Quality degradation at Cleo  
Users report higher volume of Quality Issues than usual
54
poor

Cleo | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-20 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
80%
Android
294 Reports
iOS unitQ Score
iOS User Feedback
20%
iOS
74 Reports
User Feedback
20%
iOS
74 Reports
80%
Android
294 Reports
Cleo - Latest Quality Issues
Android
Dec 2, 2022
THIS APP IS STRAIGHT TRASH. NOT ONLY DO THEY MAKE YOU PAY FOR A SUBSCRIPTION BUT ALSO YOU HAVE TO PAY FOR THE LAME $30 ADVANCE PLUS I WASN'T AWARE 3.99 ALSO. SO I WILL NEVER USE THIS MESS AGAIN.
iOS
Dec 2, 2022
Please stop taking money from my account because I didn’t apply in your company
Stop taking money from my account. Cancel it ,you charged me $5.99.why? I will sue your company. Promise iwuchukwu
Android
Dec 2, 2022
It will not let me add my debit card.
Android
Dec 2, 2022
Everytime i try to log in it never sends me an email ever which stops me from signing in its a huge flaw and haven't been able to get in for months and there still taking money out of my account each month even though i cant get in or even get a customer service (its not an option) to resolve this issue. Frustrating and it wasting my money so please dont get this app or it will kick u out and wont let you back in, as well as take your money even though you cant use there services.
Android
Dec 3, 2022
thiefs!!!!!!!!!! somehow I subscribed to both plus and credit builder even tho I never initiated it. and nobody will respond when I try to cancel my subscription before 7 days. it says tell Cleo "unsubscribe" but all it keeps saying is reconnect
Android
Dec 3, 2022
Rude ai system. Keeps saying I can get an advance just to be denied.
Android
Dec 4, 2022
They keep changing my bank account 14.99 but then saying payment failed in the app I'm super angry and want my freaking money back
Android
Dec 4, 2022
It's like they purposefully keep the app buggy and slow so you can't cancel. Additionally, it frequently said I was approved for an amount and then that turned out not to be the case. Extremely frustrating. Dave is way better when you're in a pinch :) Also no one likes to "chat" with a bot that sends 17 GIFs per second that makes the app have a seizure. It reminded me of that meme of Steve Buscemi trying to be a kid.
Android
Dec 5, 2022
Don't connect your accounts don't upgrade to plus or you'll never be able to cancel or downgrade the account. I've tried 10x to downgrade the account and yet it continues to charge me subscription fees ...
Cleo - Product Description
** Best Money Management App of 2020 ** — This is Money
**Featured App of the Day** -  App Store
** Best Budgeting App of 2019 ** — Marie Claire
**Top 20 Financial Apps** – NerdWallet

Track your spending, save money, and crush your goals with Cleo – the AI chatbot making money effortless. Trusted by 3 million users, Cleo helps you money like a boss with powerful tools and cutting-edge tech. Want to know what you can spend on takeout ? Need $100 to get to payday?  Or a planing to save up to buy a house? Cleo’s got your back. It’s your money – own it.

Sign up for free in just 2 minutes


BUDGETING
By using AI to create personalized smart budgets for every customer, Cleo is helping people improve their budgeting skills worldwide. ‘Can I afford it?’, just ask Cleo. With a spending breakdown, help on bills, practical advice and an actual personality, budgeting like a boss has never been easier. Don’t be someone who lives in denial - get a budget.

CASH ADVANCE
Need a little happy getting to payday? Staring your overdraft in the face? Even when you prepare, stuff happens. We get it. That’s why Cleo let’s you borrow money instantly (up to $100 interest free) whenever you need it. But she’s not just a loan app. After you get a quick spot, she’ll also help you build up your own emergency fund and chime in whenever you’re headed for trouble. 

CUSTOM CATEGORIES
As many as you want! Set aside money for a specific thing, or if you just need a better visualization on coffee spending. Want to spend a little more on groceries this week? Cleo shows your spending per category over the last few weeks, so you can set a limit that makes sense (and she’ll update you on how much you’ve got left-to-spend throughout the week).


SAVING
Saving money is a drag, but not when you’ve got an intelligent AI bot like Cleo dragging you for your spending. With Save goals, hacks and autosave features all experienced through interaction with Cleo herself, you save money fast and have fun in the process. That boring stigma’s broken.

CREDIT SCORE
Your credit score is about to get a whole lot healthier. Our credit builder will make looking at your credit report way less scary, and you might even have fun in the process. Leave the confusing credit building to Cleo and Equifax, you focus on feeling good about your money.

MEET CLEO
Get you an app that does Roast Mode. Sometimes you need to be told you’re a high-flyer, sometimes you need to be rinsed. Thank God Cleo has fun (sometimes), funny (always) personality modes. Heavily including memes, duh.


Cleo helps you feel better about your money. Other ways you can improve your money health:
• Save money automatically based on what you can afford
• New ways to improve your Equifax Credit Score with credit coaching
• Set any goal and Cleo can help you get there
• Avoid your overdraft with an interest free cash advance* up to $100**
• Cashback rewards up to 7%
• Weekly money games and quizzes with cash prizes
• Spendr rates your purchases and removes money stress

*Available with Cleo Plus
**Advance amounts vary depending on eligibility

Cleo uses bank-level SSL encryption to protect your data and your deposits. All savings held in FDIC-insured accounts with protection up to $250,000

FEATURED IN

Us Weekly: “Cleo makes us feel like money masters, and why shouldn’t we?”

Tech Crunch: “The ‘digital assistant’ that replaces your banking apps…”

Marie Claire:  “Like a bank manager without the musty grey suit…”

Forbes:  “…Young people trying to make a start in life are in a far worse position than previous generations... So services like Cleo that are distancing themselves from the banking sector and are focusing instead on making finances easier to understand, are a step towards provoking more positive interest...”
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