Chess.com
Chess.com at a glanceChess.com (Games) has a unitQ Score of 78 out of 100, rated good, as the 30-day average on Nov 9, 2026, up 1 point from 77 in the previous 30 days. The score draws on 8,215 user feedback reports from the App Store and Google Play in the last 30 days. Top feedback themes: Difficult to Navigate UI, Subscription Too Expensive and Account Locked Or Suspended.
What’s unitQ Score? unitQ Score measures the gap between user expectations and their actual experience. It is an unbiased and proprietary machine-generated scoring algorithm that represents the percentage of a company's customers reporting a frictionless experience with their product or service.
unitQ Score 30 Day Average as of Nov 09, 2026 1 point score increase in the last 30 days
30-Day Trend
User Feedback
- iOS
- 33 % 2675 Reports
- Android
- 67 % 5540 Reports
Compared with similar apps
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Babbel - Language LearningTop feedback themes
- ApplicationUser InterfaceDifficult to Navigate UI
- AccountSubscriptionSubscription Too Expensive
- AccountAccount StatusAccount Locked Or Suspended
- ApplicationAds / AllToo Many Ads
- ApplicationStabilitySlow Performance
About Chess.com
What is Chess.com?
Chess.com is an online platform that allows users to play chess, learn strategies, and participate in tournaments. The Chess.com app makes accessing these features easy on your mobile device, offering games, lessons, and a community of chess enthusiasts.
Is Chess.com safe?
Chess.com offers engaging content for users, including younger audiences, but there are concerns about safety. While the site promotes chess effectively, issues like unclear age restrictions and potential data breaches raise red flags, particularly regarding personal information collection from minors. Parents should monitor usage to ensure appropriate engagement and safety for younger users.
Who owns Chess.com app?
The ownership of Chess.com is held by PokerStars, which acquired it on January 1, 2018. The app is operated by Chess.com, LLC, co-founded by Erik Allebest and Jay Severson.