81
fair

Cleo | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
18 Points Past 7 Days
Category: Finance
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30-Day Trend
 
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Android unitQ Score
Android User Feedback
69%
Android
168 Reports
iOS unitQ Score
iOS User Feedback
31%
iOS
75 Reports
User Feedback
31%
iOS
75 Reports
69%
Android
168 Reports
Cleo - Latest Quality Issues
iOS
Apr 17, 2021
Stole My Money
I was using this as a way to put money aside and forget about it so when i did need money, i could just pull it out of the savings wallet, well my car broke down and i needed the money to fix it but they won't let me withdraw my money. it keeps saying my bank account is disconnected and to reconnect it or to change what account i'm using in the wallet settings but when i open wallet settings ITS A BLANK WHITE SCREEN. DO NOT USE THIS APP.
iOS
Apr 16, 2021
Poor service
I signed up for Cleo again as I wanted to set up a separate savings plan a couple of months ago. Since then,every week there have been problems from failed deposits to account suspended,to asking for card details to be re entered. Because the failed transactions occur late evening on a Thursday the chances of the email being read by someone before the weekend,is rare. It takes days for email to be actioned and even longer for the account to be put right. Put me off completely keeping the account going. Time to close account.
Android
Apr 16, 2021
Just been dealing with so many issues with verify banks and card info total waste of my time
Android
Apr 16, 2021
Cleo worked well for me for months. My issue is that I had an outstanding $40 advance (RL happens) & the app refused to cancel the $5.99/mo Plus sub while adv is outstanding. Cust serv told me that they cannot cancel it and it's in the adv contract. I provided them w/ the contract they emailed me & it does NOT say that. I asked them to show me & instead another rep replied that I was correct & she would cancel the sub... after I was charged after trying to cancel. Doesn't sound very legal to me.
iOS
Apr 15, 2021
Crap
Nothing works. It's really clunky, freezes constantly and I'm starting to think it's just a fraud app that collects your information gives you nothing in return. It's possibly the worst app I've ever downloaded.
iOS
Apr 15, 2021
Paying a monthly fee to add to my stress and problems instead of relieving them
Y is it that I'm paying money every month for a service that never works without some kind of glitch or problem that makes absolutely no sense at all I honestly feel that until u guys fix whatever is causing these issues that u shouldn't b charging anyone anything and furthermore I feel as if we ur customers should b entitled to a refund of whatever fees we have paid so far at the very least and maybe more as compensation for the time and energy being wasted on top of the money that we spent
Android
Apr 15, 2021
If your money is as much a joke to you as it is to them, use Cleo. Have had the paid Cleo Plus for 6 months. The pay advance feature has never worked. Their customer service team lead me in circles all day in email correspondences. I don't think a single person took more than a minute to read my email. When they forwarded me to their specialists, in an effort to shuffle me off the queue, they closed the ticket and congratulated me for them solving my issue. Yay.
Android
Apr 15, 2021
Stole my money. Charged me 44.99 for a year subscription, but tells me it charged me 5.99. Did this for a 40 dollar advance when i had 23 cents, and afterwards my account was negative 4.77. I dont need to do the math for you for you to know that that isnt right! Then i request a refund and it says i signed up over 7 days ago and cant get one. I signed up on the 10th of april and it is now the 15th of april. Fix this now
Android
Apr 14, 2021
Doesn't work. Won't let you past the initial sign up. Seems like another garbage scam app. User beware.
Cleo - Product Description
** Best Money Management App of 2020 ** — This is Money
** Best Budgeting App of 2019 ** — Marie Claire

Track your spending, save money, and crush your goals with Cleo – the AI chatbot making money effortless. Trusted by 3 million users, Cleo helps you money like a boss with powerful tools and cutting-edge tech. Want to know what you can spend on takeout ? Need $100 to get to payday?  Or a planing to save up to buy a house? Cleo’s got your back. It’s your money – own it.

Sign up for free in just 2 minutes


BUDGETING
By using AI to create personalized smart budgets for every customer, Cleo is helping people improve their budgeting skills worldwide. ‘Can I afford it?’, just ask Cleo. With a spending breakdown, help on bills, practical advice and an actual personality, budgeting like a boss has never been easier. Don’t be someone who lives in denial - get a budget.

CUSTOM CATEGORIES
As many as you want! Set aside money for a specific thing, or if you just need a better visualization on coffee spending. Want to spend a little more on groceries this week? Cleo shows your spending per category over the last few weeks, so you can set a limit that makes sense (and she’ll update you on how much you’ve got left-to-spend throughout the week).


SAVING
Saving money is a drag, but not when you’ve got an intelligent AI bot like Cleo dragging you for your spending. With Save goals, hacks and autosave features all experienced through interaction with Cleo herself, you save money fast and have fun in the process. That boring stigma’s broken.

CREDIT SCORE
Your credit score is about to get a whole lot healthier. Our credit builder will make looking at your credit report way less scary, and you might even have fun in the process. Leave the confusing credit building to Cleo and Equifax, you focus on feeling good about your money.

MEET CLEO
Get you an app that does Roast Mode. Sometimes you need to be told you’re a high-flyer, sometimes you need to be rinsed. Thank God Cleo has fun (sometimes), funny (always) personality modes. Heavily including memes, duh.


Cleo helps you feel better about your money. Other ways you can improve your money health:
• Save money automatically based on what you can afford
• New ways to improve your Equifax Credit Score with credit coaching
• Set any goal and Cleo can help you get there
• Avoid your overdraft with an interest free cash advance* up to $100**
• Cashback rewards up to 7%
• Weekly money games and quizzes with cash prizes
• Spendr rates your purchases and removes money stress

*Available with Cleo Plus
**Advance amounts vary depending on eligibility

Cleo uses bank-level SSL encryption to protect your data and your deposits. All savings held in FDIC-insured accounts with protection up to $250,000

FEATURED IN

Us Weekly: “Cleo makes us feel like money masters, and why shouldn’t we?”

Tech Crunch: “The ‘digital assistant’ that replaces your banking apps…”

Marie Claire:  “Like a bank manager without the musty grey suit…”

Forbes:  “…Young people trying to make a start in life are in a far worse position than previous generations... So services like Cleo that are distancing themselves from the banking sector and are focusing instead on making finances easier to understand, are a step towards provoking more positive interest...”
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