92
good

Carnival HUB | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
23 Points Past 7 Days
Category: Travel
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Android unitQ Score
Android User Feedback
43%
Android
212 Reports
iOS unitQ Score
iOS User Feedback
57%
iOS
286 Reports
User Feedback
57%
iOS
286 Reports
43%
Android
212 Reports
Carnival HUB - Latest Quality Issues
Android
Nov 28, 2022
I just updated the app while at home. It never completely loads after opening. App crashes every time I tap profile. The profile name space is blank. There is no login or logout button. The ship's time is there. It is one hour behind my time. My last cruise was two hours behind my time. The only link that partially works is the access wifi link. It opens a blank tab in my phone's browser.
Android
Nov 28, 2022
The chat feature needs to be seriously upgraded. Especially group chats. We were just on Panorama, and some of the group texts didn't come through to everyone until hours later, if at all.
Android
Nov 29, 2022
So-so, somewhat of a rogue app, requires frequent app kills and restarts to keep working, keeps restarting itself as a foreground service long after end of journey.
iOS
Nov 30, 2022
Nice
We were a group of twenty that traveled aboard the Glory. The majority of us downloaded the app and paid $5 for the chat. I was disappointed with chatting system, we would chat however some of us would not always receive the messages, this went on throughout our cruise. Work the kink's out and you'll have a great product
Android
Dec 2, 2022
This app needs to be updated. It worked but it is was working intermittently.
Android
Dec 2, 2022
Great to have all the information of what's going on board, as well as the chat feature. However, slight issues with sending messages out or delays in messages being sent- could be a wifi rather than app issue. Overall an easy to use app
Android
Dec 2, 2022
Chats wouldn't go through. 50% of the time. Loaded the next days events and menus not the current one. Could stayed connected
Android
Dec 2, 2022
The app was helpful, however it does have a few quirks, the 5.00 chat was not always reliable. We had the need for our family of 8 to utilize the chat and only 2 of of 8 were able to communicate.
Android
Dec 3, 2022
Issues with Virtual Queue. It was always turned off when it came to guest services. Carnival needs to add in the ships location map as shown on the TV in stateroom. The chat program needs to allow for a passenger adjusted notification or ring tone when a new chat line is received.
Carnival HUB - Product Description
Use the Carnival HUB app to share your cruise countdown with friends, then explore and book shore excursions, spa treatments, drink packages and more. When the time comes, you may also check-in and obtain your boarding documents.

As you board your ship, connect to Carnival’s Wi-Fi to view what’s happening, weather, dining menus and more! Onboard internet purchase is NOT required to use the Carnival HUB app.

Before your cruise:
•   Load up on excursions, drink packages, spa treatments and more
•   Check-in and prepare your boarding documents
•   Share your cruise countdown with friends and family
(At this time, guests on Australian sailings may share their countdown and use features once on board their ship.)

Once on board:
•   Chat to connect with family and friends on board. (Low, flat activation fee applies.)
•   Day-by-day schedule of hundreds of onboard events
•   Choose your favorite events and get reminders
•   Open times of food and drinks venues
•   Daily restaurant menus
•   Searchable deck plans with key areas highlighted
•   Itinerary details, including current ship time, arrival/departure times for upcoming ports of call  
•   Real-time information on guests’ current Sail & Sign shipboard account balance
•   Weather for each day of your sailing
•   Find information like dining attire easily
•   Ability to view and purchase shore excursions
•   Order food and drinks for delivery almost anywhere on board (Fees apply.)

Go ahead. Download it now. Your vacation deserves it.
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