Quality degradation at Carla Car Rental - Rent a Car  
Users report higher volume of Quality Issues than usual
38
poor

Carla Car Rental - Rent a Car | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-24 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
45%
Android
23 Reports
iOS unitQ Score
iOS User Feedback
55%
iOS
28 Reports
User Feedback
55%
iOS
28 Reports
45%
Android
23 Reports
Carla Car Rental - Rent a Car - Latest Quality Issues
iOS
Jan 19, 2022
This third party vendor really screwed me up
Upon the initial renting of the car everything was smooth, they said only 2 charges total 1 down payment then you pay the rest at the counter. Over the span of 4-5 days after paying the down payment I started getting charged out the wing wong for all these weird charges so I emailed them about it and all they kept dodging my questions and not answering me straight up and gave me a bunch of useless information that didn't pertain to much of what I was asking. You guys need to really inform people on the app of potential charges before someone goes and puts their card information out into tour network.
iOS
Jan 18, 2022
Cheaters
Not recommend at all .Price for car was 235 euros after 2 days got email that price is 551 euros(more the double more!!!) they took my prepayment of 23 euros when I cancelled and don't want to give it back even when I explain they that the fault is on them not on me.Don't book anything with carla and definitely don't give your card details to them
iOS
Jan 15, 2022
Young Drivers Don’t Use
Save yourself some time and go to Turo or directly to a car rental place. This app wasted my time and money. Charged me $30-40 & offered me a $10 credit.
Android
Jan 15, 2022
The app seemingly convenient and makes it easy to book a rental, but after being charged for a 3-day rental and receiving confirmation I am told I do not qualify for the rental at the Dollar Car Rental. There is no customer support to call and the app will not even let me send a message for assistance. Do not use this app if you do not have a credit card!
iOS
Jan 13, 2022
Contact Us support
So it was Easy to book, easy Payment but when I bought the first half and went to go to the counter Carla didn't tell me what payment to bring only that they didn't accept Cash. They book third party so no one has responsibility. When I get to Avis, I couldn't complete my reservation and Contacting Carla should have an actual Number! Then they emailed me saying they could give me credit but I can't use their credit because I just need my money back which they say they can guarantee you your money back if it's not smooth sailing but ONLY give you credit. I still haven't gotten my money back and that was from my settlement in. A crash so I could get my car fixed
iOS
Jan 12, 2022
Refund given as credit
I paid for peace of mind with my rental, extremely uncooly, I was refunded in the form of credit, instead of to my means of purchase. They took like $160 of my money, just know that your purchases on this are essentially money lost to the platform either way.
iOS
Jan 9, 2022
App tries to trick you into their up-sells
Carla is always trying to up sell you on their $6/day protection plan. The option screen comes up from the bottom. A normal user experience is looking to click it close but that does not exists. The only touch button is to purchase. Do not purchase if you don't want it otherwise it's $6/day and they will not refund it, just credit, which makes you have to use them again. Their customer is responsive but not compassionate. You have to slide the screen down. What's even crazy is that protection plan screen comes up in the middle of making another reservation. This will confuse you to thinking it's for the reservation you are trying to book. This is a deceiving practice and it's buyer beware with these guys.
Android
Jan 8, 2022
Scam! I accidentally booked a rental and then tried to immediately cancel it but the app said the the rental had already started even though it was 5 minutes before the booked time. Ive tried endlessly to get my money back but all they keep doing is running me in circles . DO NOT USE THIS APP
Android
Jan 8, 2022
If I could give this app zero stars I would. They are thieves. Do not send money to these people. They will screw up your reservation, take your money and not refund it. You have no way to get in touch with anyone To do anything about.
Carla Car Rental - Rent a Car - Product Description
Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. We also show amazing hotel deals. 

How can Carla help you to book your next trip? 

• Contactless pick-up at available locations. 
• 2.5M+ rental cars selected annually.
• Car rental near me: See all rental cars near you on the map. Check if the branches are open or not. 
• Instant confirmation: Get your voucher email right after booking.
• Under 25 fee waived: We're waiving under 25 at participating companies.
• One way: Drop off at a different location.
• Last minute car rental deals: Daily deals starting from $9/day.
• 24/7 customer service: Don't wait on the line for hours. We're here to help in seconds. 

You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Fox, Sixt, Hertz, Thrifty, Europcar and many local businesses. 

- Big savings with best car rental deals.
- Hassle-free car reservation in seconds. Don't get lost in a never ending list of cars.
- No hidden fees. Never overpay at the counter.

Plus, we are now bringing you amazing rates at hand-picked hotels. Find the best hotel deals at a glance and book with ease. Book a hotel for tonight or any time you want. 
 
We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!
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