poor

Cox App | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues

3 Points Past 7 Days

Category: Utilities

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30-Day Trend

Poor

Fair

Good

Epic

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Android unitQ Score

Android User Feedback

58%

Android
125 Reports

iOS unitQ Score

iOS User Feedback

42%

iOS
91 Reports

User Feedback

42%

iOS
91 Reports

58%

Android
125 Reports

Cox App - Latest Quality Issues

iOS

Apr 11, 2024

Expensive ok service

Overpriced, ok service and features.

iOS

Apr 11, 2024

Disappointing Service

We have to reboot several times a day. Very disturbing. Received a new modem with no real improvement. Had on line chat to try to fix problems this week. Reset system, with no real improvement. Although online with live person, felt was receiving only premade answers to my questions, several of which I received more than once. We are very frustrated. We are not demanding people. Wish for better (adequate) service!

Android

Apr 11, 2024

Easy to set up and customer service is on the ready. I have a prepaid account and it couldn't be simpler. No credit check up in 3 days.

Android

Apr 12, 2024

Terrible, every month it increases $15 dollars

iOS

Apr 12, 2024

Cox

I'm so tired of cox going out all the time.

Android

Apr 12, 2024

you have a lot of nerve raising all of your fees when the internet drops constantly and the cable is ALWAYS buffering. I will be finding other alternatives. $295 a month 8s insane for internet and cable. you should be ashamed for being so greedy!!!!!! cox service is really inconsistent and kind of terrible!!!

iOS

Apr 12, 2024

Billing cycle is in accurate

Billing cycle is incorrect

iOS

Apr 13, 2024

Billing

My account stated $86 was due by 4/16/24 which Tuesday and on 4/12/24 my account was suspended. Which I'm there is fee to go with this as well🤨🤬 WTH

iOS

Apr 13, 2024

My Panoramic APP has been down for 11 days

I called three times and no one can help. There is a ticket open since 4-2

Cox App - Product Description

With the newly redesigned Cox app, you can manage your account on your own time, wherever you are. Check out what's included with your services, manage your bill, view your data usage, get service support or message an agent with 24/7 support. 
 
Using the Cox app you can:
○ View your service details
○ Manage your bill, view statements, update payment methods and make a one time or recurring payment.
○ Check your data usage
○ Stay up-to-date with outage alerts
○ Search and browse helpful troubleshooting and how-to articles
○ Message Oliver℠, our virtual assistant, or a live agent anytime with 24/7 support
○ Update your profile information or change your password
○ Quickly access product-specific apps to manage your Panoramic Wifi, Contour TV, Homelife, or Voice service
 
We'll keep adding more ways to help you better manage your account.

Want to improve your unitQ Score by 20% within 30 days?

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