53
fair
CIBC Mobile Banking | unitQ Score
The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
100 = No Issues. 50 = Some Issues. 0 = All Issues
13 Points Past 7 Days
Category: Finance
30-Day Trend
Android unitQ Score
Android User Feedback
79%
Android
70 Reports
70 Reports
iOS unitQ Score
iOS User Feedback
21%
iOS
19 Reports
19 Reports
User Feedback
21%
iOS
19 Reports
19 Reports
79%
Android
70 Reports
70 Reports
CIBC Mobile Banking - Latest Quality Issues
Android
Apr 26, 2024
New interface is not very intuitive. Transaction records show duplicate entries. This caused me wasted time calling companies saying I was double charged....
iOS
Apr 27, 2024
Notifications Never Work
For some reason the notifications involved with verification never work, no matter how many times I update or double-check my settings are correct. Luckily I get unlimited texting, but for those who don't have that it's unnecessary to have to pay every time the app randomly needs to verify you. Even then, if my service plan is acting up I have no way of verifying my activity and have had multiple instances where I was unable to make a purchase despite my account being completely functional. Been like this since I downloaded the app. Please fix.
Android
Apr 30, 2024
Only works half the time
Android
May 1, 2024
This download takes to long.
Android
May 1, 2024
The balance issue is still there. I have a solution though: If the value calculated from the credit limit minus the available credit minus the pending charges is used the balance would be accurate. The headline balance as shown rarely equals this number, particularly at the end of the month. Perhaps that value is taking into account another holding location for certain transactions that I cannot see (ie not in pending and not finalized). Please fix or provide explanation.
Android
May 2, 2024
Scammers, they closed my account without notice and stole my money. All money I put in they classified as a fee.
iOS
May 2, 2024
Balance
there should be a “hide balance” feature.
Android
May 2, 2024
ID verification "System Error" messages won't let me use the card. The help line was unhelpful, they said there is nothing wrong, which turns out to be wrong. "At CIBC, we're not happy until you're not happy."
iOS
May 2, 2024
The Misses
The app is excellent for 90% of my needs. Easy to use and convenient. The new Insights part of it however is not useful at all. For one thing, it assumes that all deposits from government of Canada is a tax refund. There are a lot more departments than CRA within gov't of Canada. For example, retired military pension income, Veterans affairs income, disability payments, GST rebates, carbon tax rebates etc just to name a few.
CIBC Mobile Banking - Product Description
The CIBC Mobile Banking App has received the highest ranking in customer satisfaction in Canada, according to a 2021 study from J.D. Power. We’re always striving to make our app to do more for you. FEATURES • Securely access your accounts with your fingerprint, face ID or password. • Apply for bank accounts or credit cards and view your application status in real time. • Get a snapshot of all your accounts in the same place, anytime. • Use Apple Pay at payment terminals. • Set up instant, post-dated or recurring payments. • Deposit cheques in a flash - all you need is to take a picture with your phone. • Send and receive money instantly with Interac e-Transfer. • Quickly search for branches, banking hours, bank machines and mortgage advisors near you. • Receive your free Equifax credit score directly in the app, without affecting your score. • Our Travel Tools feature a currency converter, helpful tips and emergency numbers for while you’re away. • Our Virtual Assistant is available 24/7 to answer your banking questions and is able to perform everyday banking transactions on your behalf. LANGUAGES Supports English and French PRIVACY Your privacy and security comes first. Learn more about how CIBC is committed to protecting you by visiting https://www.cibc.com/en/privacy-security.html LEGAL By downloading the CIBC Mobile Banking App you consent to the installation of this App and to any future updates or upgrades which may be automatically installed depending upon your device or operating system’s default settings or the settings you have selected. You can withdraw your consent at any time by uninstalling this App. CONTACT For your banking questions, please visit: https://www.cibc.com/en/contact-us.html Telephone Banking: 1-800-465-2422 Address: CIBC Head Office, 81 Bay Street, CIBC Square, Toronto, Ontario, Canada M5J 0E7 Website: http://www.cibc.com
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