Quality degradation at CareCredit Mobile  
Users report higher volume of Quality Issues than usual
81
fair

CareCredit Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-12 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
90%
Android
247 Reports
iOS unitQ Score
iOS User Feedback
10%
iOS
26 Reports
User Feedback
10%
iOS
26 Reports
90%
Android
247 Reports
CareCredit Mobile - Latest Quality Issues
Android
Oct 19, 2021
The end of September, I started getting daily notifications that my Oct. 2 pmt. was coming due. It was paid Oct. 1, but the notifications kept coming through the first week of October. I disabled all notifications. They still kept coming. I called Care Credit and was told it would still show Oct. 2 until the Nov. 2 bill is due, and that it sometimes takes a few days to disable. I waited a week, then uninstalled the app. I installed it this am and I was just notified my Oct. 2 bill is due. Done.
iOS
Oct 19, 2021
Buggy
No matter how many times I change my password, I get locked out of my account despite all of my credentials being correct. This app has been nothing but a pain and now the Care Credit website is starting to do the same thing. Super annoying.
Android
Oct 18, 2021
Will not take my banking info
Android
Oct 18, 2021
Can not sign in with login info or fingerprint Auto pay never goes through Can't get connected to talk with anyone
Android
Oct 18, 2021
I've tried to make payments through the app several times over the course of one week and it doesn't seem to make the payments even though there is a confirmation. Kind of defeats the whole purpose of the app.
Android
Oct 17, 2021
I love the app generally but is there really no way to see the MC without go to the full site? I can still see the original card (which I thought I was straight up replacing but apparently not)
Android
Oct 16, 2021
Poor notifications, don't enroll in e-statements. Got lots of late charges due to not being notified payment was due, but it payment was made automatically through my bank arriving on last vs first day of the month meant I may be late or not. E-statements are gone if you request a bill again and I see no way to access them again. It's easy to make a payment with app, but get a notification at least once a week payment is made, if I make it or don't.
Android
Oct 16, 2021
Really appreciate being denied credit for vet bills. With some help our dog could have made it. Just put her down today. After years of responsible and on time bill payments and a rising credit score, nope. Money over life with these clowns. Can't wash the blood off your hands. Scumbags.
iOS
Oct 15, 2021
Doesn’t work
Does not work had to uninstall!!! It's been telling me everyday my payment is due on 10/2 NEEDS CRAP TO OF MORE WORK
CareCredit Mobile - Product Description
Now there's a simple, convenient way to manage and use your CareCredit credit card. With the CareCredit Mobile App, you can access your digital card, pay your bill, find enrolled providers and retail locations that accept CareCredit, set alerts and pay bills from participating doctors and healthcare providers in the network. With a new, vibrant and simple design, the CareCredit Mobile app offers features such as:

Easy Set-Up and Login Access 
• Securely log into your CareCredit account with your username and password then enable Touch ID® or Face ID® (on supported devices) to make logging into the app even more convenient. If you’ve never accessed your account online; tap, “I’ve never logged in before” to get started. 
• Looking for help or information about the app? Simply tap the "?" icon at the top right of the login screen to access contact information, login assistance, and FAQs at any time. 

Secure Digital Card Access 
• Your CareCredit credit card is preloaded when you log in. Just access the Summary and swipe down to view your digital card.
• Your CareCredit digital card can be used for purchases within the network of enrolled providers.

Convenient Account Management 
• View your CareCredit statements and manage your statement delivery preferences 24/7.
• Make monthly payments to your CareCredit account.
• Always know where your account stands. Check your balance and credit limit anytime, anywhere.
• View your promotional purchase details, transaction & payment history.
• Make payments directly to your doctor or healthcare provider with CareCredit.

Find a Location
• Search for providers, partners, and retail locations that accept the CareCredit credit card.
• Save and quickly access your favorite locations.
• Use the map view to explore nearby CareCredit Network locations and get directions.

Stay Informed
• Set custom notifications to remind you about payments and changes to your account.
• Access to helpful information, cardholder resources, and tips for using credit wisely in the Knowledge Center.

Learn More: https://www.carecredit.com/app
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