78
fair

Carnival HUB | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-5 Points Past 7 Days
Category: Travel
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
30%
Android
139 Reports
iOS unitQ Score
iOS User Feedback
70%
iOS
323 Reports
User Feedback
70%
iOS
323 Reports
30%
Android
139 Reports
Carnival HUB - Latest Quality Issues
Android
Jul 5, 2022
The HUB App is an excellent tool, yet it has performace issues when it is most in need, such as opening "My Planner", viewing "Dinner Menu", and near total collapse of texting on excursion days. Loss of comunication to organize family & group members before entering & leaving a foregn country/port is a substantial security & safety consern. Some of his may be related to the limitations in the ships current wifi capacity & management during peak times. I am confident in improvements. Thank you.
Android
Jul 5, 2022
There were times when the App worked or was just slow sending the text information. Otherwise. It was good to use.
iOS
Jul 4, 2022
Not for iPhone13
Did not work on iPhone 13 Tried multiple installs and un-installs but does not work as expected Works fine other family devices (on iPhone 12, Samsung 21 etc)
iOS
Jul 4, 2022
Family cruise
The texting feature allow everyone to communicate while on the ship. It wasn’t perfect, had some minor glitches but it was helpful. I wish you could send pictures as well.
iOS
Jul 3, 2022
Great when it worked
There were sooo many times it didn’t connect. Friends didn’t get the messages where to meet. Even the actual website was bad. I put in my card info and none of the things I ordered like drink package and transport did not show up. Which caused a huge problem as my bunk mate was flying in. Also my ship credit never showed up as promised and this was the 3 rd time rescheduled. Not a happy camper.
iOS
Jul 3, 2022
Still has some bugs!
Just used on the Carnival Legend. Sometimes it would not let me look at the menu for the dining room on my iPhone 10 but it let my husband on his iPhone 11 Pro Max. It just came up with a screen that says Uh Oh etc… Other than that it is really handy.
iOS
Jul 3, 2022
Good but has a lot of problems too
Just finished an 8-day cruise with 31 others. The app is mostly good but has some problems. Many notifications in chat took hours to arrive to the point where we would time and date stamp our messages manually. Android users could not see chat names but that did not bags the me fire fly in an iPhone. When a user has an avatar it is hard to see who sent the last message in a chat because the avatar is so small. Many group reservations did not show the entire group, although some did. Some reservations did not show up at all. The app is more useful than not, but it needs a lot more real-world testing.
iOS
Jul 3, 2022
Very useful and user friendly
I found the Carnival Hub app very useful and user friendly. The list of what’s happening and checking in for breakfast and Seaday Brunch was easy and well organized. The only glitch I found was with bringing up the menus from time to time. Sometimes we got the “Uh-Oh” and no menu would pop up. But even with everything digital now, they still had paper menus if needed.
iOS
Jul 3, 2022
Carnival Hub App
The app made it a lot easier to communicate with other people in our party. However the connection was spotty at times even days. Sometimes messages wouldn’t send, making it more difficult to round others in the group that were not already together at that time. It did make dinner easier, as the menu is at your finger tips, so we always peeked ahead. And the app let us discuss plans and shows. Easy to use. 👍🏼
Carnival HUB - Product Description
Use the Carnival HUB app to share your cruise countdown with friends, then explore and book shore excursions, spa treatments, drink packages and more. When the time comes, you may also check-in and obtain your boarding documents.

As you board your ship, connect to Carnival’s Wi-Fi to view what’s happening, weather, dining menus and more! Onboard internet purchase is NOT required to use the Carnival HUB app.

Before your cruise:
•   Load up on excursions, drink packages, spa treatments and more
•   Check-in and prepare your boarding documents
•   Share your cruise countdown with friends and family
(At this time, guests on Australian sailings may share their countdown and use features once on board their ship.)

Once on board:
•   Chat to connect with family and friends on board. (Low, flat activation fee applies.)
•   Day-by-day schedule of hundreds of onboard events
•   Choose your favorite events and get reminders
•   Open times of food and drinks venues
•   Daily restaurant menus
•   Searchable deck plans with key areas highlighted
•   Itinerary details, including current ship time, arrival/departure times for upcoming ports of call  
•   Real-time information on guests’ current Sail & Sign shipboard account balance
•   Weather for each day of your sailing
•   Find information like dining attire easily
•   Ability to view and purchase shore excursions
•   Order food and drinks for delivery almost anywhere on board (Fees apply.)

Go ahead. Download it now. Your vacation deserves it.
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