Quality degradation at Schwab Mobile  
Users report higher volume of Quality Issues than usual
39
poor

Schwab Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
73%
Android
305 Reports
iOS unitQ Score
iOS User Feedback
27%
iOS
115 Reports
User Feedback
27%
iOS
115 Reports
73%
Android
305 Reports
Schwab Mobile - Latest Quality Issues
Android
Jul 2, 2022
The trade page is so slow. Takes a full minute to enter a trade.
Android
Jul 2, 2022
Its 2022. Why can't I do trailing stop orders through the app?! I've used multiple brokerage apps. This is by far the worst. Its missing simple important functions that you expect from a stock app.
Android
Jul 1, 2022
The deposit account drop down field no longer works. Please fix it.
Android
Jul 1, 2022
Matter below has since been resolved. ----------- Dislike the new user login page. Today discovered I have 2 new uncategorized accounts which mirror my existing account. What is that? Was my account hacked? Had to check on the website version to make sure there were no unauthorized new accounts. I think I will just delete the mobile app. and use the website. Also my roboadvisor account no longer provides the correct gains/loss info.
Android
Jul 1, 2022
Zelle portion of app is severely lacking. It can never pull up my contacts. You can't schedule payments even though there's a calendar icon next to "Today". You can't see all your previous transactions details, only minimal info to the account you are connected to. Clunky loading.
iOS
Jul 1, 2022
Lame they got rid of CNBC
Schwab got rid of the live CNBC feed in this version. That was the best thing about thus app.
iOS
Jul 1, 2022
Frequently freeze, very slow.
Slow response and freezing all the time. It took me 10 mins to write an option order which is very upsetting. The other competitors app is much smoother to use. plz fix the bugs! I am seriously considering to move now. July 2022
iOS
Jul 1, 2022
Deplorable response time.
Application freezes; specially with option trades. Very worrying
Android
Jul 1, 2022
App is basic, a disappointment. Their Zelle system is a nightmare. I've been trying to update my info for a week. It can only be done in the app but the app doesn't support changes. I expected more from this bank.
Schwab Mobile - Product Description
Charles Schwab exists to help people achieve better financial outcomes.

We offer investors a contemporary, full-service approach to build and manage their investments, providing investment-related products, services, and sophisticated financial planning that combine the best of what people and technology have to offer.

Mobile investing made easy:

Streamline the essentials.

Use your finger, face ID or preset passcode to quickly log in and check your account balances (including non-Schwab accounts), holdings and statements. Deposit checks into your eligible Schwab Bank or Schwab brokerage and IRA accounts by snapping a few photos.1

Place trades and monitor opportunities 24/7.

See your positions at a glance. Trade stocks, ETFs, mutual funds, and options2. Create watchlists and check the status of your orders. Get breaking news, real-time quotes, and in-depth charts.

Customize your experience.

Organize your summary view and market settings to prioritize the information you need. Set text alerts and push notifications to help you stay on top of your accounts and investments.

Deposit checks in a snap.

With Schwab Mobile Deposit™3, you can deposit checks directly into your Schwab Bank or Schwab Brokerage and IRA accounts by snapping a few photos. Securely transfer funds between these accounts and pay bills with a few taps. 

Meet our Schwab Assistant. You're going to make a great team.

Our new intelligent assistant recognizes voice commands so you can get your financial business sorted more  efficiently. Just say the word to:

•	make trades.
•	get quotes.
•	manage investments.
•	transfer assets.
•	deposit checks.
•	set alerts or updates.
•	and more.

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

1. The Schwab Mobile application and Schwab Mobile Deposit service are available for Schwab Bank High Yield Investor Savings® clients who also have a Schwab brokerage account.

2. Requires a wireless signal or mobile connection. System availability and response 
times are subject to market conditions and your mobile connection limitations. Functionality may vary by operating system and/or device. Mobile carrier data charges may apply. 

3. The Schwab Mobile Deposit service is subject to certain eligibility requirements, limitations, and other conditions. Enrollment is not guaranteed, and standard hold policies apply. See Schwab.com for more details.

View our IRA Center on Schwab.com for the IRA contribution guidelines and rules.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID and Apple Watch are trademarks of Apple Inc.

Charles Schwab & Co., Inc. and Charles Schwab Bank, SSB are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products and services are offered by Charles Schwab & Co., Inc., member SIPC. Deposit and lending products and services are offered by Schwab Bank, SSB, Member FDIC and an Equal Housing Lender.

©2021 Charles Schwab & Co., Inc. All rights reserved. Member SIPC. For details, please see www.sipc.org.  Commodity interests and cash in futures accounts are not protected by SIPC.  Futures trading involves a high level of risk and is not suitable for all investors.  Certain requirements must be met to trade futures.  Please read Risk Disclosure Statement for Futures and Options before considering any futures transactions (https://www.schwab.com/public/file/P-10718370/).

Please see Schwab.com or the Schwab Mobile App for more information.

(0721-13J8)
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