81
fair

Credit One Bank Mobile | unitQ Score

The unitQ score is the fraction of public feedback data (iOS & Android) that mentions quality issues.
100 = No Issues. 50 = Some Issues. 0 = All Issues
-4 Points Past 7 Days
Category: Finance
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30-Day Trend
 
Poor
 
Fair
 
Good
 
Epic
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Android unitQ Score
Android User Feedback
83%
Android
2019 Reports
iOS unitQ Score
iOS User Feedback
17%
iOS
413 Reports
User Feedback
17%
iOS
413 Reports
83%
Android
2019 Reports
Credit One Bank Mobile - Latest Quality Issues
Android
Oct 24, 2021
Took forever to setup account. Couldn't reach customer service at all... Took over hour to make a simple credit card payment!!! This app makes you jump through so much hoops to do the simplest things!!!!
iOS
Oct 24, 2021
Terrible app. Always has errors and signs me out for no reason.
This app how been terrible since I started using it months ago. Even when i literally just sign in, it'll sign me out immediately saying “due to inactivity, you've been signed out.” When i first got the app, after trying about 3 or 4 times, I'd be able to get in. However, the past few weeks I haven't been able to sign in at all!!! I've decided I'm just going to stopped using the card altogether because it's so frustrating to not be able to look at my payment history, pay my balance, etc. Terrible!!!
iOS
Oct 24, 2021
Boo
Takes too long to take money from my account. Constantly being charged maintenance fees for i don't know what. Needs work entirely
Android
Oct 23, 2021
Great except when o want to screen shot my confirmation of payment or new password and I can't.
iOS
Oct 23, 2021
Site will not take my Debit Card
I tried
iOS
Oct 23, 2021
Log in issues when bill is due
For the past few months I have been getting log-in errors every time I try to log in to make a payment. It ONLY happens in the few days leading up to my payment due date. I then have to call and pay over the phone which is annoying. Oddly enough the day after my payment is due, I have no issues logging in. Makes you wonder if they are being shady and causing potential late fees to accrue (?)
iOS
Oct 23, 2021
UNDER MAINTENANCE Constantly
I can access my account maybe 1 out of 6 of attempts with this app. The app is always updated. Please fit this perpetual issue.
Android
Oct 23, 2021
Very confusing and live customer support is not live!
Android
Oct 23, 2021
Hard to set up invalid information
Credit One Bank Mobile - Product Description
Conveniently manage your credit card accounts with the Credit One Bank Mobile App. Schedule payments and review account activity, balances, payment history, offers, and more!

FAST AND SECURE ACCOUNT ACCESS
Fast and secure sign-in with Face ID® and Touch ID® (available on capable devices) 
Use Quick View to see a snapshot of your account without signing in

ENJOY ON-THE-GO ACCOUNT ACCESS
Schedule, edit, or cancel payments
Change your payment due date
Check your balance and available credit, and view recent transactions or monthly statements
Access your Free Online Experian Credit Score 
Manage your profile and account settings
Easily manage multiple accounts
Enroll in paperless documents and statements to keep your account information secure and ensure important communications won't get lost in the mail

OFFERS & DEALS
View the latest offers and More Cash Back Rewards on purchases at participating merchants 
View exclusive credit card offers

STAY INFORMED
Easy access to Help & Support contact information
Use our chat feature for instant answers to your questions
View a full list of frequently asked questions and answers
Choose how you get alerts, including mobile notifications, email, and text
Set up notifications for important account activity, payment reminders, and special offers 
Get notified when rewards and exclusive credit card offers are available
Receive alerts of fraudulent activity is suspected on your account
Want to improve your unitQ Score by 20% within 30 days?
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