88
good

Credit One Bank Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
6 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
86%
Android
2726 Reports
iOS unitQ Score
iOS User Feedback
14%
iOS
430 Reports
User Feedback
14%
iOS
430 Reports
86%
Android
2726 Reports
Credit One Bank Mobile - Latest Quality Issues
Android
Jun 29, 2022
Too many bug and not friendly
Android
Jun 29, 2022
Does not open after download I did it twice both times nothing opened
Android
Jun 29, 2022
This app forces you to update and you can't use it if you don't. I wanted to pay my bill and couldn't. The update took forever. What a drag.
Android
Jun 29, 2022
Satisfied so far with the app with a few exceptions.It's user friendly and easy to navigate. More information on different topics and better explanations are very much needed. When in the HELP section, choosing to "chat" means a bot gives you multiple options to choose from and vague answers given, BUT the questions I was looking for were not listed. It would have been ok if I was able to connect with a real person and been able to type out my specific questions. The FAQ were also lacking.
Android
Jun 29, 2022
Cant get into my acct need to talj to actual person......help
Android
Jun 29, 2022
Awful App Experience. They charge $5 for express payment with the promise of a live rep. But really it is just an automated system and every time I use it it seems the payments don't go through. There is no help desk line, only another bad automated text system.
Android
Jun 29, 2022
Got an email from them to download and use the app, I do so, and it says it's down for maintenance and to use my login and password, which I don't have because it's the initial first time set up. I'll change my rating when I'm able to actually set up my account with it. Down for maintenance the very first time I try and use it isn't a real confidence booster.
Android
Jun 28, 2022
Terrible service ,need help with my account online I got not access online, need help and credit one don't have support! What is wrong with this company!
iOS
Jun 28, 2022
Verification code
If you do not have a cellphone number on file you cannot access the account , because they need to send a verification code via text. You have to send in writing to them , that you want to add a secondary number. Also they had my EMail address, which they could have sent the verification code there . I have other apps for credit cards without having this problem. I can’t comment on the app any further, cause I was unable to access it. I canceled my account with them.
Credit One Bank Mobile - Product Description
Conveniently manage your credit card accounts with the Credit One Bank Mobile App. Schedule payments and review account activity, balances, payment history, offers, and more!

FAST AND SECURE ACCOUNT ACCESS
Fast and secure sign-in with Face ID® and Touch ID® (available on capable devices) 
Use Quick View to see a snapshot of your account without signing in

ENJOY ON-THE-GO ACCOUNT ACCESS
Schedule, edit, or cancel payments
Change your payment due date
Check your balance and available credit, and view recent transactions or monthly statements
Access your Free Online Experian Credit Score 
Manage your profile and account settings
Easily manage multiple accounts
Enroll in paperless documents and statements to keep your account information secure and ensure important communications won't get lost in the mail

OFFERS & DEALS
View the latest offers and More Cash Back Rewards on purchases at participating merchants 
View exclusive credit card offers

STAY INFORMED
Easy access to Help & Support contact information
Use our chat feature for instant answers to your questions
View a full list of frequently asked questions and answers
Choose how you get alerts, including mobile notifications, email, and text
Set up notifications for important account activity, payment reminders, and special offers 
Get notified when rewards and exclusive credit card offers are available
Receive alerts of fraudulent activity is suspected on your account
Want to improve your unitQ Score by 20% within 30 days?
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