 
iOS 15.7 / 16.4
iPadOS 15.7 / 16.4

-Bluetooth System Requirement
For Bluetooth connection, the camera needs to have a Bluetooth function, and your device needs to have Bluetooth 4.0 or later (supports Bluetooth Low energy technology).

-Compatible File Types
JPEG, MP4, MOV, CR3, CR2
・RAW (CR3/CR2) images can be imported as RAW format by selecting [RAW image save format] > [RAW format] from the [Images on camera] setting while connected to a compatible model (iOS 12.1 or later for CR3).
・ Importing RAW (.CR2) format is possible with wireless compatible EOS models and some PowerShot models (G1 X Mark III / G9 X Mark II / G7 X Mark II).
・RAW (CR2/CR3) images are resized and imported into JPEG by selecting [RAW image save format] > [JPEG format].
・RAW burst files cannot be imported to smart devices. Extract the CR3 images from the RAW burst file in advance on the camera side, and then import them to the smart device.
・HEIF (10 bit) files shot with compatible cameras and RAW images shot with [HDR PQ settings] enabled cannot be imported. (They can be saved between apps using the linked mode with the Canon image editing app Canon DPP Express.)
・MOV files  and 8K movie files shot with EOS cameras cannot be saved.
・RAW movie files shot with compatible cameras cannot be saved.
・AVCHD files shot with Camcorder cannot be saved.

-Important Notes
・If application does not operate properly, try again after shutting down the application.
・Continued use of GPS running in the background can dramatically decrease battery life. 
・In the case of using Power Zoom Adapter, please set the Live View function to ON.
・The images may include your personal information such as GPS data. Be careful when posting images online where many others can view them.

・Visit your local Canon Web pages for more details.
Want to improve your unitQ Score by 20% within 30 days?
All intellectual property rights, including trademarks and word marks, are the property of respective owners