Quality degradation at Carla Car Rental - Rent a Car  
Users report higher volume of Quality Issues than usual
29
poor

Carla Car Rental - Rent a Car | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-23 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
88%
Android
243 Reports
iOS unitQ Score
iOS User Feedback
12%
iOS
34 Reports
User Feedback
12%
iOS
34 Reports
88%
Android
243 Reports
Carla Car Rental - Rent a Car - Latest Quality Issues
iOS
Jun 27, 2022
No support or accountability and does not do due diligence on its vendors
Booked car rental thru Carla and they hooked us to some random and extremely shady car agency in Miami. Carla charged us for insurance but never communicated the details to third party who held our vacation because of car issues including airbag warning an pile change needed, ac not working etc. you won’t see any support number to reach Carla and they are extremely slow to respond on emails too. You are better off booking with other apps as this agency will charge and forget without even sending you proper reciepts.
iOS
Jun 27, 2022
THIEVES
In April I booked a car from carla in Geneva and they confirmed my reservation at Europcar And the carla site requested a down payment of 178 Swiss francs because the summer is crowded and I paid Upon receiving the car, Europcar informed me that the deposit was not paid by carla and they did not ask for it And when I contacted Carla, they told me that this amount is a fee (peace of mind) and a fee (roadside assistance) and they tried to settle with me so that I do not file a complaint And I went 187CHF Beware of playing and paying in advance Book from the company's official website
iOS
Jun 25, 2022
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iOS
Jun 25, 2022
B.S at its finest!
App would not refund my deposit gave me credit instead. No phone number to talk with an actual human. Don’t waste your time or your money!
iOS
Jun 25, 2022
Your booking is said to be unchecked
I booked on 24 June 2022 from 25.06.222 to 04.07.2022±m ±. When I came to pick up ± car I was told that you did not have a reservation and I did not know that I was disgraced in the city. Be you, don't rent a ± here. And I have not ± the whole ± not done 6300 TL
iOS
Jun 24, 2022
Unsatisfied customer
I didn’t know I was signing up to be scammed cause they got me for a 251 dollar deposit and on the day of the pick up I couldn’t get the car because although they had no problem taking money from my debit account they still wanted 200$ in credit at the counter. So because of that I was unable to get the car cause it was last minute and it’s been 5 full days no refund yet the money came out in seconds . I should have known better , don’t be next just go in by person to hertz or something.
iOS
Jun 21, 2022
Scammers
This app is crap !! I decided to rent a car through them because they said it’s easy and I can prepaid the car and just pick up at the rental place . They charged me $295 on my debit car and said everything was ready ! At the time I show up to pick my car the counter said there is no reservation under my name so I waited for hours and never get the reservation or confirmation from the rental place . So I decided to cancel and contact the Carla crap and they never respond . After I send 24 different e mails I got a response saying that everything was ready with the car and I got was the one who cancel ot what a scammers!! So they offer me a credit to rent another car so I said he’ll no I don’t want to try again and all the process and embarrassment I pass at the counter . So I told them that I want my refund and they said ok we going to open an investigation and it might take 10 days to get and answer. At todays date it’s been 10 days and I haven’t get a refund . I tell u guys stay away of this app it’s full of lies . And they playing with peoples time and money .
iOS
Jun 20, 2022
Look elsewhere. Unreliable
Booked a car through Carla at 4:00pm. Carla booked me at 3:00 pm and didn’t even notify me. My reservation still said 4:00 pm through the app. Here’s the catch: the store isn’t even open at 4. I was left stranded in an unfamiliar place because there was literally no one in the agency. Had to contact Avis and Uber to another location 40 minutes away to pick up another car. Carla was of no help, and doesn’t even provide a customer service representative who can help with this right away. Only option was to leave an “email” with them when I had an emergency. No one responded. I just hope I don’t get charged from these guys.
iOS
Jun 20, 2022
Won’t refund your money.
This app is good until you have a problem. I had an issue on the counter of Dollar Car Rental that forced me to cancel my reservation. Carla will not refund my money regardless of my multiple attempts. They do not value their customers enough to even try to make an effort to help.
Carla Car Rental - Rent a Car - Product Description
Carla is a car rental app comparing 900 companies including Hertz, Avis, Budget, Dollar, Thrifty, Sixt and many local rent a car companies. Featured on USA TODAY, Techcrunch, Boston Globe, Travel Pulse and AutoRental News. We also show amazing hotel deals. 

How can Carla help you to book your next trip? 

• Contactless pick-up at available locations. 
• 2.5M+ rental cars selected annually.
• Car rental near me: See all rental cars near you on the map. Check if the branches are open or not. 
• Instant confirmation: Get your voucher email right after booking.
• Under 25 fee waived: We're waiving under 25 at participating companies.
• One way: Drop off at a different location.
• Last minute car rental deals: Daily deals starting from $9/day.
• 24/7 customer service: Don't wait on the line for hours. We're here to help in seconds. 

You can rent a car at 20,000 locations worldwide from all major companies like Avis, Budget, Dollar, Fox, Sixt, Hertz, Thrifty, Europcar and many local businesses. 

- Big savings with best car rental deals.
- Hassle-free car reservation in seconds. Don't get lost in a never ending list of cars.
- No hidden fees. Never overpay at the counter.

Plus, we are now bringing you amazing rates at hand-picked hotels. Find the best hotel deals at a glance and book with ease. Book a hotel for tonight or any time you want. 
 
We hope to be your best travel buddy to get the perfect car for you. You can sit back and enjoy the ride!
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