62
poor

Chase Mobile®: Bank & Invest | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
9 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
68%
Android
706 Reports
iOS unitQ Score
iOS User Feedback
32%
iOS
336 Reports
User Feedback
32%
iOS
336 Reports
68%
Android
706 Reports
Chase Mobile®: Bank & Invest - Latest Quality Issues
iOS
Nov 29, 2022
Bad bank
They are charging me a monthly fee even though I have enough balance in my bank account to be exempt from fees, every month I have to call to complain! today i am closing my account with this bank and i do not recommend this bank to anyone.
Android
Nov 29, 2022
I got several calls, text messages and emails about possible fraudulent activity. I went to bank branch to confirm. No secure message or app notification appeared so that I could be sure it wasn't SPAM.
Android
Nov 29, 2022
Chase allows double billing from Tracfone & Amazon,and complaining does nothing at all. USER BEWARE! NEVER REFUNDED EITHER!
Android
Nov 29, 2022
Every time the app updates, it becomes a glitchy mess. Sometimes it will open to a black screen, and sometimes it will crash spontaneously. Reinstalling it usually makes it more stable, but now they are abruptly stopping support for older versions of android (only a seven day notice). Great job, now maybe aim higher and give us a three day heads up next time.
Android
Nov 30, 2022
I cannot make a purchase with my card unless it's Amazon or in a store I'm truly upset I've been trying to buy my son a pair of boots since 10:00 last night I've attempted four times why can I not make a purchase it's ridiculous no one's answering on customer service
Android
Nov 30, 2022
The hide function is "temporarily disabled" I have not been able to hide any of my accounts at my own leisure and had this pop up every time I try for the past year this is ridiculous as I try to hide my savings account so I'm not tempted by it and still have it function as a savings account automatically having funds put into it when I'm not thinking about it or looking. I would like this ability reinstated please as soon as feasible. Which I would have thought should have been a year ago...
Android
Nov 30, 2022
Really poorly laid out and unlike other banking credit card apps they do not give you your actual amount owed, so you know exactly what it is.
Android
Nov 30, 2022
Can't see or edit scheduled payments. Makes the app pretty much useless.
Android
Nov 30, 2022
Can not up date my new phone since you insist on sending a verification code to my old number. 😞
Chase Mobile®: Bank & Invest - Product Description
Bank securely with the Chase Mobile® app. Manage your investments with J.P. Morgan and your Chase accounts: monitor your credit score, budget and track monthly spending, send and receive money with Zelle® and deposit checks.

Manage your accounts

• Review activity in all of your accounts: checking, savings, credit card, home, auto, business and commercial banking
• Deposit a check

Manage your investments with J.P. Morgan

• Get commission-free trades for stocks, options, ETFs, mutual funds and more
• Use portfolios designed by us and matched to your goals

Payments: Convenient ways to pay

• Send and receive money with Zelle
• Schedule, edit or cancel payments for your Chase credit card and other bills
• Transfer money between your accounts

Credit Journey: Check your credit score

• Get your credit score for free
• Help shield yourself from identity fraud with credit monitoring

Budget: Get a clearer picture of your finances

• See daily spending insights at a glance
• Set up your budget and track debit/credit card transactions
• Grow your savings consistently with Autosave

Security: Keep your money safe & secure

• 24/7 fraud monitoring for unusual account activity
• Lock and unlock your account if you misplace your card
Rewards, offers & deals

• Track and redeem your Chase rewards
• Earn statement credit by using Chase Offers with eligible credit/debit cards

Connect with Chase

• Schedule a meeting with a banker
• Find the nearest Chase branches and ATMs
• Speak with a representative 24/7

Disclosure

• Some features are available for eligible customers and accounts only. Any time you review your balance, keep in mind it may not reflect all transactions including recent debit card transactions or checks you have written. A qualifying Chase transfer account is required to transfer funds via text.
• There is no charge from Chase, but message and data rates may apply. Such charges include those from your communications service provider. Delivery of alerts may be delayed for various reasons, including service outages affecting your phone, wireless or internet provider; technology failures; and system capacity limitations.
• For illustrative purposes only—not intended as an endorsement or recommendation. The projections or other information generated regarding the likelihood of various investment outcomes are hypothetical in nature, do not reflect actual investment results and are not guarantees of future results
•  Commission-free online trades apply to trading in U.S. listed stocks, Exchange-Traded Funds (ETFs), and options. Option trades are subject to a $0.65 per-contract fee. Sales are subject to a regulatory transaction fee of between $0.01 and $0.03 per $1,000 of principal. There are costs associated with owning certain investments, including mutual funds and ETFs. Offer terms and pricing are subject to change and/or termination. Other fees and restrictions (including account types) apply. See chase.com/online-investing-pricing for terms and conditions.
• Options contract and other fees may apply.
• J.P. Morgan Wealth Management is a business of JPMorgan Chase & Co., which offers investment products and services through J.P. Morgan Securities LLC (JPMS), a registered broker-dealer and investment advisor, member of FINRA and SIPC. Annuities are made available through Chase Insurance Agency, Inc. (CIA), a licensed insurance agency, doing business as Chase Insurance Agency Services, Inc. in Florida. Certain custody and other services are provided by JPMorgan Chase Bank, N.A. (JPMCB). JPMS, CIA and JPMCB are affiliated companies under the common control of JPMorgan Chase & Co. Products not available in all states.
INVESTMENT PRODUCTS:
•	NOT A DEPOSIT
•	NOT FDIC INSURED
•	NO BANK GUARANTEE
•	MAY LOSE VALUE
• Face ID, iPhone, iPad and Touch ID are registered trademarks of Apple, Inc.
• Deposit products provided by JPMorgan Chase Bank, N.A. Member FDIC
• Equal Opportunity Lender
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