Quality degradation at Schwab Mobile  
Users report higher volume of Quality Issues than usual
38
poor

Schwab Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-7 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Epic
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Android unitQ Score
Android User Feedback
34%
Android
59 Reports
iOS unitQ Score
iOS User Feedback
66%
iOS
117 Reports
User Feedback
66%
iOS
117 Reports
34%
Android
59 Reports
Schwab Mobile - Latest Quality Issues
Android
Jan 18, 2022
Schwab, like its partner Ameritrade, both have phenomenal online and desktop trading platforms. But they are both lacking in their mobile apps. The mobile apps are extremely lacking in comparison to their newer competitors. What I would like to see are scanning tools and portfolio performance. These are built into the website and are missing from the mobile apps.
Android
Jan 16, 2022
Gives a black screen after giving the credentials.
iOS
Jan 16, 2022
No 401k Account
You can't use this app to access or view your 401k plans with Schwab. Why have separate apps? It a company can't manage basic app development can they be trusted to manage finances?
iOS
Jan 16, 2022
Get errors for usage on iPad app
There are features that I can't use or that I get an error message when I try to use them even though I have updated the app to the most current version.
iOS
Jan 15, 2022
New trade fee
Not exactly happy about the new OTC fee of $6.95 per trade. May be moving everything over to my Vanguard account.
iOS
Jan 15, 2022
Terrible . Stick with Crypto
The difficulty trying to set up a debit card to fund my account without waiting a week for a wire transfer is not worth the frustration. After trying for about 40 minutes and filling out forms confirming emails and checking boxes I still can't get the cash into my account. Smoked a joint and Fomo'd a few thousand into Coinbase on Loopring. This took about 2 minutes.
Android
Jan 15, 2022
Constantly forgets credentials and has to be reset. If you don't kill the app it won't run right the next time you open it. Just all around painful.
iOS
Jan 15, 2022
user unfriendly
the app frequently gets stuck on an operation, like a price update. a user should be able to back out of a request that does into an endless loop. but no. short of a device reboot, the user - me - has to wait for a timeout and log back in. a basic usability necessity: the ability of the user to back out of a request that produces an error condition. in this case, a request that cannot (for whatever reason) be fulfilled. basic usability, as per Nielsen.
iOS
Jan 15, 2022
Functional but Buggy
A lot of great functionality, but often painfully slow to the point it freezes and has to be force closed, which is a pretty huge bummer.
Schwab Mobile - Product Description
Charles Schwab exists to help people achieve better financial outcomes.

We offer investors a contemporary, full-service approach to build and manage their investments, providing investment-related products, services, and sophisticated financial planning that combine the best of what people and technology have to offer.

Mobile investing made easy:

Streamline the essentials.

Use your finger, face ID or preset passcode to quickly log in and check your account balances (including non-Schwab accounts), holdings and statements. Deposit checks into your eligible Schwab Bank or Schwab brokerage and IRA accounts by snapping a few photos.1

Place trades and monitor opportunities 24/7.

See your positions at a glance. Trade stocks, ETFs, mutual funds, and options2. Create watchlists and check the status of your orders. Get breaking news, real-time quotes, and in-depth charts.

Customize your experience.

Organize your summary view and market settings to prioritize the information you need. Set text alerts and push notifications to help you stay on top of your accounts and investments.

Deposit checks in a snap.

With Schwab Mobile Deposit™3, you can deposit checks directly into your Schwab Bank or Schwab Brokerage and IRA accounts by snapping a few photos. Securely transfer funds between these accounts and pay bills with a few taps. 

Meet our Schwab Assistant. You're going to make a great team.

Our new intelligent assistant recognizes voice commands so you can get your financial business sorted more  efficiently. Just say the word to:

•	make trades.
•	get quotes.
•	manage investments.
•	transfer assets.
•	deposit checks.
•	set alerts or updates.
•	and more.

Brokerage Products: Not FDIC Insured • No Bank Guarantee • May Lose Value

1. The Schwab Mobile application and Schwab Mobile Deposit service are available for Schwab Bank High Yield Investor Savings® clients who also have a Schwab brokerage account.

2. Requires a wireless signal or mobile connection. System availability and response 
times are subject to market conditions and your mobile connection limitations. Functionality may vary by operating system and/or device. Mobile carrier data charges may apply. 

3. The Schwab Mobile Deposit service is subject to certain eligibility requirements, limitations, and other conditions. Enrollment is not guaranteed, and standard hold policies apply. See Schwab.com for more details.

View our IRA Center on Schwab.com for the IRA contribution guidelines and rules.

Apple, the Apple logo, iPhone, and iPad are trademarks of Apple Inc., registered in the U.S. and other countries. Apple Pay, Touch ID and Apple Watch are trademarks of Apple Inc.

Charles Schwab & Co., Inc. and Charles Schwab Bank, SSB are separate but affiliated companies and subsidiaries of The Charles Schwab Corporation. Brokerage products and services are offered by Charles Schwab & Co., Inc., member SIPC. Deposit and lending products and services are offered by Schwab Bank, SSB, Member FDIC and an Equal Housing Lender.

©2021 Charles Schwab & Co., Inc. All rights reserved. Member SIPC. For details, please see www.sipc.org.  Commodity interests and cash in futures accounts are not protected by SIPC.  Futures trading involves a high level of risk and is not suitable for all investors.  Certain requirements must be met to trade futures.  Please read Risk Disclosure Statement for Futures and Options before considering any futures transactions (https://www.schwab.com/public/file/P-10718370/).

Please see Schwab.com or the Schwab Mobile App for more information.

(0721-13J8)
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